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Lauren Fusaro
Lauren Fusaro at DCH Wappingers Falls Toyota

Lauren Fusaro

Service Advisor

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
85 Reviews
4.8

85 Reviews

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85 Reviews of Lauren Fusaro

June 07, 2025

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Employee Rating

Great followup and support on ordered parts and installation using service plan Prompt service and easy to work with More

by dskoogs
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Recommend Dealer
Yes
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Jun 07, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad our team provided prompt service and thorough follow-up on your ordered parts and installation through your service plan. It’s our pleasure to make the process easy and convenient for you. We appreciate your trust and look forward to assisting you again!

June 06, 2025

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Well, they have really nice people they’re working they get the car in time they fix it. They update me for everything and let me know really quick as soon as they finished so I can go pick up the car. Tha More

by Antonjo_vuktilaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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Jun 06, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're so glad to hear that our team kept you informed and had your car ready on time. Providing quick updates and great service is what we strive for. We truly appreciate your feedback and look forward to seeing you again!

June 03, 2025

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Service work is good. Parts prices are high. One service technician recommended an air intake cleaning that was unnecessary. More

by Jonesbshopper
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Workmanship
Service Time
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Recommend Dealer
Yes
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Jun 03, 2025

DCH Wappingers Falls Toyota responded

Thank you for your feedback. We're glad to hear the service work met your expectations. We appreciate your comments and we regret falling short of your expectations. We're committed to addressing any concerns and If there's anything more you'd like to discuss, please feel free to reach out at (845) 288-0892 so we can promptly assist you.

June 02, 2025

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Always very professional and amazing staff the waiting room is so very clean and well kept. Love you guys More

by jcmcleanster
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Service Time
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Recommend Dealer
Yes
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Jun 02, 2025

DCH Wappingers Falls Toyota responded

Thank you so much for the kind words! We're thrilled to hear you had a great experience and appreciated our team's professionalism and the clean, comfortable waiting area. We love having you as part of our community and look forward to seeing you again! 💙

May 30, 2025

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Employee Rating

Lauren was amazing. Great customer service. No wonder why she sit in the front. She deserve a raise. More

by jackie.renee
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Workmanship
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Recommend Dealer
Yes
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May 30, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind words! We're thrilled to hear that Lauren provided such amazing service. She truly is a valuable part of our team, and we'll make sure your praise is shared with her.

May 28, 2025

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It's always impressive to know that Toyota goes beyond expectation and is also a pleasure to work with. More

by JP
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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May 29, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad to hear that your experience with Toyota exceeded expectations and was a pleasure. We truly appreciate your support.

May 22, 2025

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Very friendly and accommodating took care of my issue right away and I didn't even have an appointment very happy More

by impalass1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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May 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for the kind review! We're so glad we could take care of your issue promptly, even without an appointment. Your satisfaction means a lot to us and we’re happy to help anytime.

May 21, 2025

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Employee Rating

Joshua was great, my oil changed was done quickly and he made sure I was out way before the time I needed to leave by. Everyone is always very nice More

by JJP0722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Thomas Hackett, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera, Judy Deems

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May 22, 2025

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We're glad Joshua took such good care of you and got you out on time. We appreciate your kind words and look forward to seeing you again.

May 20, 2025

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I brought my car for a few items too complete and from the moment I drove in. I was treated with kindness and utmost appreciation for being there.. i would definitely return for servicing of my vehicle. More

by buzzonetti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems

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May 20, 2025

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're so glad you felt welcomed and appreciated from the moment you arrived. It's wonderful to hear that your service visit went smoothly, and we truly look forward to seeing you again for any future needs!

May 14, 2025

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Employee Rating

greedy dealership. service is usually good, hard to get appt at times .Unable to solve information system problems that have lingered since ownership. Answer Toyota More

by robert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler

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May 15, 2025

DCH Wappingers Falls Toyota responded

Robert, we sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

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