Mark Stillwater

I am writing this review to warn other buyers about the severe lack of pre-delivery inspection (PDI) quality control and customer care at Muller's Woodfield Acura. I took delivery of a Certified Pre-Owned severe lack of pre-delivery inspection (PDI) quality control and customer care at Muller's Woodfield Acura. I took delivery of a Certified Pre-Owned 2024 Acura ZDX Type S, and it was handed over to me with major safety hazards, software restrictions, and missing components. First, despite operating this vehicle in a cold-weather climate, the dealership delivered it on summer performance tires instead of safe, all-season options without my knowledge. To make matters worse, the tires were dangerously under-inflated upon delivery. Second, the vehicle's EV charge limit was locked and restricted to a maximum of 50%, severely hindering the vehicle's battery range and standard usability right off the lot (once again, without my knowledge). Finally, the premium Acura Smart Key Card—a factory-included luxury component for the Type S—was completely missing from the delivery package. Delivering a premium electric vehicle with compromised tire safety, restricted charging capacity, and missing essential keys is completely unacceptable. Due to these severe oversights, I am formally requesting a direct reimbursement or service credit of $2,100 from management to remedy these delivery omissions. This covers the true out-of-pocket market costs: $1,550 to procure, mount, and balance safe 22-inch all-season premium tires, and $550 for a factory-ordered, programmed replacement Acura Smart Key Card. I strongly advise potential customers to look elsewhere if they expect a dealership to stand behind their vehicles and honor basic safety standards." More

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She was extremely pleasant to work with and worked hard to be sure I was satisfied with my selection . I would recommend her again to be sure I was satisfied with my selection . I would recommend her again More

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We are so happy with our “new” pre-owned car. It was in excellent condition. Mark Stillwater guided us through the process which was a little more complicated because we were out of state (Wiscon It was in excellent condition. Mark Stillwater guided us through the process which was a little more complicated because we were out of state (Wisconsin) buyers. Mark communicated with us really well from the beginning about the details of the car (including pictures). We set up an appointment for two days later. We arrived, test drove the car, settled everything and returned home with a great car. Mark took the time to help my husband understand the new technology. Everyone at the dealership was as nice and efficient as Mark. Thanks for all your efforts, Mark! More

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Mr Mark Stillwater is knowledgeable and good person, he delivered what he promised, thanks Mr Mark delivered what he promised, thanks Mr Mark More

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I had an outstanding experience with Muller's Woodfield Acura! From start to finish, the team- Roger Svab and Mark Stillwater were honest, transparent, and professional. They gave me a clear out-the-door p Acura! From start to finish, the team- Roger Svab and Mark Stillwater were honest, transparent, and professional. They gave me a clear out-the-door price with no hidden fees or upselling, which made the entire process stress-free. I was purchasing a used vehicle that had a few light foot marks on the side door panels. When I mentioned it to Roger, he didn’t hesitate to take care of it—he personally cleaned the marks himself. I honestly felt bad because I didn’t expect him to do that, but that small gesture showed how much pride he takes in making sure customers are happy. It was such a personal and genuine moment that really stood out to me. Everyone I worked with went above and beyond to make sure I got the best service and value. If you're looking for a dealership that truly puts customers first, I highly recommend Muller's Woodfield Acura. If you're looking for a dealership that truly puts customers first, I highly recommend Muller's Woodfield Acura. More

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Excellent service , he provided immense detailed information about my new Car MDX Aspec . Very helpful and extremely professional information about my new Car MDX Aspec . Very helpful and extremely professional More

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Amazing service very proud from what I have seen at this dealership thank you for the service dealership thank you for the service More

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I began my day with 2appointments to test drive vehicles different trims. First appointment went ok and the 2nd one was a dead end. I checked my email and seen a reply from Roger on the model I hadn’t seen. different trims. First appointment went ok and the 2nd one was a dead end. I checked my email and seen a reply from Roger on the model I hadn’t seen. I was near by his dealership so I stopped by. He was at the door to greet me and knew exactly who I was and what vehicle I wanted. Roger was professional, knowledgeable, friendly, and very helpful. He helped secure a lender at a lower rate than what I had. I also drove off with a great deal on my trade in. The conversation we had about the trim levels and the pros/cons helped me make the decision I really wanted to make at heart. Thanks again Roger More

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Mark made the purchase easy and painless. He was very knowledgeable about MDX car. Im converted to buying Acura’s in the future. Thank you! He was very knowledgeable about MDX car. Im converted to buying Acura’s in the future. Thank you! More

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Roger was easy to do business with. Really appreciate him and his friendliness and professionalism! Really appreciate him and his friendliness and professionalism! More

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