Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Lori Gong
Lori Gong at Heiser Toyota

Lori Gong | Page 13

Service Advisor

Heiser Toyota

11301 W Metro Auto Mall
Milwaukee, WI 53224

Contact Me
4.7
130 Reviews
4.7

130 Reviews

Write a Review

130 Reviews of Lori Gong

June 08, 2024

Dealership Rating
Employee Rating

Close mouths don’t get fed! Make sure you fully understand what you’re paying for. They really do go out of their way to try and scam you. It’s pretty sad and quite frankly ridi More

by CHEEIAVANG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: James Hicks III, Joe Kuckuk , Colt Grandstaff, Joshua Porter

Print
Jun 12, 2024

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 07, 2024

Dealership Rating
Employee Rating

The service was efficient and employees were very communicative regarding the maintenance and additional services. More

by anonymous22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jun 10, 2024

Heiser Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 06, 2024

Dealership Rating
Employee Rating

The service desk was great. Very supportive and informative. I was entirely satisfied with my visit. More

by cameronmvalk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther , Christopher Dixon, Matt Foti, Christopher Graesing, Peter Miszewski, Joshua Porter

Print
Jun 06, 2024

Heiser Toyota responded

Cameron, Thanks for sharing about your service experience with Heiser Toyota. We appreciate your business and hope to see you again soon! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

June 04, 2024

Dealership Rating
Employee Rating

The people in the front and are working hard and are cooperative and courteous. But in my eyes an hour and 45 minutes is way too long for an oil change. More

by KGAHAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Print
Jun 06, 2024

Heiser Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 22, 2024

Dealership Rating
Employee Rating

They always take care of me well and good work, thank you for service guys More

by ndiayedaouda131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther , Christopher Dixon, Matt Foti, Peter Miszewski, Joshua Porter

Print
May 29, 2024

Heiser Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 17, 2024

Dealership Rating
Employee Rating

The representative mrs gona she was awesome i had such a great experience. She deserves a 10 More

by SPEARSTANISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 20, 2024

Heiser Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 15, 2024

Dealership Rating
Employee Rating

Lori was very pleasant and did a good job explaining what was being done. She went through the report and told me about upcoming things that should be done in the future. More

by gholzer25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 16, 2024

Heiser Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lori met your expectations. Thank you again for choosing Heiser Toyota, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 12, 2024

Dealership Rating
Employee Rating

Lori was great but new and still learning the computer screens and what to enter. More

by JOHNORIEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 12, 2024

Heiser Toyota responded

Thank you, John, for the kind words for Lori and our service department! We look forward to sharing your compliments with them. Don't hesitate to let us know if we can further assist you. Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 08, 2024

Dealership Rating
Employee Rating

Same day service for a tire patch. Friendly service and nice area to work while I waited. More

by manda0679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 08, 2024

Heiser Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

May 06, 2024

Dealership Rating
Employee Rating

Quick and easy! Friendly staff who get you in and out as quick as they can. More

by RYANMACEMMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vincent Lor, Tom Lowther , Christopher Dixon, Matt Foti, Peter Miszewski, Joshua Porter

Print
May 06, 2024

Heiser Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Ryan, for choosing Heiser Toyota! Today’s your Day Joe Kuckuk - Service Manager 414-586-7134 jkuckuk@heiser.com

1
...
12
13

Dealership Inventory (109 Vehicles)

used 2024 Toyota RAV4 car, priced at $34,294
2024 Toyota RAV4
used
Ice Cap exterior
Automatic
All-wheel Drive
$34,294
View Details
used 2023 Toyota Corolla Cross car, priced at $25,979
2023 Toyota Corolla Cross
used
Jet Black exterior
Automatic
All-wheel Drive
$25,979
View Details
used 2023 Toyota Camry car, priced at $30,599
2023 Toyota Camry
used
Wind Chill Pearl exterior
Automatic
All-wheel Drive
$30,599
View Details
used 2024 INFINITI QX60 car, priced at $36,650
2024 INFINITI QX60
used
Warm Titanium exterior
Automatic
All-wheel Drive
$36,650
View Details
used 2023 Toyota Corolla car, priced at $22,922
2023 Toyota Corolla
used
Finish Line Red exterior
Automatic
Front-wheel Drive
$22,922
View Details
used 2026 Toyota Highlander car, priced at $48,899
2026 Toyota Highlander
used
Heavy Metal exterior
Automatic
All-wheel Drive
$48,899
View Details
View All Inventory