Marina Felix

Clean and comfortable facility. And friendly and helpful staff. They have my vehicle ready on time. And friendly and helpful staff. They have my vehicle ready on time. More

by 101990ROSIE Verified Customer Verified Customer

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When dropping off my car I wrote down the things I was there for. Screen black in CarPlay, recall, and several error codes. Also I told them I needed my car back by 3. I had a hard time getting in contact there for. Screen black in CarPlay, recall, and several error codes. Also I told them I needed my car back by 3. I had a hard time getting in contact with Miranda to check in on the stat of my car during the day. At 3 she finally text me saying my car would be ready around 4:30 and didn’t tell me anything about the error code stats. Even upon pick up she didn’t tell me about the error codes. I don’t recommend Walnut Creek VW to anyone I care about. This isn’t the first time we have received poor customer service here More

by SARAH Verified Customer Verified Customer

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My service advisor, Marina, was excellent! She communicated regularly and anticipated my needs. I would work with her again. She communicated regularly and anticipated my needs. I would work with her again. More

by dabland08 Verified Customer Verified Customer

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Kevin and staff were wonderful. They made procedures clear and assist in any way needed. Deeply appreciated getting use of rental til car was ready. They made procedures clear and assist in any way needed. Deeply appreciated getting use of rental til car was ready. More

by rosemarievierra Verified Customer Verified Customer

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Dirito Bros. VW service dept. is excellent, and the personal are very professional. Thank You VW service dept. is excellent, and the personal are very professional. Thank You More

by CALVINYOUNG1035 Verified Customer Verified Customer

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Marina's attitude towards her work is on entirely different level. Never disappoint, excellent service. Incredibly knowledgeable and keeps me apprise of the process. Many thanks Marina, You are t different level. Never disappoint, excellent service. Incredibly knowledgeable and keeps me apprise of the process. Many thanks Marina, You are the best!!! More

by Marilyn Verified Customer Verified Customer

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Friendly staff at all levels. The employees like working there. Quick service and upfront about the process The employees like working there. Quick service and upfront about the process More

by STEVEVOSS1 Verified Customer Verified Customer

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John and Zack worked with me professionally and efficiently in the purchase of my new Golf GTI and the trade in of my current VW. Highly recommend them both! I'm a long time customer of Dirito Br efficiently in the purchase of my new Golf GTI and the trade in of my current VW. Highly recommend them both! I'm a long time customer of Dirito Brothers for servicing - always excellent too. More

by alistair1 Verified Customer Verified Customer

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Very helpful and friendly. I took my car with an issue that my normal dealer service center couldn’t solve, and they were able to pinpoint the problem and provide a fix. I took my car with an issue that my normal dealer service center couldn’t solve, and they were able to pinpoint the problem and provide a fix. More

by spacemonkey17 Verified Customer Verified Customer

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This is a great opportunity to get help and great service from Marina Felix. Her thoughtful and meticulous service made me feel warm and touched everywhere. Once again, I would like to express my deep gratit from Marina Felix. Her thoughtful and meticulous service made me feel warm and touched everywhere. Once again, I would like to express my deep gratitude for her five-star service. Xingyu Shao More

by shaophil Verified Customer Verified Customer

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