Mason Maltais | Page 11

I would never recommend doing business with Handy's Downtown ever! I went and looked at a car we wanted to purchase. we called about it, they set up an appointment, we went and test drove it, we told Downtown ever! I went and looked at a car we wanted to purchase. we called about it, they set up an appointment, we went and test drove it, we told him that we would take it, we gave them all of the information within minutes of them asking, the financing was approved, the salesman called me at 5:00 to tell us we were approved and asked if we could do the paperwork tomorrow… less than an hour later general manager, Mason Maltaiscalled me to say I’m very sorry your salesman did not realize that there was another person that was already looking at the vehicle. It is not available to you any longer. I thought that was a little strange, considering that if you’ve ever been inside handy downtown, it’s not very big… It was hard for me to understand how the finance department didn’t know that they were looking at financing for two different people on the same vehicle. I had many questions. And I’m pissed at this point. This morning I receive a phone call from our salesman, a phone call he did not have to make, a phone call that I very much appreciate but now I’m even more pissed. He proceeds to tell me that while my financing was being finalized, another customer came in and drove the car and because the dealership was going to make more money on the other customer, the general manager made the decision to give customer number two my car! He then tells me he’s probably going to lose his job for being honest with me he could not in good conscience Let this go without me knowing what really happened and that the right thing to do would be to tell customer number two that if deal number one falls through then you will get first chance at the car. The general manager Mason then called me this morning and continued his lie, when I called him out on his lie his backpedaling began… And I got well the other customer was in the showroom, I explained to him that this wasn’t about geography. It was about morals and integrity, which clearly he has neither. I think he thought I was kidding when I told him that I would be writing a bad review on every single one of the review sites attached to their website: Dealer Rater, Google, Facebook, Cars.com , and, Edmonds. I ended the call with telling him what a slimy xxxxxxxx I thought he was and that I hope that the ownership promotes my salesman Frank to the GM’s job because he certainly deserves it. I guess that D- rating on the BBB is well deserved ! More

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Tristan made my experience very quick and easy getting me into my new Nissan Sentra into my new Nissan Sentra More

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I worked with Andrew Brace at Handy Downtown. Love my Kia Seltos very much! Thank you! Love my Kia Seltos very much! Thank you! More

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Great experience. They answered any and all questions that I had. The salesman was top notch, truly engaged and a pleasure to work with. They answered any and all questions that I had. The salesman was top notch, truly engaged and a pleasure to work with. More

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I am so happy with the vehicle we just purchased at Handy Downtown!! Salesman Chad Paquette work hard to help us find the perfect vehicle. The rest of the team: Nick, Logan, Mason and Leandro worked hard to Downtown!! Salesman Chad Paquette work hard to help us find the perfect vehicle. The rest of the team: Nick, Logan, Mason and Leandro worked hard to make sure we were happy with the price. I would absolutely recommend Handy Downtown!! More

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Chad Paquette was personable, professional and friendly. I highly recommend him the next time you’re in the area and buying a car! I highly recommend him the next time you’re in the area and buying a car! More

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Another great experience at Handy Toyota Service. I was in for a windshield replacement. When scheduling the appointment for the replacement it was suggested that I also have the windshield calibrated and in for a windshield replacement. When scheduling the appointment for the replacement it was suggested that I also have the windshield calibrated and have the 15000 mile service. Jason was great ! He was very receptive about me wanting the insurance to pay Handy direct, he took the insurance information and said he would contact them direct to coordinate. Jason also suggested and scheduled the 20000 mile service to ensure I took advantage of the warranty coverage. Jason also went the extra mile to get me shuttle service back home. Mason who normally doesn't shuttle took the time to get me on my way. At the end of the day it was another normal experience with the service department. My Tundra will only be serviced at Handy Toyota. More

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Outstanding dealership and sales person, Adam Bentley. This is my 3rd Prius. This time I purchased a 2021. Extremely pleased with all the details that needed to be addressed as I use it for my Driver Educ This is my 3rd Prius. This time I purchased a 2021. Extremely pleased with all the details that needed to be addressed as I use it for my Driver Education vehicle. This is my 3rd Prius being used for my business and purchased from this business. The dealership is not overpowering or pushy. They listened to me and what I needed for a vehicle. The transfer of the instructor brake was installed correctly. I can’t say enough for their patience with me and what I needed to set it up for my teaching in this vehicle. I had an extremely positive experience. I know when I trade again I will go back to Handy. I do not see the name of my sales person, he paid attention to my needs. The sales person was ADAM BENTLY and other support staff deserve 5 stars ⭐️ ⭐️⭐️⭐️⭐️ Plus. More

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Sold my family a Highlander with mismatched tires....no accountability of their mistake and zero effort to rectify the problem. Terribly dissatisfied with customer service and ability to make amends on the accountability of their mistake and zero effort to rectify the problem. Terribly dissatisfied with customer service and ability to make amends on their error. More

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My wife and I had an excellant experience in purchasing a new Corolla Hybrid from Handy's Toyota. They were able to attain a specific vehicle choice of color and package in less than a week. new Corolla Hybrid from Handy's Toyota. They were able to attain a specific vehicle choice of color and package in less than a week. More

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