Lee Velazquez at Big Star Cadillac is the best!
He’s super helpful, always goes the extra mile, and makes everything so easy. Whether I need advice, help with a car, or just have questions, Lee is
He’s super helpful, always goes the extra mile, and makes everything so easy. Whether I need advice, help with a car, or just have questions, Lee is always there to take care of it. He’s honest, friendly, and really knows his stuff. If you’re looking for great service, go see Lee—you won’t be disappointed!
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by maliksamran
Verified Customer
Verified Customer
Service Price Transparency
Lee made the entire experience smooth Lee kept me
informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac.
informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac.
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by toni1958long
Other Employees Tagged:
Lee Velazquez
Feb 10, 2025 -
Big Star Cadillac responded
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
Good customer service, Lee provided a exelent service and
had all the answers, definitely coming back.
had all the answers, definitely coming back.
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by Juanpayalasanchez
Verified Customer
Verified Customer
Service Price Transparency
Feb 10, 2025 -
Big Star Cadillac responded
Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.
Pleasant staff who provided support and a timeline for
the cars inspection which was completed on time, clean waiting area & restrooms
the cars inspection which was completed on time, clean waiting area & restrooms
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by Szr2013
Verified Customer
Verified Customer
Service Price Transparency
Feb 07, 2025 -
Big Star Cadillac responded
Thank you for your review and your business. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com
I Received Outstanding Customer Service from Lee.
He made my service visit very easy for me. I am truly a Satisfied customer at Star Cadillac. The staff is very courteous and prompt. I highly recom
He made my service visit very easy for me. I am truly a Satisfied customer at Star Cadillac. The staff is very courteous and prompt. I highly recommend this dealership when searching for a vehicle to purchase.
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by NTONY9679
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Big Star Cadillac responded
We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.
The employees in the service department tend to go the
extra mile to take care of the customers.
extra mile to take care of the customers.
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by Lgoudeau61
Verified Customer
Verified Customer
Service Price Transparency
Feb 03, 2025 -
Big Star Cadillac responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.
Gary was great, would recommend him to anyone.
He made everything easy and has been helpful after the purchase as well.
He made everything easy and has been helpful after the purchase as well.
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by jenkahla
Verified Customer
Verified Customer
Jan 31, 2025 -
Big Star Cadillac responded
Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com
Always ready to help.
Treats me like a long time customer, even though I am a first time Cadillac owner.
Very responsive.
Treats me like a long time customer, even though I am a first time Cadillac owner.
Very responsive.
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by rgrhouston
Verified Customer
Verified Customer
Service Price Transparency
Jan 30, 2025 -
Big Star Cadillac responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. Welcome to the Big Star Cadillac Family!
Great service!
Fast and helpful, very professional. Definitely recommending to my friends and family, and returning.
Fast and helpful, very professional. Definitely recommending to my friends and family, and returning.
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by GGOMEZ43
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2025 -
Big Star Cadillac responded
We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!
Lee was very informative about the services being
provided and service very fast. The transportation to and from work was very appreciated.
provided and service very fast. The transportation to and from work was very appreciated.
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by jrwilson0
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2025 -
Big Star Cadillac responded
Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.