Louis Saavedra

I rarely write reviews, but my experience with Garavel Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was ab Subaru was so frustrating and disappointing that I feel compelled to warn others. From start to finish, the communication from this dealership was abysmal. Calls and emails routinely went unanswered, and when I did get a response, it was often vague, rushed, or dismissive. At no point did I feel like a valued customer — instead, I felt like an inconvenience. My salesperson, Rudy, was polite but seemed to know less about the vehicles than most customers. It was difficult to get clear, informed answers, and I often had to do my own research to understand key features and differences between models. To make matters worse, I was upsold on warranty add-ons at the end of the process — products that were presented as offering comprehensive coverage, including protection for failed electronics. Unfortunately, this turned out to be misleading. When issues arose, I learned the warranty didn’t actually cover what was promised. This felt deceptive and left me with a costly plan that offered little real value. I’ve been so frustrated with this experience that I’ve begun drafting emails to Senator Blumenthal’s office regarding what I believe is price gouging and misrepresentation in auto warranty sales. When I reached out to Subaru of America for help, I received minimal support. They either couldn’t or wouldn’t intervene, and their lack of follow-through made it clear that customer satisfaction ends the moment you leave the showroom. More

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Michelle was very pleasant and helpful! ! The deal went very smoothly and my experience with Garavel was wonderful!! ! The deal went very smoothly and my experience with Garavel was wonderful!! More

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Pleasant atmosphere, staff was friendly and knowledgeable. Clean and professional. We liked the idea of np meeting the members of all the departments. knowledgeable. Clean and professional. We liked the idea of np meeting the members of all the departments. More

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Thank you so much they explained everything when we get there to buy a car also they are so nice, everything was Done when we get at the dealer .they also give us a tour and every spot they have a small g there to buy a car also they are so nice, everything was Done when we get at the dealer .they also give us a tour and every spot they have a small gift . Also the coffe and the hot Chocolate was delicious, and I recommend this place nice and kid . More

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Easy to work with and very helpful finding what I was looking for. Would definitely recommend garavels entire team to anyone looking to purchase a Subaru vehicle looking for. Would definitely recommend garavels entire team to anyone looking to purchase a Subaru vehicle More

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Evelyn was efficient and pleasant to work with. She explained everything to us and easily answered all of our questions. Cannot thank her enough ! She explained everything to us and easily answered all of our questions. Cannot thank her enough ! More

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I appreciate Rudy’s professionalism and responsiveness. I was able to select my new vehicle quickly and complete the purchase in a timely manner as well. I would recommend Rudy and Garavel to others with I was able to select my new vehicle quickly and complete the purchase in a timely manner as well. I would recommend Rudy and Garavel to others without hesitation. More

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Dave was very friendly, he answered every question I had. He recorded a video showing me the SUV. He also helped me to get insurance for the car. I would definitely recommend him to my friends. He recorded a video showing me the SUV. He also helped me to get insurance for the car. I would definitely recommend him to my friends. More

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