Mathew Povroznik | Page 14

From the moment I got out of my car, I was treated courteously and efficiently. My concerns were handled professionally and thoughtfully. courteously and efficiently. My concerns were handled professionally and thoughtfully. More

by L. Bloom Verified Customer Verified Customer

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BMW Westlake’s service department has always treated me well. Special shout-out to Matthew he’s a great communicator and always goes out of his way to help. I’ve brought my M5 in several times, and they’v well. Special shout-out to Matthew he’s a great communicator and always goes out of his way to help. I’ve brought my M5 in several times, and they’ve consistently done a great job, from sending service videos to keeping me updated. That’s why I keep coming back. Keep up the great work—you’ve got a long-term customer. More

by AudiAsh Verified Customer Verified Customer

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Great service! Keeps you informed on issues with your vehicle. Love getting the videos of your vehicle. Keeps you informed on issues with your vehicle. Love getting the videos of your vehicle. More

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Everyone on staff was very friendly, accommodating and timely given my unexpected circumstance. Great experience! timely given my unexpected circumstance. Great experience! More

by JJSTUART Verified Customer Verified Customer

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Matthew was very easy to work with, professional, competent, efficient. He kept me well.informed throughout the service visit was always available for the few questions I had. competent, efficient. He kept me well.informed throughout the service visit was always available for the few questions I had. More

by rjb7 Verified Customer Verified Customer

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Great customer service from Brittany. The team was able to diagnose a complicated issue and solve the problem relatively quickly. The team was able to diagnose a complicated issue and solve the problem relatively quickly. More

by MJS Verified Customer Verified Customer

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I was traveling from Baltimore to Loraine Ohio and got warning light. Your service team got me in as quickly as possible to check for the issue warning light. Your service team got me in as quickly as possible to check for the issue More

by VGATES17 Verified Customer Verified Customer

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Service has been OK in past, but this time was a disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more tha disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more than once. This is my third BMW and love the cars, probably will buy another in a couple of years, but not sure I will purchase from this dealer because of experience. More

by BARRY.KROEGER Verified Customer Verified Customer

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Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I did the right things to ensure my bmw was good for years to come. If you're looking for someone to take care of your car as much as you do, call Brittaney! More

by MELENDEZ.MIKE Verified Customer Verified Customer

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Excellent dealership with great staff! It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of my Michelin Pilot Sport Cup 2’s and Brittaney was able to get it serviced and patched on the same day! This is the best dealership I’ve had the privilege of working with! More

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