Luis Delcid
Luis Delcid at Big Star Hyundai

Luis Delcid

Sales Manager

Big Star Hyundai

17990 Gulf Freeway
Friendswood, TX 77546

3.5
46 Reviews
3.5

46 Reviews

Write a Review

Dealership Experience

7 yrs, 9 mos

Industry Experience

11 yrs

Languages Spoken

English English

Spanish Spanish

46 Reviews of Luis Delcid

December 03, 2024

Dealership Rating
Employee Rating

TERRIBLE! LIARS AND SCAMMERS! I DO NOT RECOMEND THIS DEALERSHIP TO ANYONE! WORST EXPERIENCE EVER! More

by KEILISUMMER1
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Arin Robeson, Arnaldo Perez , Marcos Rodriguez

Dec 06, 2024

Big Star Hyundai responded

Thank you for your your business and for taking our call. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concerns have been shared with the appropriate teams as part of our commitment to continuous improvement.

December 02, 2024

Dealership Rating
Employee Rating

Management and service department are not efficient or effective and do not care for customer service More

by Whoever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Juan Pena, Chris Russell, Lisandro Sosa, Adrian Chapa , zzSterling zzWhitely

Dec 02, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry that you feel you did not receive a 5-Star Experience. Please feel free reach out to me directly with your best contact information so that I might have the opportunity to address any concerns. Scott Kimbrough, General Manager, skimbrough@bigstarhyundai.com

November 22, 2024

Dealership Rating
Employee Rating

From start to finish the team of gentlemen men who helped us out really went above and beyond. Thank you to Justin,Lewis, and Jimmy For making this a spectacular two time car buying experience. More

by ALMARSAC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Justin in sales and Jimmy in finance

Nov 25, 2024

Big Star Hyundai responded

Thank you, it has been a privelege to serve you. We are delighted that our team was able to provide you with an exceptional, 5-Star experience.

October 07, 2024

Dealership Rating
Employee Rating

I had a good experience working with the whole team while purchasing my new car. More

by Stormy821
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dyiamond Jones , Jimmy in finance.

Oct 07, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

October 01, 2024

Dealership Rating
Employee Rating

mo was the the sales person and he listened and took the time sean was the finance and explained things very well More

by creditrepair123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 03, 2024

Big Star Hyundai responded

Your satisfaction is our top priority, and your review is a wonderful confirmation that we're on the right track. We're so glad that we exceeded your expectations. Thank you for choosing Big Star.

August 31, 2024

Dealership Rating
Employee Rating

Amazing, kind, professional and well mannered they were beyond exceptional staff. I would give them a hundred stars if it was a possibility! More

by maye_926
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mo Shurafa, Arnaldo Perez, Eric Chairis , zzHector zzBriseno

Sep 02, 2024

Big Star Hyundai responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

August 26, 2024

Dealership Rating
Employee Rating

Found a car on their website. Found a lender, drove 4 hrs to pick up the vehicle. Test drove it, tire light and engine light pops on and the car starts shaking. We drove it back a More

by tlkisses22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 28, 2024

Big Star Hyundai responded

Thank you for your review. Customer feedback, such as yours, is essential to our ongoing efforts to evolve our service standards & performance for the highest possible customer satisfaction. Rest assured that your concern is being shared with the appropriate department as part of our commitment to continuous improvement.

June 18, 2024

Dealership Rating
Employee Rating

Great service all around! Very happy with my purchase and recommend anybody that’s looking for a vehicle to go to Big Star Hyundai!!! More

by Eric
Recommend Dealer
Yes

Other Employees Tagged: Juan Pena, Chris Russell, Lisandro Sosa, Arnaldo Perez, Eric Chairis , zzRandol zzManjarrez, zzSterling zzWhitely

Jun 19, 2024

Big Star Hyundai responded

Thank you, we are happy that you had a great experience with our team. Thank you for being a Big Star customer; we look forward to serving you again. Happy motoring!

June 03, 2024

Dealership Rating
Employee Rating

The whole team from front desk to the mechanics in the back were all incredibly kind, helpful, and great attitudes. I will always come back to do my services here! More

by angelt76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2024

Big Star Hyundai responded

Thank you! We are truly humbled by your kind words.

May 18, 2024

Dealership Rating
Employee Rating

Shady dealership gave my car back with 2 miles when it had a full tank More

by k.r.nixon3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 20, 2024

Big Star Hyundai responded

Thank you for your review. We are sorry to hear that you feel that you did not recieve a 5-Star experience with us, Please reach out to me directly with your best contact information so that I may gather more details and address any concerns. Kohl Young, Service Director, kohly@bigstarhyundai.com.

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