Lazaro Del Sol

Let me start by saying that we have all had bad experiences in the past with purchasing a new or used car. I’ve had my share of dealing with aggressive and dishonest sales reps. Well let me tell experiences in the past with purchasing a new or used car. I’ve had my share of dealing with aggressive and dishonest sales reps. Well let me tell you, I had no issues with two car purchases at City VW. Our sales rep Laura Torres was outstanding. She is such a sweetheart and a down to earth individual. She is by far one of the kindest individuals I have ever met. The entire staff was great. Laura, Clemente, Edgar and Lazaro were easy to speak to. They made our buying experience a positive one. So if you’re looking to buy a new or used VW I highly recommend City VW. More

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Juan was very informative about the Atlas and answered all our questions. It was worth the nearly hour drive here. We’re looking forward to many years with our new Atlas all our questions. It was worth the nearly hour drive here. We’re looking forward to many years with our new Atlas More

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Best car buying experience ever! Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appoi Prior to our visit at City, we experienced a terrible experience at another dealership, and were hesitant to try again. When we arrived for our appointment, we were immediately greeted and introduced to Lazaro who I spoke with on the phone. He introduced us to Laura, and upon meeting her, I instantly felt at ease. She asked me questions about what I was looking for and what I liked about the car, I wasn’t really sure of the features, but liked the body style and trim package. I noticed there was a sign on the window of the car with my name on it welcoming me, that was a nice touch. Laura took the time to explain all the features of the car, show me how they work, and even set my phone up to show me the Apple car play. Along the way, she asked if there was anything that I disliked. She was honest about the car being sold as is, stating that they put the cars out in the sun so that you can see it as it will look in your driveway. She offered us the CarFax and encouraged us to review it. The purchase of the car went smoothly at the dealership, the only snag was with my bank needing a bill of sale in order to provide a check. Edgar happily prepared one for us, and went out of his way to take care of us graciously thanking us for choosing their dealership and making the hour and a half drive. When I came to pick up the car, Laura greeted me with a hug and the same kindness she had when I first met her. She was genuinely excited for me, and sent me home with a little VW swag bag. I will 100% recommend Laura and this dealership to everyone I know, and will gladly make the hour and a half trip for oil changes & routine maintenance! Thank you Lazaro, Laura & Edgar for your kindness and welcoming us to the City family! More

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My family has car history with this specific dealership. Their service is always at 100%. I Recently got a 2025 Jetta and I feel extremely happy with the way things worked out, I left well-informed and felt Their service is always at 100%. I Recently got a 2025 Jetta and I feel extremely happy with the way things worked out, I left well-informed and felt secure with my car purchase. More

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Andy was great and attentive. She has a great personality and easy to work with. The whole crew was amazing. It was a pleasure to do business at this location She has a great personality and easy to work with. The whole crew was amazing. It was a pleasure to do business at this location More

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I had a great experience it was easy in and out. I would definitely recommend for the great service I would definitely recommend for the great service More

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Everyone here at VW chicago has been a pleasure to work with. Came with cash, and most people get annoyed, they counted and re counted with a smile. Eddie was amazing to work with as well, got me to the pr with. Came with cash, and most people get annoyed, they counted and re counted with a smile. Eddie was amazing to work with as well, got me to the price I needed and made sure I was happy. Couldnt have imagined a better experience. More

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Nice and clean facility with a lot of vehicles on site to view and test drive. view and test drive. More

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Coming into the dealer everyone was very welcoming and polite. Great customer service. Definitely would recommend coming here polite. Great customer service. Definitely would recommend coming here More

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The dealership was great! It was an amazing experience and everyone was super friendly. Mark was great and helped make a stressful process easy. They even have a snack area wi It was an amazing experience and everyone was super friendly. Mark was great and helped make a stressful process easy. They even have a snack area with coffee! 10/10 recommend More

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