Briana Hernandez

I was a huge fan in recent years, talking most of my family members into buying a car here. But things have really been declining and I’m losing my trust particularly with the purchase of this last car family members into buying a car here. But things have really been declining and I’m losing my trust particularly with the purchase of this last car where I feel like there was a lot of manipulation that happened I’m not a super savvy business person, and I was taken advantage of. Part of which was paying for maintenance ahead of time despite my salesman and finance manager, knowing full well that I put a lot of miles on my car. Nobody told me that I would lose these maintenance packages at 60,000 miles so half of my money is about to just be wiped out and disappear and I feel like I have been cheated even further. Additionally, my oil change this week took 3 1/2 hours and you’re already an hour drive from me so disappointed and I won’t be recommending Mazda Elk Grove anymore. Put them in the freezer. More

by DETECTINGCANCER Verified Customer Verified Customer

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I love this dealership, it's very warm and inviting just like home. Highly recommend this dealership. like home. Highly recommend this dealership. More

by evana.mack Verified Customer Verified Customer

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Very kind and seem to know their stuff. Got grest service from everyone I talked to Got grest service from everyone I talked to More

by JAGOMEZ Verified Customer Verified Customer

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Very kind and seem to know their stuff. Got grest service from everyone I talked to Got grest service from everyone I talked to More

by JAGOMEZ Verified Customer Verified Customer

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I was impressed with the overall service experience and would recommend the service center to anyone needing service for their mazda vehicles. would recommend the service center to anyone needing service for their mazda vehicles. More

by ken_tso Verified Customer Verified Customer

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Everyone is friendly and helpful. The waiting area is comfortable and pleasant. The video of the car is very helpful. The waiting area is comfortable and pleasant. The video of the car is very helpful. More

by LAINEIG Verified Customer Verified Customer

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My car is running great, however, your fees are very high, I would have liked for you to check out my monitoring system and other things I mentioned, but even your prices to assess what's possibly neede high, I would have liked for you to check out my monitoring system and other things I mentioned, but even your prices to assess what's possibly needed are astronical. The brakes are working fine, however they were working well before you added new pads too. Thank you for your service though. More

by Annette Boetto Verified Customer Verified Customer

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Love my Mazda family. Always friendly, professional and trustworthy. Never had a bad experience with either of my purchases, and the service center is awesome Always friendly, professional and trustworthy. Never had a bad experience with either of my purchases, and the service center is awesome More

by Kirk Verified Customer Verified Customer

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If I could leave 10 stars I would! In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings In an age where customer service is hard to come by, Danny takes the lead of making sure his customers are fully taken care of. He not only brings his extreme care and expertise, he makes sure everything works out and brings incredible value to the customer. I’ve been working with Mazda of Elk Grove since 2020 when I bought my car, and every-time I look forward to working with Danny knowing I don’t have to worry about a thing. Recently I had to replace my transmission (I drive a ton for work!) and where this could usually be a stressful situation, Danny made sure everything would work out just fine. He was able to get the transmission from Japan to ship a month sooner and had it installed quickly with delicate care. I never had to worry about a rental car, Danny made sure I had a loaner the entire time free of charge, and this took away the major pressure I could have had since I needed a backup vehicle for work. Aside the transmission work, if something failed under warranty, he would have me covered, along with any normal service I needed over the lifespan of this car. I’ve had many cars before and have worked with other dealers, and I’m happy to say I don’t need to go anywhere else, I know I’ll be taken care of here. I run a business myself and I can recognize quality care, and when Danny takes the lead I have nothing to worry about knowing I’ll be done right. More

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I had an appointment scheduled for oil change and tire rotation 4/4 at 9am. I arrived on time, it was done by 1010am, not bad. This was a complementary oil change and I’m looking forward to scheduling my rotation 4/4 at 9am. I arrived on time, it was done by 1010am, not bad. This was a complementary oil change and I’m looking forward to scheduling my next appointment. Also, I never had a tire pressure warning until after the appointment. Not sure if it’s a coincidence but I’m hesitant to ask anything bc it didn’t appear until the next day (it’s been persistent, can’t figure it out yet). Overall, Brianna at the counter was excellent in customer service and knowledgeable to have all my questions answered. There was a young man I troubled with questions as he was straightening out the lobby. He came back with a printout with a thorough explanation. Thank you Mazda. 4/14/26 Bernice More

by sical819 Verified Customer Verified Customer

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