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Louis Phan
Louis Phan at Niello BMW MINI
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Louis Phan

Sales Manager

Niello BMW MINI

2020 Fulton Ave
Sacramento, CA 95825

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4.5
50 Reviews

Dealership Experience

4 yrs, 6 mos

Languages Spoken

Vietnamese Vietnamese

4.5

50 Reviews

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50 Reviews of Louis Phan

June 04, 2024

Dealership Rating
Employee Rating

I would have given the dealership a 5 star rating but I made a couple of calls to the finance department, left voice messages, and to this day have not received a response. More

by ROBERTJDUBOIS0
Recommend Dealer
Yes

Other Employees Tagged: TONY ALEXAN

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Jun 04, 2024

Niello BMW MINI responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

June 04, 2024

Dealership Rating
Employee Rating

I love my car and I liked working with Tony Alexan. He’s very knowledgeable and easy to work with. More

by Jackieboghos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Diane Wallace, TONY ALEXAN

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Jun 04, 2024

Niello BMW MINI responded

Jackie, it's fantastic to hear that Tony provided you with excellent customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

May 31, 2024

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Employee Rating

It was really good & the staff was really helpful & comfortable with us for my new purchase. I really appreciate it. More

by KHOTVISHAL23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Holt

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Jun 01, 2024

Niello BMW MINI responded

Congratulations on your new purchase! Thanks for sharing about your experience with Niello BMW MINI. We appreciate your business and hope to see you again soon. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

May 14, 2024

Dealership Rating
Employee Rating

My experience shopping for and purchasing a vehicle at Niello BMW Mini was great. It was painless and stress free. More

by PANAMA21ST
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Curtis Ringle, Fernanda Martinez, Lance Pascual, Diane Wallace

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May 14, 2024

Niello BMW MINI responded

Thanks for your feedback on your recent visit to Niello BMW MINI. It's great to hear that we were able to assist you and that you had such a positive experience. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

May 09, 2024

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Employee Rating

I really appreciate the delivery service of my new BMW and the extra help learning about all the features. It was so convenient to have him come to our home to show us. The whole transaction was easy and More

by MS7243
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Diane Wallace, Vladyslav Starun, TONY ALEXAN

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May 10, 2024

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

May 08, 2024

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Employee Rating

I worked with IVAN not Louis Phan. IVAN was VERY knowledgeable I am 84 years old and hard of hearing and IVAN was patient with me and deserves 10stars. He answered all my questions More

by CHARMINGBILLIE1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Helpful
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May 09, 2024

Niello BMW MINI responded

Billie, Thank you so much for choosing Niello BMW MINI! Please let us know if Ivan can be of any more assistance. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 24, 2024

Dealership Rating
Employee Rating

The service dept does poor work. They are slow and the customer has long waits More

by 3TANGE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Curtis Ringle, Fatima Fonseca, Fernanda Martinez, Mohamed Sulman, Lance Pascual, Jeff Holt

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Apr 29, 2024

Niello BMW MINI responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 12, 2024

Dealership Rating
Employee Rating

Left with a great new car. Thanks very much for your help and attention. See you soon More

by MNLUBELL
Recommend Dealer
Yes

Other Employees Tagged: Mohamed Sulman

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Apr 13, 2024

Niello BMW MINI responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Paul Suchanek General Manager psuchanek@niello.com 916-890-2376

April 01, 2024

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Employee Rating

Fatima is a pleasure to work with. I’ve purchased 3 cars from her and I hope to deal with her again in the future. More

by BRADMARTIN.RE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Creed Cate, Fatima Fonseca, Fernanda Martinez, Ryan Cox, Andrey Galygin

Helpful
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Apr 02, 2024

Niello BMW MINI responded

Congratulations on your new purchase, Brad! It's fantastic to hear that Fatima provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

March 28, 2024

Dealership Rating
Employee Rating

Beginning to end the personnel were excellent, knowledgeable, pleasant and timely. It was a pleasure and easy to do business with each More

by SNICCOLLS
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erika Paleny, Ryan Cox , All in finance and service

Helpful
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Mar 28, 2024

Niello BMW MINI responded

It's fantastic to hear that we provided you with great customer service while assisting you! We truly appreciate the opportunity to do business with you. Thanks for choosing Niello BMW MINI! David Sotomayor Business Development Manager david.sotomayor@niello.com (650) 455-7686

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