Mark Dettlo
Mark Dettlo at Muller's Woodfield Acura
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Mark Dettlo

Service Director

Muller's Woodfield Acura

1099 W Higgins Rd
Hoffman Estates, IL 60195

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4.7
53 Reviews
4.7

53 Reviews

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53 Reviews of Mark Dettlo

September 17, 2024

Dealership Rating
Employee Rating

Lance really made the purchasing process very easy and smooth. There was no pressure and he was very knowledgeable about the specs on the car. This is our 2nd purchase at Muller Acura because the customer More

by Jenni
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Myles Bauer, Lance Dailey

Sep 21, 2024

Muller's Woodfield Acura responded

Thank you Jenni for taking the time to let us know how we did. We hope you have a great day!

August 07, 2024

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Employee Rating

Poor service and shady finance managers. Service department did not properly tighten the drain plug and leaked out oil nor did they replace the dip stick. I would not recommend this place t More

by Jstrauts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Myles Bauer

Aug 10, 2024

Muller's Woodfield Acura responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Nick Gianacakos, General Manager nickg@woodfieldacura.com

July 04, 2024

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Employee Rating

Rodger was wonderful to work with. We told him what we were looking for, and he found the perfect car. He was very transparent with the pricing. No hidden fees. We will check with Rod More

by joe
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Roger Svab

Jul 05, 2024

Muller's Woodfield Acura responded

Hi Joe, thank you for your kind review; we are happy to pass along your comments to the staff here at Muller's Woodfield Acura! We are always more than happy to assist you if anything else comes up. Take care! Danielle Smith Internet Director Email: dsmith@woodfieldacura.com 847-908-6543

March 31, 2024

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Employee Rating

Lance answered all my questions and was able to work it out so that I drove home in the car that I wanted! More

by etesta
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Myles Bauer, Lance Dailey , Justin, and everyone that helped w/all maintenance services on the previous car. Apologies for not remembering their names.

Mar 31, 2024

Muller's Woodfield Acura responded

Thank you so much for your wonderful review! We are thrilled that Lance and our team had the opportunity to provide you with great service. We thank you for choosing Muller's Woodfield Acura! You will NOT be disappointed, Danielle Smith, Internet Director dsmith@woodfieldacura.com

Apr 02, 2024

Muller's Woodfield Acura responded

Hi Etesta, we're happy you found our staff to be so supportive during your experience here at Muller's Woodfield Acura. We are always more than happy to assist you if anything else comes up. Take care! Danielle Smith Internet Director Email: dsmith@woodfieldacura.com 847-908-6543

March 23, 2024

Dealership Rating
Employee Rating

Lance was very east to work with. He listened to our concerns, took note of what we were looking for and found the perfect vehicle. We appreciate his professionalism and personality More

by Kbe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Myles Bauer, Lance Dailey

Mar 25, 2024

Muller's Woodfield Acura responded

It's fantastic to hear that Lance provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Muller's Woodfield Acura! You will NOT be disappointed, Danielle Smith, Internet Director dsmith@woodfieldacura.com

Mar 25, 2024

Muller's Woodfield Acura responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care! Danielle Smith Internet Director Email: dsmith@woodfieldacura.com 847-908-6543

September 15, 2023

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Employee Rating

I have been purchasing/leasing vehicles since 2009 at Muller Acura. I love the attention and professionalism of everyone who works for Muller. Lance is the best!!! He made the process of leasing my vehic More

by Jennifer1129
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

August 06, 2023

Dealership Rating
Employee Rating

While at Muller for routine service I spoke with Mark Dettlo the Service Director about upgrade my RDX to a 2024 MDX. Mark related he drives a MDX and it was a great vehicle with a lot of new features. More

by Gail
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

July 22, 2023

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Easy to work with, fair and efficient process compared to other dealerships I have worked in the past. More

by MMagliano
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

June 23, 2023

Dealership Rating
Employee Rating

Lance was great to work with, as was Myles. This is my 5th Acura. All bought from Muller. The service department is the best. I own and have owned other car brands, and no other dealer comes More

by Steve
Sales Price Transparency
Recommend Dealer
Yes

May 08, 2023

Dealership Rating
Employee Rating

This is my 4th car purchased from Muller’s. The knowledge and professionalism of Lance and Myles make it a pleasure and that’s something you cannot always say regarding your experience purchasi More

by James
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
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