Luke Lien | Page 29

Go somewher else I took my MDX in last month for a B13 and got a new battery replaced. They did not EVEN clean the fine junk/debris left around the new battery & the b I took my MDX in last month for a B13 and got a new battery replaced. They did not EVEN clean the fine junk/debris left around the new battery & the battery was not charging appropriately when I took my car home. The light on the dashboard came on and that triggered me to look under the hood. If I could attach some photos of the dirty work that was done, I would. I cleaned out the debris and now no longer get the dashboard light. When I saw the dashboard light, I called Lucas (advisor for the B12/new battery work) and he suggested that I bring the car back for a diagnosis test. And it was going to cost me $150.00 to get that done. That was BS because the work that was done by them was guaranteed! That hinted me that, it was time to take my $$$ somewhere else. About 5+ yrs ago when I had a service done for one of my Acura and it was not doing its thing, I took the car back and they looked it without charging me AGAIN. I 've been bringing both of my Acuras to their shop since 2008 and I noticed the services are no longer the same. 1. Since they had a new manager (w/in the last 5 yrs), no more loaners for the customers unless you go through the service manager (for a big price ticket service) and the snacks were not provided to their customers like before. 2. Poor customer service in the service department. Your advisors need to look happy on the job. I have to say we worked with Jordan & he was awesome! He is no longer there. We just took our other ACura car to the Bloomington Acura for the B13 service plus a new set of tires and they were wonderful! Did we have to go through the manager for the loaner? The answer is NO! Have a good day! More

by vmaiyaa Verified Customer Verified Customer

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Excellent service I purchased a 2011 Kia from this dealership in January--it's not an expensive car! It had a 30-day full warranty from the dealership. After 3 weeks I purchased a 2011 Kia from this dealership in January--it's not an expensive car! It had a 30-day full warranty from the dealership. After 3 weeks the rear hatch latch stopped working, so I made an appointment to bring it in under the warranty. They ordered the part and let me know when it was in, and I was able to come in that day to have the latch fixed--and even got a car wash! Throughout this process I was treated as a valued customer, not like someone who bought "only" an inexpensive used car. More

by D Backman Verified Customer Verified Customer

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in and out as promised! They did what they said they would do, and even rinsed my winter salt slime mats! The service rep was nice, as well as the lounge area snacks. They did what they said they would do, and even rinsed my winter salt slime mats! The service rep was nice, as well as the lounge area snacks. More

by erica_schanno Verified Customer Verified Customer

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Consistently superior service! The service that I have received at this dealership has consistently been superior! This starts with the fact that my car is not actually an Acura but The service that I have received at this dealership has consistently been superior! This starts with the fact that my car is not actually an Acura but bring my car in for tire rotations because purchased from the tires from them. I consistently work with Lucas and he has always been great! Each time that I go in, I do with an appointment. They will wash my car, clean the inside out and do the regular service. My one call out for this past experience: they offered to do a free check up on the car which is the normal checklist of items. I appreciate this item to help know what other folks think of my car's condition, but the issue is I know that I have a fog light that is out and the report that I got says that there is no issue. So either this was missed or never checked. Other than that one time, everything has been great and would recommend this dealership for their service. More

by DONNYPAWLIK2007 Verified Customer Verified Customer

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Just like your neighborhood friends I am welcomed at treated at my level. All employees appear to have focus and clarity. My experience is not even close to the past traditional gossip o I am welcomed at treated at my level. All employees appear to have focus and clarity. My experience is not even close to the past traditional gossip of people saying negative comments on dealerships. The people at Subaru White Bear Lake are exceptional in their field and have gone out of the ordinary to satisfy my visit at their facility. More

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Continued Excellent Service I have been a 24 year repeat customer, either as a customer for vehicles or for service. Why go anywhere else when you have been treated in a professi I have been a 24 year repeat customer, either as a customer for vehicles or for service. Why go anywhere else when you have been treated in a professional, courteous manner. I appreciate the fact of being recognized and for expert service on the various Acuras I've purchased. Keep up the good work! More

by cbsundberg Verified Customer Verified Customer

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Friendly and thorough The staff was exceptionally friendly, they completed my service quickly and thoroughly explained the work done. The waiting area is very nice, with re The staff was exceptionally friendly, they completed my service quickly and thoroughly explained the work done. The waiting area is very nice, with refreshments and powerful Wi-Fi. More

by barbfuchs7 Verified Customer Verified Customer

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Excellent service Everyone was friendly and helpful. No problems with adding another installation that I decided at the last minute. Being it added time to the insta Everyone was friendly and helpful. No problems with adding another installation that I decided at the last minute. Being it added time to the installation a loaner was provided and allowed me to pick up my vehicle the next day. Checking out went smoothly and my questions were answered. Jay Smith the salesperson that sold me my car greeted me and we visited briefly. Also the manager greeted me. Everyone I have come in contact with at the dealership has been friendly and helpful. Thanks for the excellent service. More

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Fantastic Service They took care of everything just as promised. Will definitely return. Always friendly, helped get my MDX maintenance performed with no problems. Ever They took care of everything just as promised. Will definitely return. Always friendly, helped get my MDX maintenance performed with no problems. Everyone great to work with. More

by Jwells Verified Customer Verified Customer

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Very fast and great services Great employees to work with. Professional and knowledgeable. They don't explain very well what's happening with your vehicle but the work was done ve Great employees to work with. Professional and knowledgeable. They don't explain very well what's happening with your vehicle but the work was done very fast. More

by juanpujols Verified Customer Verified Customer

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