Mason Maltais | Page 10

we really appreciate working with Handy's Toyota and special with Ali Kamal is very friendly, and professional worker I and my wife we are happy for the deal we got about 2020 Toyota highlander . special with Ali Kamal is very friendly, and professional worker I and my wife we are happy for the deal we got about 2020 Toyota highlander . More

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Andrew Brace was incredibly helpful and patient with me. I had never bought a nice used car before and he made sure I was informed, he answered all of my questions, and helped me make the right decision for I had never bought a nice used car before and he made sure I was informed, he answered all of my questions, and helped me make the right decision for me. The whole team was incredibly kind and patient. They took the time to make sure I made an informed decision More

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Had an amazing car buying experience with Andrew, he made us feel like we weren’t just buying a car but we’re becoming part of a family!!! He went over other dealers prices and compared different cars with u us feel like we weren’t just buying a car but we’re becoming part of a family!!! He went over other dealers prices and compared different cars with us and got us the best deal! More

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I would never recommend doing business with Handy's Downtown ever! I went and looked at a car we wanted to purchase. we called about it, they set up an appointment, we went and test drove it, we told Downtown ever! I went and looked at a car we wanted to purchase. we called about it, they set up an appointment, we went and test drove it, we told him that we would take it, we gave them all of the information within minutes of them asking, the financing was approved, the salesman called me at 5:00 to tell us we were approved and asked if we could do the paperwork tomorrow… less than an hour later general manager, Mason Maltaiscalled me to say I’m very sorry your salesman did not realize that there was another person that was already looking at the vehicle. It is not available to you any longer. I thought that was a little strange, considering that if you’ve ever been inside handy downtown, it’s not very big… It was hard for me to understand how the finance department didn’t know that they were looking at financing for two different people on the same vehicle. I had many questions. And I’m pissed at this point. This morning I receive a phone call from our salesman, a phone call he did not have to make, a phone call that I very much appreciate but now I’m even more pissed. He proceeds to tell me that while my financing was being finalized, another customer came in and drove the car and because the dealership was going to make more money on the other customer, the general manager made the decision to give customer number two my car! He then tells me he’s probably going to lose his job for being honest with me he could not in good conscience Let this go without me knowing what really happened and that the right thing to do would be to tell customer number two that if deal number one falls through then you will get first chance at the car. The general manager Mason then called me this morning and continued his lie, when I called him out on his lie his backpedaling began… And I got well the other customer was in the showroom, I explained to him that this wasn’t about geography. It was about morals and integrity, which clearly he has neither. I think he thought I was kidding when I told him that I would be writing a bad review on every single one of the review sites attached to their website: Dealer Rater, Google, Facebook, Cars.com , and, Edmonds. I ended the call with telling him what a slimy xxxxxxxx I thought he was and that I hope that the ownership promotes my salesman Frank to the GM’s job because he certainly deserves it. I guess that D- rating on the BBB is well deserved ! More

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Tristan made my experience very quick and easy getting me into my new Nissan Sentra into my new Nissan Sentra More

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I worked with Andrew Brace at Handy Downtown. Love my Kia Seltos very much! Thank you! Love my Kia Seltos very much! Thank you! More

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Great experience. They answered any and all questions that I had. The salesman was top notch, truly engaged and a pleasure to work with. They answered any and all questions that I had. The salesman was top notch, truly engaged and a pleasure to work with. More

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I am so happy with the vehicle we just purchased at Handy Downtown!! Salesman Chad Paquette work hard to help us find the perfect vehicle. The rest of the team: Nick, Logan, Mason and Leandro worked hard to Downtown!! Salesman Chad Paquette work hard to help us find the perfect vehicle. The rest of the team: Nick, Logan, Mason and Leandro worked hard to make sure we were happy with the price. I would absolutely recommend Handy Downtown!! More

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Chad Paquette was personable, professional and friendly. I highly recommend him the next time you’re in the area and buying a car! I highly recommend him the next time you’re in the area and buying a car! More

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Another great experience at Handy Toyota Service. I was in for a windshield replacement. When scheduling the appointment for the replacement it was suggested that I also have the windshield calibrated and in for a windshield replacement. When scheduling the appointment for the replacement it was suggested that I also have the windshield calibrated and have the 15000 mile service. Jason was great ! He was very receptive about me wanting the insurance to pay Handy direct, he took the insurance information and said he would contact them direct to coordinate. Jason also suggested and scheduled the 20000 mile service to ensure I took advantage of the warranty coverage. Jason also went the extra mile to get me shuttle service back home. Mason who normally doesn't shuttle took the time to get me on my way. At the end of the day it was another normal experience with the service department. My Tundra will only be serviced at Handy Toyota. More

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