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Lori Gong
Lori Gong at Heiser Toyota
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Lori Gong

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
65 Reviews
4.7

65 Reviews

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65 Reviews of Lori Gong

December 24, 2024

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Employee Rating

I was told over the phone that they would connect my vehicle for a diagnostic check.In reality. All they did was a visual check . I could have done that . More

by ksctlan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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December 20, 2024

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Great service and great people. I am always treated wonderful. I buy all my cars here. More

by klmesa0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Jessica Phillips, Jakub Kania, Colt Grandstaff, Peter Miszewski, Matt Foti, Tom Lowther, Joshua Porter

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Dec 21, 2024

Heiser Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 19, 2024

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Very good service , other places people asked me to change all tires since one tire got flat .. but Toyota gave fare advice since my car was new having hits 8000 miles , they told to change one tire .. More

by DEEPAKBADOLA23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

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Dec 20, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 12, 2024

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I have been at this dealership a number of years and so far I have been pleased with my interaction and service! More

by bootyboo
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorgo Ndina, Vincent Lor, Chad Covert, Jakub Kania, Colt Grandstaff, Peter Miszewski, Matt Foti, Tom Lowther, Joshua Porter

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Dec 12, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 11, 2024

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Employee Rating

She was kind to to even wash my car since I was under the weather More

by khushboo.doctor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 11, 2024

Heiser Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 09, 2024

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Employee Rating

Very friendly very supportive very knowledgeable great location for me recommend others to find a car More

by jeffsathe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther, Joshua Porter , Christopher Dixon

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Dec 09, 2024

Heiser Toyota responded

Thank you, Jeff, for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 06, 2024

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Employee Rating

Very friendly and helpful. They did a great job with the service. Complementary soda was a plus. More

by rand427
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

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Dec 06, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

December 06, 2024

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Employee Rating

Need to be more friendly with customers. Must of dealers wash the car when take it to do the servise. Otherwise good service. More

by THORHEC84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Matt Foti, Tom Lowther, Joshua Porter , Christopher Dixon

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Dec 06, 2024

Heiser Toyota responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2024

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Employee Rating

They did a great job as always. A little longer wait than previous visits but I'd rather the mechanic take their time and do a good job than rush. More

by JKAVANAUGH_1
Recommend Dealer
Yes
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Dec 01, 2024

Heiser Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

November 30, 2024

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Employee Rating

I received full attention and care from Amanda Millonzi, she answered patiently and professionally every inquiry I had. In all my years of dealing with car purchases and asking questions she is th More

by mkhair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chad Covert, Colt Grandstaff, Peter Miszewski

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Dec 02, 2024

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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