Liz Hernandez | Page 3

Chantelle easily delivers splendid CS. After 3 Grand Cherokees, 1 Compass, nothing from Arrigo management. Tisk, tisk... After 3 Grand Cherokees, 1 Compass, nothing from Arrigo management. Tisk, tisk... More

by BILSAN0 Verified Customer Verified Customer

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It was great, Rudy is a very good adviser, I appreciate his attention and service. his attention and service. More

by Rafaelfreytes Verified Customer Verified Customer

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I brought my car to this dealership because my car was leaking fluid. The car was brought to the dealership the Friday before thanksgiving. The advisor that was assigned to me said my car would be looked leaking fluid. The car was brought to the dealership the Friday before thanksgiving. The advisor that was assigned to me said my car would be looked at in 5-7 days. So I had to pay for rental, the dealership did not offer one. During this time my advisor did not communicate with me about updates. So I reached out to him for an update but he could not provide one. I then called to complain to a manager and she stated it takes at least two weeks for the car to be diagnosed. So I had to extend my rental even longer. During this process I had to keep reaching out to the advisor Miguel multiple times because he was not providing any updates. Once the mechanic diagnosed my car he said the issue was a coolant leak, the part was not at the dealer and needed to be ordered. The advisor could not give me a definitive answer on when the part would be in and the car to be completed. So I had to extend my rental again. Once the part came in, while repairing the hose the mechanic broke another hose. That part and labor was charged to me. After this was completed I went to pick up my car. Once I was in the car I noticed my tire pressure was low, usually the dealership puts air in the tires and they failed to do so this time. I also noticed my check engine light was on, my ac did not turn on and the mileage on the dashboard was flickering. These were not an issues before dropping off my car to Arrigo. I contacted Miguel, he seem to not have a sense of urgency for me because he continued to state that a mechanic may not be able to look at the car that day. I still showed up to the dealership around 12-1pm. Another advisor, I believe his name was Anthony, he started the ticket to get a mechanic to look at my car because Miguel was at lunch along with the manager Nick that he informed about my issues. I sat at the dealership until closing time before other associates came to ask me what I was waiting for. They then took me to Miguel who told me the diagnosis of my car again. And he let me know that they do not have the part again and it has to be ordered. I told him that my car did not have those issues before I brought it to Arrigo. He said that he would speak to management and let me know what they said, he never gave me an update on that. So I called Arrigo and was connected to the service director, I informed her of my issues. She ensured me that she will look into it and give me a call back. She has not done so as well. Arrigo has been giving me the run around due to lack of urgency and lack of communication. I even let my advisor know that after the coolant was fixed, that my coolant temperature is high. I received no communication back from that issue. At this point I am frustrated because my car is still not fixed. Arrigo should be held liable for the issues going on with my car now. They should fix the issues and provide a rental free of charge until my car is back running. More

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Managers and sellers lie just so we buy from them and they don't keep their promise of maintenance. Never again… they don't keep their promise of maintenance. Never again… More

by sergio Verified Customer Verified Customer

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Servicecarea is clean and comfortable. Service advisor was fiendly and knowledgeable and they got me in and out as usual Service advisor was fiendly and knowledgeable and they got me in and out as usual More

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I have no complaints I’m always happy with the service is amazing they take good care of the vehicle and the service is good. amazing they take good care of the vehicle and the service is good. More

by michellenogue3 Verified Customer Verified Customer

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This Dealership is the best! And the salesman Nigel is awesome. He stayed late twice to sell us two cars! And the salesman Nigel is awesome. He stayed late twice to sell us two cars! More

by dallasrobbins007 Verified Customer Verified Customer

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Excelente servicio y atencion. Por parte de Jayme y la chica de financiamiento.Agradecido de ambos.Gracias muy profesionales y no descansaron hasta encontrar la solucion a mi caso. Por parte de Jayme y la chica de financiamiento.Agradecido de ambos.Gracias muy profesionales y no descansaron hasta encontrar la solucion a mi caso. More

by palomo82elrey Verified Customer Verified Customer

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Sales person was fine, but after that, no one else made me, my time nor my money seem important. me, my time nor my money seem important. More

by jbake1969 Verified Customer Verified Customer

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Start to finish was awesome ,the salesman john was awesome as was the insurance girl and the finance man was amazing. Had a horrible experience at another dodge dealer ,but everyone at sawgrass made awesome as was the insurance girl and the finance man was amazing. Had a horrible experience at another dodge dealer ,but everyone at sawgrass made it a pleasure including the sales manager... More

by roylag2005 Verified Customer Verified Customer

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