Mathew Povroznik
Mathew Povroznik at BMW of Westlake

Mathew Povroznik

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
213 Reviews
4.8

213 Reviews

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213 Reviews of Mathew Povroznik

May 30, 2025

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Employee Rating

Service has been OK in past, but this time was a disappointment. Had our car for about a week to fix the engine light, they promised to call with an estimate and instead we had to follow up more tha More

by BARRY.KROEGER
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Recommend Dealer
No

May 27, 2025

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Brittaney and her team were awesome to work with! Would definitely recommend her to anyone needing work done on their BMW. I appreciate her being overly cautious with my custom work and making sure I More

by MELENDEZ.MIKE
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Recommend Dealer
Yes
May 30, 2025

BMW of Westlake responded

Hi Mike, we are very happy to have provided you with such a positive experience!

May 24, 2025

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Excellent dealership with great staff! It’s always a pleasure working with the service advisors; Brittaney and Matthew! They’re straight-forward and honest. I recently had a nail in one of More

by KevinPhamUSMC
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Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick

May 25, 2025

BMW of Westlake responded

Hi Kevin, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

May 21, 2025

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Everyone was very professional and nice, i will be returning soon for a service on my vehicle More

by ISABELLEROSALEZ
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Recommend Dealer
Yes
May 23, 2025

BMW of Westlake responded

Isabelle, thank you for your kind words and this wonderful review!

May 18, 2025

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I called to get car serviced, the person was rude and said they had all of my information. I tried to explain the issue and he again said he had all of the information. I had to get it towed in for servi More

by RONMILISSA88
Service Price Transparency
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Recommend Dealer
No
May 21, 2025

BMW of Westlake responded

Ron, we regret to hear that you had this experience with us. I will bring this to the attention of the service manager.

May 13, 2025

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Clean neat helpful kind good need more information need more ideals for the customer to go after More

by KEMPTRAWALKER
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Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Cory McConville, Andrew Shaw , Cashier Lady 5 star

May 17, 2025

BMW of Westlake responded

Thank you a for taking the time to let us know how we did. We hope you have a great day!

May 04, 2025

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Matthew usually seems to be the person to help me in the service department. He Is always super nice. He lets me know the recommended services without making me feel pressured. I appreciate that greatly! T More

by Vanessa E.
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Recommend Dealer
Yes

Other Employees Tagged: Cameron LaPorte, Jimmy Laumer , The service checkout girl, 5 stars!

May 06, 2025

BMW of Westlake responded

Vanessa, we are very happy we could provide you with a positive experience!

May 03, 2025

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Everyone is friendly and helpful. Service was quick. Dealership is clean and has electrical access to charge devices while you wait. More

by mariagteska
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Recommend Dealer
Yes
May 06, 2025

BMW of Westlake responded

Maria, we're glad to hear you enjoyed your visit.

April 29, 2025

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Great service! Loved having the service video to show the customer what needs to be fixed in the BMW. I also loved having the valet service since I live 45 minut More

by TINA36
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Recommend Dealer
Yes

Other Employees Tagged: Nicholas-Valet Driver

May 02, 2025

BMW of Westlake responded

Tina,reviews like this give us motivation and help us ensure we provide high-quality care.

April 29, 2025

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Employee Rating

Very clean, nice waiting area, conducive to working. Appreciate the beverages while waiting for my car More

by NLMULL714
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 02, 2025

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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