Mathew Povroznik | Page 23

Took the car on time and did the required work perfectly. Well communicated to during process. Second time I’ve answered this Well communicated to during process. Second time I’ve answered this More

by Primrose Verified Customer Verified Customer

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Scheduled service, prompt response and appointment and car service completed while I waited in exact time ! car service completed while I waited in exact time ! More

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Everything went smoothly, Matthew was great in handling all the needs . Great service. Thank you. all the needs . Great service. Thank you. More

by ZHAYEK Verified Customer Verified Customer

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I always have a pleasant experience with BMW westlake. Fast and courteous. Love the loaner program as well. Fast and courteous. Love the loaner program as well. More

by John L BMW Verified Customer Verified Customer

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Excellent customer service. I Love the videos showing me exactly what's going on with my car. I Love the videos showing me exactly what's going on with my car. More

by THURMAN.CAMPBELL721 Verified Customer Verified Customer

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Matthew was very attentive and pleasant even though my vehicle wasn't able to be fixed. vehicle wasn't able to be fixed. More

by LMCDOWELL Verified Customer Verified Customer

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My car died after being serviced at this dealership. I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my ca I had to have it towed there and have had to call multiple times to try to get information, and after 5 days, still no idea what is wrong with my car or when it will be fixed. More

by KTMC9292 Verified Customer Verified Customer

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The dealership reached out to me to have my oil changed, notifying me the service was due. I asked how much it was. They told me it was $130 plus tax. When I showed up to have the oil changed, they then tol notifying me the service was due. I asked how much it was. They told me it was $130 plus tax. When I showed up to have the oil changed, they then told me That I was due for a cabin filter, another filter and some other service. They knew each of these was due when they emailed me about the oil change. They wanted an additional $450 for the other services. I was furious that they did not raise that when they contacted me for the oil change. Clearly, they were luring me in with the price of an oil change in hopes that I would buy other services that were due. I will be going to another dealer next time. further, their work order sheet said they did not warrant their services. It said everything was being provided “as is.” When I asked why they would not warrant that they would do the service properly, they said that they did warrant their labor. When asked where that warranty was, no one knew. They contacted the manager and he didn’t know either. It all appeared to be a lie. I won’t be going back. More

by Conniemoonmane Verified Customer Verified Customer

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Matt was a great service advisor. Pricing was fair. Great loaner. Great service tech. All around great experience Pricing was fair. Great loaner. Great service tech. All around great experience More

by Cliff Verified Customer Verified Customer

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This was my fourth BMW I have purchased or leased from BMW of Westlake. The process as always was seamless. I have worked with Ken Delk, my senior client advisor, for the last 8 years. I will continue BMW of Westlake. The process as always was seamless. I have worked with Ken Delk, my senior client advisor, for the last 8 years. I will continue to go to this dealership for any subsequent purchases in the future. More

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