Kevin Kane

I am writing this review to warn other buyers about the severe lack of pre-delivery inspection (PDI) quality control and customer care at Muller's Woodfield Acura. I took delivery of a Certified Pre-Owned severe lack of pre-delivery inspection (PDI) quality control and customer care at Muller's Woodfield Acura. I took delivery of a Certified Pre-Owned 2024 Acura ZDX Type S, and it was handed over to me with major safety hazards, software restrictions, and missing components. First, despite operating this vehicle in a cold-weather climate, the dealership delivered it on summer performance tires instead of safe, all-season options without my knowledge. To make matters worse, the tires were dangerously under-inflated upon delivery. Second, the vehicle's EV charge limit was locked and restricted to a maximum of 50%, severely hindering the vehicle's battery range and standard usability right off the lot (once again, without my knowledge). Finally, the premium Acura Smart Key Card—a factory-included luxury component for the Type S—was completely missing from the delivery package. Delivering a premium electric vehicle with compromised tire safety, restricted charging capacity, and missing essential keys is completely unacceptable. Due to these severe oversights, I am formally requesting a direct reimbursement or service credit of $2,100 from management to remedy these delivery omissions. This covers the true out-of-pocket market costs: $1,550 to procure, mount, and balance safe 22-inch all-season premium tires, and $550 for a factory-ordered, programmed replacement Acura Smart Key Card. I strongly advise potential customers to look elsewhere if they expect a dealership to stand behind their vehicles and honor basic safety standards." More

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Bought a new 2026 Integra Type S. Everything was straightforward. No hassle with trade in. Finance was fantastic and transparent. No games or hidden surprises. Everything was straightforward. No hassle with trade in. Finance was fantastic and transparent. No games or hidden surprises. More

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⭐⭐⭐⭐⭐ We had an outstanding experience with Roger Svab at Muller’s Acura in Woodfield! If you’re looking for a stress-free car buying experience, this is the place to go. From the start, the online car at Muller’s Acura in Woodfield! If you’re looking for a stress-free car buying experience, this is the place to go. From the start, the online car buying process was smooth, transparent, and incredibly easy. Roger was professional, knowledgeable, and very responsive—quickly answering all of our questions and making sure we understood every step. He truly made buying our Acura simple and enjoyable. The entire team at Muller’s Acura in Woodfield delivered excellent customer service—everything was organized, efficient, and handled with care. You can tell they value their customers and take pride in what they do. If you’re searching for a reliable Acura dealership near Woodfield or a trustworthy salesperson, we highly recommend Roger Svab. This was easily one of the best car-buying experiences we’ve had! —Tom and Stephanie More

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Mr Mark Stillwater is knowledgeable and good person, he delivered what he promised, thanks Mr Mark delivered what he promised, thanks Mr Mark More

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Always the best service, as promised, and great people. I've been a customer since 1992, and still the best! I've been a customer since 1992, and still the best! More

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I really appreciate your team's efficiency and willingness to work work with me to make the process smooth and easy. Also, high marks to Hector you really did a great job explaining things and willingness to work work with me to make the process smooth and easy. Also, high marks to Hector you really did a great job explaining things and reassuring me throughout the process. Anadeji (finance) was also terrific and it was great last stop in the process. You have a great team and I'll definitely be recommending you and the dealership to friends and family, along with considering you for my family's next auto purchase. More

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Outstanding experience with Roger! Purchased a certified 2024 ZDX last month from Texas. The car and all terms were exactly as promised. They helped with all aspects of financing and Purchased a certified 2024 ZDX last month from Texas. The car and all terms were exactly as promised. They helped with all aspects of financing and shipping without any worries. Roger was very responsive to all questions and concerns and really put considerable effort into the transaction to insure full satisfaction. Worth to mention the transparency and clarity of their finance manager Jeff K. and Kevin K. More

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Roger was very courteous and helpful in making my experience a smooth one. The whole staff was friendly and helpful throughout the process. experience a smooth one. The whole staff was friendly and helpful throughout the process. More

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We came from another state to purchase, and Roger was so great every step of the way. Honest, helpful, patient and never pushy. Our interactions with the entire staff made this process a painless car buyi great every step of the way. Honest, helpful, patient and never pushy. Our interactions with the entire staff made this process a painless car buying experience and worth every penny. Don't hesitate to work with them. Their customer service is outstanding. Thanks all! More

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Lance at Mullers Acura was so helpful as my husband and I purchased our new car! He was extremely patient, knowledgeable and with us through every step of the car buying process. Couldn’t recommend Lance & t purchased our new car! He was extremely patient, knowledgeable and with us through every step of the car buying process. Couldn’t recommend Lance & the team enough! We will definitely be back for future purchases. More

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