Maritza Hererra | Page 8

Mazda of Elk Grove responded

Hi Tigerlily], we’re very sorry for the frustration and inconvenience this caused - especially after you made the 45-minute drive to see us. You’re absolutely right to expect that if an appointment can be scheduled online, it should be honored or clearly communicated in advance. Your feedback is extremely helpful, and we’re already looking into how we can improve our online scheduling system to prevent situations like this in the future.

Mazda of Elk Grove responded

Thank you for the wonderful review! We're glad to hear that the team made sure you and your vehicle were well taken care of and that you had a great experience. We truly appreciate your trust and support!

Mazda of Elk Grove responded

Thank you for the 5-stars! We are glad you enjoyed the transparency and clear guidance we aim for when providing service to our customers. It was a pleasure to be able to assist in getting your vehicle running and back on the road.

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re happy to hear that Chris provided such attentive service and made sure you had a clear understanding of what your vehicle needed. We truly appreciate your support and look forward to helping you again whenever you need us!

Mazda of Elk Grove responded

Thank you for sharing! We’re glad to hear your service experience was so positive and we appreciate your feedback, as we always like to see how we can make maintenance even easier for our customers. We look forward to assisting you again in the future!

Mazda of Elk Grove responded

Thank you for the kind words! We’re so thrilled to hear that Maritza provided such welcoming and attentive assistance with your CX-30. We appreciate the recommendation to your friends and family and look forward to welcoming you back again!

Mazda of Elk Grove responded

Thank you for sharing your feedback! We're proud to hear that Maritza was able to provide the kind of high-level service that we strive for here at Mazda of Elk Grove. We truly appreciate your trust and support!

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re so glad Maritza could quickly find a solution that worked for you in a time of need and made your service experience stress-free. Her dedication and care truly reflect the level of service we strive to provide, and we’ll be sure to share your kind words with her!

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re thrilled Chris was able to provide you with excellent service and get your radio working perfectly! Your kind words will be shared with him—we'll be here to welcome you back again when you need it!

Mazda of Elk Grove responded

Thank you for the 5-stars! We strive to create an attentive and transparent experience for our customers through our services, so we're glad we can provide that for you with our video inspections and amazing team. We truly appreciate your loyalty and look forward to taking care of your Mazda for many miles to come!