Mark Thomas | Page 2

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team

Toyota of Scranton responded

JEFFMORK357, Thank you for the great feedback! We're thrilled to hear your car purchase went smoothly and that our team continued to provide friendly, knowledgeable service after the sale. Enjoy your new vehicle, and please don’t hesitate to reach out if you need anything! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

DAVEMILLER4191, Thank you so much for sharing your experience! We’re thrilled to hear that Jordan and Mark provided such attentive and personalized service throughout your car-buying journey. From the warm welcome to the extra time spent helping with Android Auto, it’s clear they went above and beyond to ensure everything was just right. Your kind words mean a great deal to us, and we’re grateful you chose Toyota of Scranton. We hope you’re loving your new vehicle and are always here if you need anything! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

lennydel5291, Thank you for the great feedback! We're glad to hear that scheduling was easy and that our team continues to provide fast, friendly service. We truly appreciate your trust in us to take care of your RAV4! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

JEFF, Thank you for your thoughtful review! We’re thrilled to hear that our team’s professionalism, knowledge, and respect made your experience a great one. Your recommendation means a lot to us! We truly believe that our people make the difference, and we're grateful for the opportunity to serve you. See you next time! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Hi Camille, Wow, thank you for your loyalty and kind words! We truly appreciate you being a part of the Toyota of Scranton family. It’s always a pleasure serving you, and we look forward to many more great experiences together. See you next time! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

RBUTLER90, Thank you for your review! We're glad to hear that your experience was smooth and pressure-free. Our team takes pride in providing knowledgeable and seamless service from start to finish. We appreciate your business and hope you enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

MDSPKC, Thank you so much for your kind words! We're thrilled to hear that Tyler made your vehicle purchase a pleasure and that David in our service department provided excellent support. We'll be sure to share your feedback with them—they’ll be delighted to know they made a positive impact. If you ever need anything in the future, please don’t hesitate to reach out. Enjoy your new vehicle! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

ROKONJR, Thank you for your wonderful review! We're so glad to hear that you found our team friendly and helpful. We believe the little extras, like snacks and coffee, help make the experience more enjoyable. It was a pleasure working with you, and we truly appreciate your feedback. If you ever need anything, don't hesitate to reach out! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

DEELICIOUS63, Hi Diana, Thank you for sharing your feedback. I’m sorry to hear about your experience and that we fell short of your expectations. I spoke with you earlier today to better understand what happened, and I’m taking steps to address your concerns. I’m also arranging a meeting with our manager to ensure we resolve the situation and improve moving forward. Your satisfaction is very important to us, and we’d appreciate the opportunity to regain your trust. If you have any additional details or concerns you’d like to share, please don’t hesitate to reach out to me directly. Best regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton