Maritza Hererra
Maritza Hererra at Mazda of Elk Grove

Maritza Hererra

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.9
69 Reviews
4.9

69 Reviews

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69 Reviews of Maritza Hererra

May 07, 2026

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Employee Rating

Nice dealership, however I feel like they can be pushy with services that aren’t actually necessary for your vehicle. Though this varies from each service representative. I’d appreciate them being more ho More

by nschwemley
Service Price Transparency
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Recommend Dealer
Yes

May 07, 2026

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Worst dealership ever. I have left a Google Review. I will be taking my business elsewhere. More

by PM
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Recommend Dealer
No

Other Employees Tagged: Chris Howard

May 07, 2026

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Great service, I love the run down video that show you about your car in real time. More

by rlacara
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Recommend Dealer
Yes
May 07, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re glad the video walkthrough of your vehicle was helpful and added to your visit. It’s a great way to keep our guests informed and provide a closer look at what our technicians are seeing. We appreciate your kind words and are happy you had a great service experience with us!

May 04, 2026

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Very kind and seem to know their stuff. Got grest service from everyone I talked to More

by JAGOMEZ
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Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Briana Hernandez

May 04, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience. We’re glad to hear our team came across as knowledgeable and kind, and that you received great service from everyone you interacted with. We appreciate your feedback and look forward to seeing you again.

May 04, 2026

Dealership Rating
Employee Rating

Very kind and seem to know their stuff. Got grest service from everyone I talked to More

by JAGOMEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Briana Hernandez

May 04, 2026

Mazda of Elk Grove responded

Thanks for sharing your experience. We’re glad to hear the team came across as both knowledgeable and easy to work with, and that you received solid service from everyone you interacted with. We'll be here to welcome you back in the future whenever you need us!

May 03, 2026

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Friendly service that runs on time and gives a comprehensive video of the works done. Comfortable lounge for waiting. More

by NLA
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Recommend Dealer
Yes
May 04, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience. We’re glad you appreciated the friendly, on-time service and found the video inspection helpful in understanding the work performed on your vehicle. We appreciate your feedback and look forward to seeing you again!

May 01, 2026

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Great service, appreciate the loaner. Got an engine malfunction sign on Saturday. They got me in and solve problem and did me service that was due. Love getting the video of the maintenan More

by Karen FONG
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Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Danny Nguyen

May 04, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience. We’re glad our team was able to get you in quickly, address the engine warning, and take care of your due service at the same time. It’s also great to hear the loaner vehicle helped keep your day moving and that you found the service video helpful for understanding your vehicle’s condition. We appreciate your feedback and look forward to seeing you again.

April 28, 2026

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Always get the excellent care , recommend Mazda to all my friends & colleagues My first Mazda More

by SHERA72
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Recommend Dealer
Yes
Apr 28, 2026

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re glad to hear you’ve consistently received great care and that your first Mazda experience has been a positive one. It’s wonderful to know you feel confident enough to recommend us to friends and colleagues, and we truly appreciate your support. We look forward to continuing to be here for you in the future.

April 26, 2026

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Employee Rating

Consistently professoonal and quality work from each of the employees, from all areas within the department More

by QBPhill
Service Price Transparency
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Recommend Dealer
Yes
Apr 28, 2026

Mazda of Elk Grove responded

Thank you for sharing your feedback. We’re glad to hear you’ve consistently experienced a high level of professionalism and quality from our team across all areas of the department. Maintaining strong standards throughout every part of the process is something we take seriously, and it’s great to know that has stood out to you. We truly appreciate your continued trust and support.

April 25, 2026

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Employee Rating

From start to finish my entire experience at Mazda of Elk Grove was 10/10! Maritza Herrera was my main point of contact and her help and customer service made this a remarkable experience. Thanks Mazda team! More

by cristinaelyse
Service Price Transparency
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Recommend Dealer
Yes
Apr 28, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience. We’re happy to hear everything went smoothly from beginning to end and that Maritza was able to make such a positive impact through her support and attentiveness. It’s great knowing the team helped create a memorable visit for you. We truly appreciate your kind words and look forward to seeing you again in the future!

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