Mark Thomas

Toyota of Scranton responded

DEELICIOUS63, Hi Diana, Thank you for sharing your feedback. I’m sorry to hear about your experience and that we fell short of your expectations. I spoke with you earlier today to better understand what happened, and I’m taking steps to address your concerns. I’m also arranging a meeting with our manager to ensure we resolve the situation and improve moving forward. Your satisfaction is very important to us, and we’d appreciate the opportunity to regain your trust. If you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to me directly. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JEFF, Thank you for sharing such kind words about our service department! We're delighted to hear that our team’s professionalism, politeness, and efficiency made your experience a positive one. It's great to know you appreciate our skilled mechanics and the effort we put into providing quick and helpful service. Your support means a lot to us, and we look forward to continuing to serve you! Thank you, The Service Team Toyota of Scranton

Toyota of Scranton responded

JDCRONK, Thank you so much for sharing your experience! We're thrilled to hear that Noah M. and Jake F. made your purchase easy and enjoyable with their knowledge and expertise. It's great to know that Mark T. took the time to thoroughly introduce you to your new Tacoma's features, and that Ashley O. provided helpful answers regarding your new accessories. Your recommendation means the world to us! Congratulations on your new Tacoma, and we look forward to serving you again in the future. Enjoy your ride! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

PAJOE18447, Thank you so much for your kind words and continued trust in Toyota of Scranton! We’re thrilled to be your go-to dealership for service and reliability. Your support means a lot to us, and we look forward to continuing to provide you with excellent care. If there’s ever anything more we can do for you, please don’t hesitate to reach out! Regards, The Toyota of Scranton Team

Toyota of Scranton responded

CHULVICK, Thank you for your review and for recognizing our organization and service quality! We’re glad you had a positive experience overall. We appreciate your feedback about streamlining our communication methods. Ensuring clear and consistent communication is important to us, and we’re continuously working to improve in that area. Thank you for helping us provide an even better experience in the future. We look forward to serving you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

PAJOE18447, Thank you for making Toyota of Scranton your go-to dealership! We’re honored to be your choice for sales and service, and we're committed to providing you with exceptional experiences every time you visit. We look forward to continuing to serve you. Thank you for your loyalty! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

mthomas6, Thank you for your fantastic feedback! We're so glad to hear that our staff consistently meets your expectations and that you find the drive from Wilkes-Barre worth it. We truly appreciate your loyalty and look forward to providing you with exceptional service in the future. If there's anything else we can assist you with, please don't hesitate to reach out! Best, Mary Jo Preno VP of Guest Experience Toyota of Scranton

Toyota of Scranton responded

LOGANTHOMAS19969, Thank you for your kind words and for taking the time to share your experience with us! We're thrilled to hear that Gerardo and George provided you with a pleasant and efficient car-buying process. We always strive to make the experience smooth and enjoyable for our customers, and we're glad we could make that happen for you and your wife. Enjoy your beautiful new car, and if you ever need anything in the future, don't hesitate to reach out. We look forward to seeing you again! Best regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

MCANDREW604, Thank you so much for your wonderful review! We’re thrilled to hear that our sales, management, and financial teams made you feel like family and provided such a positive experience. It’s our goal to go above and beyond for our customers, and we’re glad we were able to do that for you. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

STEVEN.CARROLL12, Thank you for your kind words! We're thrilled to hear that you received excellent service and that our team was able to find the right solutions for you. We take pride in our commitment to customer satisfaction and are glad to know our efforts made a positive impact. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm regards, The Toyota of Scranton Team