Luke Lien | Page 28

RDX serviced These folk understand Acuras and treat them well. Quick also...I was told to expect 2.5 hours for B123 service, but they had her done in 2. Not the These folk understand Acuras and treat them well. Quick also...I was told to expect 2.5 hours for B123 service, but they had her done in 2. Not the cheapest, but you know it's done right the 1st time. More

by djholm1968 Verified Customer Verified Customer

Report | Print

Great Friendly and explained everything well. Very happy with my service. Will definitely come back to have my car service at this location for many years t Friendly and explained everything well. Very happy with my service. Will definitely come back to have my car service at this location for many years to come. More

by kongvang82680 Verified Customer Verified Customer

Report | Print

Tire problem Brought my car in for oil change and tire rotation. After leaving I discovered a pull and wobble in the steering. Luke moved the tires back which corr Brought my car in for oil change and tire rotation. After leaving I discovered a pull and wobble in the steering. Luke moved the tires back which corrected the problem. He then explained what could possibly be wrong and identified which 2 tires we should look at. The tires were balanced and one of the tires had an imperfection. He said I should be OK until I can get back and replace my tires. More

by Ron J. Verified Customer Verified Customer

Report | Print

Service is the best! Every time we come your department is always focused on our needs and prompt with any needed follow up as to what needs to be done. You get it done a Every time we come your department is always focused on our needs and prompt with any needed follow up as to what needs to be done. You get it done and we can be on our way. We can always depended on your service. Thank you so much. More

by SHARONSGRIFFIN Verified Customer Verified Customer

Report | Print

Great customer service! I've been coming here for years (I own my 3rd Acura) and the great customer service is what keeps me coming back. They always take time to be sure I I've been coming here for years (I own my 3rd Acura) and the great customer service is what keeps me coming back. They always take time to be sure I am satisfied with the service. More

by lwilk1776 Verified Customer Verified Customer

Report | Print

Friendly, helpful experience As always the Service group was fantastic in explaining the service that was needed, other service to consider as well as identifying a recall. They w As always the Service group was fantastic in explaining the service that was needed, other service to consider as well as identifying a recall. They were great in estimating the time it would take to complete. Although I will never buy a car from White Bear Acura Subaru, but when I get my next Acura I will still get it serviced at White Bear Acura Subaru. More

by CElli26 Verified Customer Verified Customer

Report | Print

Mantainence of 2012 Acura MDX Great service , personal approach and maintenance of my car! They washed and vacuumed the car, which I think is essential after all service work. Tha Great service , personal approach and maintenance of my car! They washed and vacuumed the car, which I think is essential after all service work. Thank you!! More

by CHERYL.L.IACARELLA Verified Customer Verified Customer

Report | Print

Go somewher else I took my MDX in last month for a B13 and got a new battery replaced. They did not EVEN clean the fine junk/debris left around the new battery & the b I took my MDX in last month for a B13 and got a new battery replaced. They did not EVEN clean the fine junk/debris left around the new battery & the battery was not charging appropriately when I took my car home. The light on the dashboard came on and that triggered me to look under the hood. If I could attach some photos of the dirty work that was done, I would. I cleaned out the debris and now no longer get the dashboard light. When I saw the dashboard light, I called Lucas (advisor for the B12/new battery work) and he suggested that I bring the car back for a diagnosis test. And it was going to cost me $150.00 to get that done. That was BS because the work that was done by them was guaranteed! That hinted me that, it was time to take my $$$ somewhere else. About 5+ yrs ago when I had a service done for one of my Acura and it was not doing its thing, I took the car back and they looked it without charging me AGAIN. I 've been bringing both of my Acuras to their shop since 2008 and I noticed the services are no longer the same. 1. Since they had a new manager (w/in the last 5 yrs), no more loaners for the customers unless you go through the service manager (for a big price ticket service) and the snacks were not provided to their customers like before. 2. Poor customer service in the service department. Your advisors need to look happy on the job. I have to say we worked with Jordan & he was awesome! He is no longer there. We just took our other ACura car to the Bloomington Acura for the B13 service plus a new set of tires and they were wonderful! Did we have to go through the manager for the loaner? The answer is NO! Have a good day! More

by vmaiyaa Verified Customer Verified Customer

Report | Print

Excellent service I purchased a 2011 Kia from this dealership in January--it's not an expensive car! It had a 30-day full warranty from the dealership. After 3 weeks I purchased a 2011 Kia from this dealership in January--it's not an expensive car! It had a 30-day full warranty from the dealership. After 3 weeks the rear hatch latch stopped working, so I made an appointment to bring it in under the warranty. They ordered the part and let me know when it was in, and I was able to come in that day to have the latch fixed--and even got a car wash! Throughout this process I was treated as a valued customer, not like someone who bought "only" an inexpensive used car. More

by D Backman Verified Customer Verified Customer

Report | Print

in and out as promised! They did what they said they would do, and even rinsed my winter salt slime mats! The service rep was nice, as well as the lounge area snacks. They did what they said they would do, and even rinsed my winter salt slime mats! The service rep was nice, as well as the lounge area snacks. More

by erica_schanno Verified Customer Verified Customer

Report | Print