Lee Velazquez
Lee Velazquez at Big Star Cadillac

Lee Velazquez

Service Consultant

Big Star Cadillac

18100 Gulf Freeway, Building B
Friendswood, TX 77546

4.9
92 Reviews
4.9

92 Reviews

Write a Review

92 Reviews of Lee Velazquez

February 23, 2025

Dealership Rating
Employee Rating

Lee Velazquez at Big Star Cadillac is the best! He’s super helpful, always goes the extra mile, and makes everything so easy. Whether I need advice, help with a car, or just have questions, Lee is More

by maliksamran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Purvis

February 10, 2025

Dealership Rating
Employee Rating

Lee made the entire experience smooth Lee kept me informed. He was extremely pleasant. Customer service skills are the best I've experienced at Cadillac. More

by toni1958long
Recommend Dealer
Yes

Other Employees Tagged: Lee Velazquez

Feb 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

February 09, 2025

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Employee Rating

Good customer service, Lee provided a exelent service and had all the answers, definitely coming back. More

by Juanpayalasanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 10, 2025

Big Star Cadillac responded

Thank you for your business and your review! All of us at Big Star are truly humbled by your kind words.

February 06, 2025

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Employee Rating

Pleasant staff who provided support and a timeline for the cars inspection which was completed on time, clean waiting area & restrooms More

by Szr2013
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bobby Miller

Feb 07, 2025

Big Star Cadillac responded

Thank you for your review and your business. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Vennie Trevino, Service Director, vtrevinojr@bigstarcadillac.com

February 03, 2025

Dealership Rating
Employee Rating

I Received Outstanding Customer Service from Lee. He made my service visit very easy for me. I am truly a Satisfied customer at Star Cadillac. The staff is very courteous and prompt. I highly recom More

by NTONY9679
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Big Star Cadillac responded

We're thrilled to hear you enjoyed your experience with us! Your 5-star rating means a lot to the Big Star Team. We look forward to serving you again soon.

February 01, 2025

Dealership Rating
Employee Rating

The employees in the service department tend to go the extra mile to take care of the customers. More

by Lgoudeau61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ainsley Roark

Feb 03, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

January 31, 2025

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Employee Rating

Gary was great, would recommend him to anyone. He made everything easy and has been helpful after the purchase as well. More

by jenkahla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Gary Yannibelli, Joel Olivares

Jan 31, 2025

Big Star Cadillac responded

Thank you for your review. We are sorry to hear that you feel that you received anything less than a 100% satisfactory experience. Please reach out to me directly to schedule a convenient time to discuss your concerns. Mike Pierce, General Manager, mpierce@bigstarcadillac.com

January 30, 2025

Dealership Rating
Employee Rating

Always ready to help. Treats me like a long time customer, even though I am a first time Cadillac owner. Very responsive. More

by rgrhouston
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. Welcome to the Big Star Cadillac Family!

January 27, 2025

Dealership Rating
Employee Rating

Great service! Fast and helpful, very professional. Definitely recommending to my friends and family, and returning. More

by GGOMEZ43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2025

Big Star Cadillac responded

We are delighted that our team provided you with such a positive experience! Whenever you need assistance or just have a question, please give us a call. We're always happy to help!

January 23, 2025

Dealership Rating
Employee Rating

Lee was very informative about the services being provided and service very fast. The transportation to and from work was very appreciated. More

by jrwilson0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2025

Big Star Cadillac responded

Thank you so much for your kind words and 5-star rating. We truly appreciate you taking the time to share your positive experience. We strive to provide excellent service, and your feedback is invaluable.

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