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Lori Gong
Lori Gong at Heiser Toyota

Lori Gong

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

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4.7
123 Reviews
4.7

123 Reviews

Write a Review

123 Reviews of Lori Gong

June 06, 2025

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Employee Rating

I like that l got to watch them doing my inspection of my car. The tech was very nice. More

by pacificaboy22197
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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Jun 06, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2025

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Employee Rating

Quick turnaround on my oil change I brought my car in for an oil change and tire rotation. They got it completed in less than an hours time. More

by Ltucker.fitness
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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Jun 04, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 30, 2025

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Employee Rating

Lori Gong in the Service Department that Friday afternoon was prompt, pleasant, patient and helpful. More

by kim.curtis23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Lowther

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May 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 27, 2025

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Employee Rating

Heiser was great and keeping me informed what was going on with my ADA van as a disabled veteran. I am blessed to have a distributorship that is communicative with me. More

by milwsudz
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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May 27, 2025

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 19, 2025

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Employee Rating

Attention to detail She was able to answer our questions. However they could not duplicate the problem, so that was a little frustrating. More

by Greg
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Peter Miszewski

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May 20, 2025

Heiser Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 19, 2025

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New service personnel but same excellent service. Heiser understands that people change but quality service needs to be retained. More

by LAWRENCESCHNEIDERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Cameron

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May 20, 2025

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Toyota. We look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2025

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Employee Rating

Friendly service, efficient, comfortable waiting area. Toyota takes great care of me and my vehicle. More

by JUDY.PERSICK
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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May 11, 2025

Heiser Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 11, 2025

JUDY.PERSICK responded

Lori and her team were friendly and efficient. The Toyota team takes great care of my Corolla.

May 11, 2025

JUDY.PERSICK responded

Toyota makes sure I keep my service appointments with a friendly phone call reminder. I really appreciate that! !

May 02, 2025

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Employee Rating

Very good service kind clean understanding trying to understand what’s going on with my car. You are very good. I will be back soon thank you and I really appreciate you. More

by ms.futrell19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Peter Miszewski, Tom Lowther, Joshua Porter, Nathaniel Jenkins, Michael Wemmer, Kevin Cameron

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May 02, 2025

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 30, 2025

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Employee Rating

Pleasant staff kept me fully informed Service time was shorter than expected Really? Really? Really? More

by Laina Truss
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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Apr 30, 2025

Heiser Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Toyota. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

April 30, 2025

Dealership Rating
Employee Rating

I had an issue with my gas mileage on my 25 Tacoma, they reset something and i'm hoping it works More

by bpdabuyer
Recommend Dealer
Yes

Other Employees Tagged: Lori Gong

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Apr 30, 2025

Heiser Toyota responded

Thank you for choosing Heiser Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

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