Lee Velazquez

I come here only to take care of my new car, always have the best service! the best service! More

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Lee is always so helpful and gets everything taken care of in a timely manner. My only complaint is the lack of loaner vehicles but I know lee can't control that! of in a timely manner. My only complaint is the lack of loaner vehicles but I know lee can't control that! More

by mandij16 Verified Customer Verified Customer

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Let start off by saying Lee was and is always great. Communicates very well through the service process and always has good attitude. My complaint about the service is that when I ask for something to b Communicates very well through the service process and always has good attitude. My complaint about the service is that when I ask for something to be checked. And bring it in for service and 4 days later I get my car back. With 1 problem fixed but the other seemingly not even checked on. Really don’t want to have my car back in service for something that should’ve been taken care of before picking it back up. More

by adamsorola Verified Customer Verified Customer

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Lee is awesome he’s always very helpful and attentive to my concerns and questions my concerns and questions More

by ANA0114 Verified Customer Verified Customer

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Car was in there a little too long but overall excellent And I'm missing a sensor button on backside And I'm missing a sensor button on backside More

by Tsctyer Verified Customer Verified Customer

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Lee was so accommodating and wonderful! Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. Kept me posted on the progress of my car and made sure the pick up and drop off process was smooth. More

by jessicarobles Verified Customer Verified Customer

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Lee Velazquez made the difference for us. He cares, he listens and does what he says he will do. He also has great technicians working with him who finally fixed the issues we have been havin He cares, he listens and does what he says he will do. He also has great technicians working with him who finally fixed the issues we have been having for a long time. Thank you for the wonderful service Lee and to all the guys who repaired our Escalade! More

by champagnetc Verified Customer Verified Customer

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I had an outstanding experience with the Big Star Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to cle Cadillac Service Department. From the moment I arrived, the team was professional, welcoming, and incredibly knowledgeable. They took the time to clearly explain what my vehicle needed, provided accurate timelines, and kept me updated throughout the entire process. The quality of work was top‑notch—my car feels brand new again. The service advisors were honest and attentive, and the technicians clearly take pride in what they do. It’s rare to find a dealership that combines great customer service with true expertise, but Big Star Cadillac delivers on both. I highly recommend their service department to anyone looking for reliable, efficient, and high‑quality care for their Cadillac. I’ll definitely be returning for all my future service needs! More

by Jonathan Barron Verified Customer Verified Customer

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Big Star Cadillac Service team delivered an A+ experience with outstanding customer service, clear communication, and a smooth, stress-free process from start to finish. with outstanding customer service, clear communication, and a smooth, stress-free process from start to finish. More

by Matallana1975 Verified Customer Verified Customer

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Excellent service and great work. Would definitely recommend to anyone looking for an upgrade! Fantastic Would definitely recommend to anyone looking for an upgrade! Fantastic More

by murphy_james Verified Customer Verified Customer

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