Lori Gong | Page 12

Service was great. The people I spoke with were professional. BUT I only drove a block when I noticed the passenger back tire was not secure. The tech only put the lug The people I spoke with were professional. BUT I only drove a block when I noticed the passenger back tire was not secure. The tech only put the lug nuts on. Never tightened them. My tire almost flew off my SUV with my one year old daughter strapped in the back seat. Could have turned out very bad if I didn’t pull over and call them to fix it. They did send someone out to secure the lug nuts and tire and were very apologetic. Still a stupid mistake on the Techs part! More

by robert.rathmanner Verified Customer Verified Customer

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Friendly and helpful, clean with nice refreshments . Sooo many people working there walking around. Nice waiting area. Sooo many people working there walking around. Nice waiting area. More

by nlm0295 Verified Customer Verified Customer

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Lori and Heiser team were awesome! We got quick service, she was honest and upfront and we had answers about our van mystery problem within an hour. Best experience! We got quick service, she was honest and upfront and we had answers about our van mystery problem within an hour. Best experience! More

by jcbennettfam Verified Customer Verified Customer

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My experience at the Toyota dealership was a good experience. Everyone was helpful and ready to sell experience. Everyone was helpful and ready to sell More

by jerome43543 Verified Customer Verified Customer

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The experience was great. Did an excellent job on my proactive maintenance and when a delay happened was provided with a nice loaner for overnight use. Thanks! Did an excellent job on my proactive maintenance and when a delay happened was provided with a nice loaner for overnight use. Thanks! More

by PAUL.RATZMANN97 Verified Customer Verified Customer

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They were exceptionally polite and accommodating. When my service took much longer than expected, Lori removed several of the charges from my bill to compensate me for the extra time it took. I will When my service took much longer than expected, Lori removed several of the charges from my bill to compensate me for the extra time it took. I will definitely be back in 5K miles. More

by Mike G Verified Customer Verified Customer

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Great service , efficient , theyget you in on time and very quick to get you out very quick to get you out More

by jim7480 Verified Customer Verified Customer

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I am redoing this survey again. It took 10 mins to check me in after I had talked to the scheduling person the day before. Then I was questioned about the tires I bought at Costco. It took 10 mins to check me in after I had talked to the scheduling person the day before. Then I was questioned about the tires I bought at Costco. It sounded like they were not going to rotate them. Then when I went to pay for the service I was told about suggested repairs. The first was a leak on the timing cover. HELLO …. I had to ask about the warranty and then she didn’t know. She asked the guy next to her who said yes, then told me she would need to ask her boss. Who said yes. This should have been known or researched prior before talking to me. Why was it my job to even bring this up, this is a $4,000.00 repair. If anything that high of a cost needs to be done and come out of my pocket it will be at a dealership that is not in Milwaukee because of taxes. More

by cassecoeur Verified Customer Verified Customer

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Great customer service highly recommend they where out of soda but that's not what I came there for....2 thumbs up soda but that's not what I came there for....2 thumbs up More

by NITABPO Verified Customer Verified Customer

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Came in to get a dash cam install, even confirm with parts department for fitment when they open up told me it doesn’t fit my car. Waste of my time! parts department for fitment when they open up told me it doesn’t fit my car. Waste of my time! More

by ttyaaj Verified Customer Verified Customer

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