Mathew Povroznik

Always a pleasure to take my car there for service. Took the time to take my car for a drive to see if they heard what I was hearing. Took the time to take my car for a drive to see if they heard what I was hearing. More

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Pretty good dealership. Good service. Good response time. Very helpful with my needs and experience. Good service. Good response time. Very helpful with my needs and experience. More

by MAJORINFLUENCE74 Verified Customer Verified Customer

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Matt had excellent customer service his communication was beyond words thank you. Five starts BMW beyond words thank you. Five starts BMW More

by TOLLIVER40 Verified Customer Verified Customer

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I wanted to share my exceptional experience with the service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their kn service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their knowledge of my 2024 BMW X-6's technology is outstanding, and they always keep me informed about potential issues during service visits. I particularly appreciate their innovative communication methods. During a recent recall visit, the technicians sent text messages and video text messages to help me understand the maintenance issue and how they planned to resolve it. This level of transparency and customer service is truly commendable. The service department's professionalism and expertise are consistently impressive. My recent recall appointment was completed quickly and efficiently, and my service advisor clearly explained all maintenance needs in an easy-to-understand manner. Overall, I am extremely satisfied with the service I receive at BMW of Westlake. Their commitment to customer satisfaction and technical excellence is truly beyond compare. Sincerely, Scott C. Ashbrook Avon Lake, OH (c) 216-210-2029 More

by SCOTT@AMERICANOFFICESERVICES.COM Verified Customer Verified Customer

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It is really hard to write fifteen words! I had good service, was well treated - no complaints! I had good service, was well treated - no complaints! More

by BFNEILSEN Verified Customer Verified Customer

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The Service Department is very thourough and professional. Matt is very kind and helpful. Waiting area is comfortable. professional. Matt is very kind and helpful. Waiting area is comfortable. More

by EMC1520 Verified Customer Verified Customer

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Cory is always prompt, honest and professional in the service he provides. I value our relationship. service he provides. I value our relationship. More

by DAVIDAR333 Verified Customer Verified Customer

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Service was scheduled a week in advance, and the vehicle was dropped off Sunday night for Monday morning service. The vehicle sat for a day before the service work started, the second day diagnostics, servi was dropped off Sunday night for Monday morning service. The vehicle sat for a day before the service work started, the second day diagnostics, service work was not completed until the third day. More

by Hart41 Verified Customer Verified Customer

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The service representatives at BMW of Westlake are very friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work w friendly and professional. Their service technicians are very knowledgeable and complete the work quickly and thoroughly. Great dealership to work with! More

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Matt helped me navigate replacing a damaged tire. He was very professional, explained options and followed up promptly. Very satisfied with him and everyone at the dealership who helped resolve the He was very professional, explained options and followed up promptly. Very satisfied with him and everyone at the dealership who helped resolve the issue More

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