Briana Hernandez
Briana Hernandez at Mazda of Elk Grove

Briana Hernandez | Page 2

Service Advisor

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.8
60 Reviews
4.8

60 Reviews

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60 Reviews of Briana Hernandez

June 03, 2026

Dealership Rating
Employee Rating

I was greeted promptly and everyone I interacted with was very friendly. I liked getting the video of the inspection of my car. More

by louisekarn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maritza Hererra

Jun 04, 2026

Mazda of Elk Grove responded

Thank you for your feedback, Louise! We appreciate your kind words about your experience at Mazda of Elk Grove. It's fantastic to hear that you were greeted promptly and found our team friendly. It's great that you enjoyed the video inspection of your car. We look forward to seeing you again for your next visit! Sincerely, The Team at Mazda of Elk Grove

May 31, 2026

Dealership Rating
Employee Rating

Her and Brandon did an awesome job of taking care of my issues on my new cx70 More

by brad@est2012.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review, Brad! We’re pleased to hear that you had a great experience with us at Mazda of Elk Grove. It’s fantastic to know that our team, including Brandon, was able to take care of your issues with your new Mazda CX-70. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 30, 2026

Dealership Rating
Employee Rating

BRIANNA HERNANDEZ was awesome very helpful very professional everybody was very nice I would definitely recommend you guys More

by Ed.navarret.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Mazda of Elk Grove responded

Thank you so much, Ed! We’re delighted to hear that Brianna was awesome, very helpful, and professional. It’s great to know that everyone was very nice. Your recommendation means a lot to us, and our team looks forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 30, 2026

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Employee Rating

Great service everybody was very professional I had no problem with with rental car was great when recommended More

by Ed.navarret.red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 31, 2026

Mazda of Elk Grove responded

Thank you for the kind review, Ed! We’re happy to know everything went smoothly during your visit to Mazda of Elk Grove, from the professional service to the rental car recommendation. Making the process easy and convenient is always our goal. We appreciate your support and hope to see you again! Sincerely, The Team at Mazda of Elk Grove

May 26, 2026

Dealership Rating
Employee Rating

Thanks Briana, I love how easy it is to get my service done. Super family friendly. Thank you for all you do. More

by Brendamendoza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Brenda! We’re thrilled to hear that you found Briana's service at Mazda of Elk Grove to be easy and family-friendly. We appreciate your support and look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 23, 2026

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Employee Rating

Very professional from the moment I stepped on the lot. They provided a video of the work that was done. More

by WSTRAUHAL42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2026

Mazda of Elk Grove responded

Thank you so much for your fantastic review! We’re thrilled to hear that you had a professional experience at Mazda of Elk Grove and appreciated the video of the work done. Our team strives to provide exceptional service, and your feedback means a lot to us. We look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 22, 2026

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Employee Rating

Brought car in late afternoon and was told it would likely be ready by noon the next day, it wasn't and no one called or update me. So I called at 3:36 pm and was told the car was just being taken into More

by CGAXQUAI
Recommend Dealer
No

Other Employees Tagged: Briana Hernandez

May 23, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience. We understand your concerns regarding the service timing and updates during your visit to Mazda of Elk Grove, especially in relation to the estimated completion timeframe provided. Your comments help our team continue reviewing how service scheduling and status updates are shared with customers. Please feel free to contact us directly if you would like to discuss this further. We are committed to delivering clearer communication and a more informed service experience moving forward. Sincerely, The Team at Mazda of Elk Grove

May 21, 2026

Dealership Rating
Employee Rating

Mazda has a very good crew. Your service is awesome. Feels like a homebase when you’re there very good hospital keeps our Mazda running just fine. They are just like family keep More

by PETUNIA5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Mazda of Elk Grove responded

Thank you for your wonderful review! We appreciate your kind words about our crew at Mazda of Elk Grove. We're thrilled to hear that you feel at home with us and that our service keeps your Mazda running smoothly. Your support means a lot to us, and we look forward to seeing you again soon! Sincerely, The Team at Mazda of Elk Grove

May 21, 2026

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Employee Rating

Maritza is always so quick and wonderful every time. I love bringing my car here. More

by Amerina P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 22, 2026

Mazda of Elk Grove responded

Thank you for your kind words, Amerina! We’re thrilled to hear that you consistently have a wonderful experience with Maritza at Mazda of Elk Grove. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at Mazda of Elk Grove

May 20, 2026

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Employee Rating

I brought my vehicle in to have a recall taken care of and they took care of that recall. 👍 More

by Cam Thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 20, 2026

Mazda of Elk Grove responded

Thank you for your positive feedback, Cam! We’re glad to hear that our team was able to take care of your vehicle’s recall efficiently. At Mazda of Elk Grove, we strive to provide excellent service to all our customers. We look forward to seeing you again! Sincerely, The Team at Mazda of Elk Grove

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