Liz Hernandez

They will rush you and lie to you just to make a sale. I purchased a truck bed liner as part of the sale. I was expecting a Mopar part but got some cheap made in china brand bed liner. They told me the ca I purchased a truck bed liner as part of the sale. I was expecting a Mopar part but got some cheap made in china brand bed liner. They told me the car I had was equips with the hurricane engine, but it actually had the Pentastar. I would never recommend buying anything from these dirtbags. More

by patrick@hmgelectrical.com Verified Customer Verified Customer

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Nice service---- Good People. Thanks a lot Fast Quick Clean Profesional Good Coffee Washington room good Thanks a lot Fast Quick Clean Profesional Good Coffee Washington room good More

by alexdelrisco Verified Customer Verified Customer

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Great service fast customer service and kept me updated on my service. Service advisor Bob was great on my service. Service advisor Bob was great More

by servicepayables Verified Customer Verified Customer

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Last time I visited the dealer I had an excellent experience. The service was quick and very good. Thank you! experience. The service was quick and very good. Thank you! More

by DKMP Verified Customer Verified Customer

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Frendly and threre was no pressure answer all my questions show me around let me look at all the inventory that I was interested in questions show me around let me look at all the inventory that I was interested in More

by JOSE.CABANA Verified Customer Verified Customer

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Very friendly and helpful. The whole process was quick and easy. I did not feel pressured to purchase a vehicle. The whole process was quick and easy. I did not feel pressured to purchase a vehicle. More

by BENJAMINSULLIVAN29 Verified Customer Verified Customer

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Came in looking for affordable monthly payments with low down payment. Nigel was on point when it came to showing me cars that would fit my needs and we came to an agreement with numbers really quick. Later down payment. Nigel was on point when it came to showing me cars that would fit my needs and we came to an agreement with numbers really quick. Later in the process Ozzy was straightforward and very clear with everything. Super honest people and overall a great experience and will definitely be getting our third vehicle from them. More

by Danielmadrinan Verified Customer Verified Customer

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Chantelle easily delivers splendid CS. After 3 Grand Cherokees, 1 Compass, nothing from Arrigo management. Tisk, tisk... After 3 Grand Cherokees, 1 Compass, nothing from Arrigo management. Tisk, tisk... More

by BILSAN0 Verified Customer Verified Customer

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It was great, Rudy is a very good adviser, I appreciate his attention and service. his attention and service. More

by Rafaelfreytes Verified Customer Verified Customer

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I brought my car to this dealership because my car was leaking fluid. The car was brought to the dealership the Friday before thanksgiving. The advisor that was assigned to me said my car would be looked leaking fluid. The car was brought to the dealership the Friday before thanksgiving. The advisor that was assigned to me said my car would be looked at in 5-7 days. So I had to pay for rental, the dealership did not offer one. During this time my advisor did not communicate with me about updates. So I reached out to him for an update but he could not provide one. I then called to complain to a manager and she stated it takes at least two weeks for the car to be diagnosed. So I had to extend my rental even longer. During this process I had to keep reaching out to the advisor Miguel multiple times because he was not providing any updates. Once the mechanic diagnosed my car he said the issue was a coolant leak, the part was not at the dealer and needed to be ordered. The advisor could not give me a definitive answer on when the part would be in and the car to be completed. So I had to extend my rental again. Once the part came in, while repairing the hose the mechanic broke another hose. That part and labor was charged to me. After this was completed I went to pick up my car. Once I was in the car I noticed my tire pressure was low, usually the dealership puts air in the tires and they failed to do so this time. I also noticed my check engine light was on, my ac did not turn on and the mileage on the dashboard was flickering. These were not an issues before dropping off my car to Arrigo. I contacted Miguel, he seem to not have a sense of urgency for me because he continued to state that a mechanic may not be able to look at the car that day. I still showed up to the dealership around 12-1pm. Another advisor, I believe his name was Anthony, he started the ticket to get a mechanic to look at my car because Miguel was at lunch along with the manager Nick that he informed about my issues. I sat at the dealership until closing time before other associates came to ask me what I was waiting for. They then took me to Miguel who told me the diagnosis of my car again. And he let me know that they do not have the part again and it has to be ordered. I told him that my car did not have those issues before I brought it to Arrigo. He said that he would speak to management and let me know what they said, he never gave me an update on that. So I called Arrigo and was connected to the service director, I informed her of my issues. She ensured me that she will look into it and give me a call back. She has not done so as well. Arrigo has been giving me the run around due to lack of urgency and lack of communication. I even let my advisor know that after the coolant was fixed, that my coolant temperature is high. I received no communication back from that issue. At this point I am frustrated because my car is still not fixed. Arrigo should be held liable for the issues going on with my car now. They should fix the issues and provide a rental free of charge until my car is back running. More

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