Mathew Povroznik
Mathew Povroznik at BMW of Westlake

Mathew Povroznik

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
297 Reviews
4.8

297 Reviews

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297 Reviews of Mathew Povroznik

December 29, 2025

Dealership Rating
Employee Rating

Service advisor was very dismissive, said he would give me a call back but never did. Had to bring the car in myself just for a week to be added to my wait. More

by shafer
Service Price Transparency
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Recommend Dealer
No

December 23, 2025

Dealership Rating
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Terrific service all the way around. Matt was informative and courteous. All service done as expected. More

by JBANKS4
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Dec 25, 2025

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

December 18, 2025

Dealership Rating
Employee Rating

Kevin is awesome to work with and keeps me updated. As many calls that I make to him, he doesn’t make me feel like I’m getting on his nerves. More

by TRIECET3
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Brittaney Quick, Cory McConville , Kevin

Dec 21, 2025

BMW of Westlake responded

We're glad to hear Kevin delivered such a great experience. If there's anything further we can do for you, we are happy to help!

December 17, 2025

Dealership Rating
Employee Rating

The service is great. The people are great. Service I can trust. They have been very helpful. If you have a bmw this is the place for service! More

by ZAUBI
Service Price Transparency
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Recommend Dealer
Yes
Dec 20, 2025

BMW of Westlake responded

We are so happy to read such a great review about BMW of Westlake!

December 16, 2025

Dealership Rating
Employee Rating

Not very friendly, confusing when talking to. Unnecessary video. Didn’t respond when main contact out. Not a fan More

by KELLI.CLAVI
Service Price Transparency
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Service Communication
Recommend Dealer
No
Dec 19, 2025

BMW of Westlake responded

We appreciate you bringing this experience to our attention. I will ask our service manager, John Cordell, to reach out to you.

December 10, 2025

Dealership Rating
Employee Rating

Very great experience! Everyone is nice. Waiting room chairs are kind of uncomfortable but that’s it. More

by NEHAREDDY0215
Recommend Dealer
Yes
Dec 12, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

December 02, 2025

Dealership Rating
Employee Rating

The service department is courteous and timely. Kept me apprised of information related to my repairs. More

by MCHARLILLO
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin in service is also 5/5

Dec 03, 2025

BMW of Westlake responded

Thank you so much for your positive comments about BMW of Westlake!

November 25, 2025

Dealership Rating
Employee Rating

Great service and great staff, I can’t recommend them enough. They were very accommodating More

by JOEQ2
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 27, 2025

BMW of Westlake responded

We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

November 21, 2025

Dealership Rating
Employee Rating

Very friendly, very courteous let me know what's going on very soon after I drop it off. Gives me options. More

by ALLENBERNA
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 25, 2025

BMW of Westlake responded

Allen, we are very happy we could provide you with a positive experience!

November 18, 2025

Dealership Rating
Employee Rating

Had my tire replaced, Corey was quick to order and take care of the issue . Great service and great team as always. More

by MARCELO.ORCHON
Recommend Dealer
Yes
Nov 20, 2025

BMW of Westlake responded

Marcelo, we are glad we could help!

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