Dealership experience is always a good one I never have
to wait too long for my car to be done
to wait too long for my car to be done
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by JMS1115
Verified Customer
Verified Customer
Service Price Transparency
Jun 11, 2024 -
Honda of Valley Stream responded
Thank you for your kind words! We're delighted to hear that you consistently have a positive experience at our dealership. Providing timely and efficient service is one of our top priorities, and we're thrilled to know we’re meeting your expectations. If there’s anything more we can do for you, please don’t hesitate to let us know. We look forward to serving you again soon!
Such a pleasant experience.
Staff very helpful. Waiting area is very nice. Like the text on status of car.
Staff very helpful. Waiting area is very nice. Like the text on status of car.
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by scheid3
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2024 -
Honda of Valley Stream responded
Thank you for your positive feedback! We're glad to hear that you had such a pleasant experience with our helpful staff and that you found the waiting area very nice. We're also pleased that you appreciated the text updates on the status of your car. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
I came in to do an oil change and a tire rotation with
speed balance. Waiting time was about 2hrs and change, on a Friday, but to be expected. Once the service was completed, I was handed the paper work a
speed balance. Waiting time was about 2hrs and change, on a Friday, but to be expected. Once the service was completed, I was handed the paper work and directed to go online to pay for the service, upon looking over the paperwork, I’ve read the concerns regarding my aftermarket rims not having hub centric rings, I was not verbally told about this and if it’s an issue to take care of as soon as possible. I had to go to Google and do my research on this, so I’ve ordered the rings and will have that installed to my rims. It would’ve been nice if Honda could’ve inform me of options and also supplying me fitment dimension so I may get the correct sizes. I get that they’re aftermarket but from a professional standpoint, I’d want them to inform customers the little details.
Now about the tire rotation. I am aware after a tire rotation, the driving feedback will feel a bit rough for the next 50ish miles. I am starting to feel a rough feel when I’m applying breaking pressure, is this due to the tires being swapped from the back to the front? It feels more like my break pads are grazing on the rotors, even without my foot on the gas or break. My rotors, pads and brake fluid was changed 3,000 miles before this service, with oem pads and rotors from Honda’s website. I will have my trusted mechanic to look into this and make sure, nothing was done wrong after getting serviced. Overall, This Honda service staff are friendly, and I understand after a long week, we all wish to have a easy day, but I’d like my concerns to be told before I am to pay for my services. No one can assume that we have expert knowledge of our cars parts.
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by J M.
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Honda of Valley Stream responded
We would like to reach out to you to further discuss your visit with us. Please either private message us with your full name and contact info OR call our service department and ask to speak with Antwone Dixon at 516-285-6655 extension 134. She is awaiting your call.
Best person he got me in an out in a timely fashion.
Will recommend Alex again
Will recommend Alex again
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by Sheena6592
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Honda of Valley Stream responded
Thank you for your feedback! We're glad to hear that Alex provided you with efficient service and got you in and out in a timely fashion. Your recommendation means a lot to us. If you need anything else, please don't hesitate to reach out. Enjoy your new car!
Good customer service , had a good waiting experience for
my car to be service , my car was ready in time
my car to be service , my car was ready in time
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by KRISTLEBONFIELD
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Honda of Valley Stream responded
Thank you for your kind words! We're glad to hear that you had a good waiting experience and that your car was ready on time. Providing excellent customer service is our priority, and we appreciate your feedback. If you need anything else, please don't hesitate to reach out. We're here to help!
It is the best Honda Branch and has a fantastic team.
Shout out to Brandon Martinez for excellent customer service
Shout out to Brandon Martinez for excellent customer service
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by israa
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Honda of Valley Stream responded
Thank you for your enthusiastic review! We're thrilled you consider us to be the best Honda branch and to have a fantastic team. Thank you for the special shout out to Brandon for providing excellent customer service. We appreciate your kind words and look forward to serving you again in the future!
Over 5 hrs for oil change, inspection, rotation and a/c
repair with an appointment
repair with an appointment
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by leegellerstein
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Honda of Valley Stream responded
Thank you for taking the time to review your recent visit with us. We would like to point out that AC repair is a longer process in general. Usually for AC repair alone, we ask that the vehicle be left the day with our service department. The timing on these items was fast and done with the highest quality of work. In five hours, you had your tires rotated, oil changed, inspection done, and your AC repaired. Quality work takes time, and we don’t like to rush through it, so it is done correctly the first time. We hope you enjoy you cool AC this summer.
I have the best experience with this dealer I'm
gratefully satisfies with the service
gratefully satisfies with the service
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by eh3091921
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Honda of Valley Stream responded
Thank you for your wonderful feedback! We're delighted to hear that you had the best experience with our dealership and are gratefully satisfied with our service. Your satisfaction is our top priority, and we look forward to serving you again in the future. If you need anything else, please don't hesitate to reach out!
This is our 3rd car from Honda of valley stream, and 9th
car from Gary Lin. Great sales!
car from Gary Lin. Great sales!
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by changluigi
Verified Customer
Verified Customer
Service Price Transparency
Jun 04, 2024 -
Honda of Valley Stream responded
Thank you for your continued loyalty! We're thrilled to hear that this is your third car from Honda of Valley Stream and your ninth car from Gary. It's wonderful to know that you've consistently had great sales experiences with us. We appreciate your trust and look forward to serving you again in the future. Enjoy your new car!
I’m waiting 3 hours 30 minutes only oile chance very slow
service I’m not happy?
service I’m not happy?
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by abusaieed
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2024 -
Honda of Valley Stream responded
We are sorry that you are less than satisfied with your appointment timing. However, we want to explain. You came into the service department at 11:30 and your car was completed at 2:08 for 4 services to be completed. This is a 2-and-a-half-hour appointment time which is pretty normal for 4 services. Please know that our staff is working as quickly as possible while not sacrificing the quality of work completed. Your safety is our top priority and high-quality service work done correctly the first time is how we ensure your safety. We hope to see you again. Take care!
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