Mathew Povroznik | Page 19

Dropped new X7 off because since delivery it gives off a strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the p strong, intermittent odor. After first being told service didn't notice it and asking them to try driving it a little they did in fact confirm the problem. However after keeping the vehicle over a week they assured me that the odor had been confirmed over multiple days to be gone and I picked it up. The odor returned on the drive home and has been present every day since. Disappointed with the dealership's ability to problem solve this nuisance on a brand new vehicle. More

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Matt, the service department contact, was outstanding. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. He evaluated each issue, explained it to me, kept my updated on the progress and the resolution. More

by RICH.HUESKEN Verified Customer Verified Customer

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Had my car in for service and they promptly diagnosed the problem and remedied it. problem and remedied it. More

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Service and the people were great, but I bought a brand new set of Perelli tires and they were filthy they cleaned up nice but new set of Perelli tires and they were filthy they cleaned up nice but More

by gschudel Verified Customer Verified Customer

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Always fast and efficient service. They have best customer service. They always go above and beyond. They have best customer service. They always go above and beyond. More

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Skilled, highly-trained mechanics with a service department that provides exceptional customer service— I wouldn’t take my car any place else. department that provides exceptional customer service— I wouldn’t take my car any place else. More

by SMPANNING Verified Customer Verified Customer

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Westlake BMW has consistently cared well for my cars. The service dep't is prompt, courteous, and professional. Matt was excellent earlier this week. John Caruso in sales has put me into two superb BMW The service dep't is prompt, courteous, and professional. Matt was excellent earlier this week. John Caruso in sales has put me into two superb BMWs. More

by COLLIN71 Verified Customer Verified Customer

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Super amazing customer service they very to nice to me and made my time feel valued and made my time feel valued More

by Ochoa.guillermo Verified Customer Verified Customer

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Easy to work with. Car was serviced quickly even though it was an unscheduled visit. Car was serviced quickly even though it was an unscheduled visit. More

by krebscarla Verified Customer Verified Customer

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I make an appointment, drop it off and don’t wait long. Very impressed with BMW of Westlake. I’m bummed that my tires keep getting messed up from the Ohio potholes. Thank goodness I have the tire packag Very impressed with BMW of Westlake. I’m bummed that my tires keep getting messed up from the Ohio potholes. Thank goodness I have the tire package. More

by JCAPRETTS Verified Customer Verified Customer

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