Keep up the good work Get great service with a smile.
Going above and beyond. Meeting all my expectations.
Going above and beyond. Meeting all my expectations.
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by fuseche70
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
May 18, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your kind words and support! We’re thrilled to hear our team provided great service and exceeded your expectations. We truly appreciate your feedback!
Professionalism and quality work with friendly service.
Thanks for doing what you do. I'm happy I purchased from DCH Toyota
Thanks for doing what you do. I'm happy I purchased from DCH Toyota
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by HERESMYLINE
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
May 15, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your kind words! We’re thrilled to hear you experienced professionalism, quality work, and friendly service. We truly appreciate your trust in DCH Toyota and are so happy to have you as part of our family!
It's the worst.
I was there last Friday and waited an hour and 20 minutes for an oil change. My appointment was at 3 PM, and I left the dealership at 4:25. They took
I was there last Friday and waited an hour and 20 minutes for an oil change. My appointment was at 3 PM, and I left the dealership at 4:25. They took my car out of the garage, and I thought they would have changed it by then because I said it was a long time and I had to leave. The lady went to get me the key. When I was at the light, I saw that they hadn't changed the oil yet, so I called, and this lady answered. When I complained, she told me I had left earlier, otherwise I should have apologized. Now tell me, wasn't that too long? That place is disgusting.
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by zhininmaria
Service Price Transparency
May 27, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your feedback. We sincerely apologize for the extended wait time and the inconvenience you experienced during your service visit. This is not the level of service we aim to provide. Please contact us at (845)-288-0982 so we can review your visit and work to make this right.
I like DCH Toyota because unlike most dealerships and
service departments I find DCH to be honest and helpful.
service departments I find DCH to be honest and helpful.
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by Tomschipsi
Verified Customer
Verified Customer
Service Price Transparency
May 08, 2026 -
DCH Wappingers Falls Toyota responded
Hi Tom, thank you for your thoughtful review! We truly appreciate your trust in DCH Toyota. Providing honest, helpful service is something we take great pride in, and we’re glad that stood out during your experience with us. We look forward to continuing to serve you in the future!
It was great.
Smooth. It was great. Lauren was very nice and helpful. She was great.
Smooth. It was great. Lauren was very nice and helpful. She was great.
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by TIMMERANTE15
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
May 06, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your feedback! We’re glad to hear everything went smoothly and that Lauren was so nice and helpful throughout your experience. We appreciate your support and look forward to assisting you again in the future.
Professional and very helpful explaining everything She
has a great energy and really tries to make the experience for th customers and easy and painless as possible
has a great energy and really tries to make the experience for th customers and easy and painless as possible
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by jcmcleanster
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
May 01, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your kind feedback! We’re so glad to hear she was professional, helpful, and took the time to clearly explain everything. It’s great to know her positive energy helped make your experience easy and stress-free. We truly appreciate your support and hope to see you again in the future!
Awesome dealership that is very customer oriented.
Their goal is to satisfy the customer. Speaking personally, they usually do.
Their goal is to satisfy the customer. Speaking personally, they usually do.
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by LEWISD3383
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
Apr 30, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your kind feedback! We’re glad to hear you’ve had consistently positive experiences with our team and that our customer-first approach stands out to you. We truly appreciate your support and look forward to continuing to serve you!
Lauren is always the best!
She's honest, she remembers us, and we appreciate how attentive she is to any concerns we might have. 10/10
She's honest, she remembers us, and we appreciate how attentive she is to any concerns we might have. 10/10
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by cassie.ambutter
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
Apr 27, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for the great review! We’re so glad to hear Lauren continues to provide honest, attentive service and makes you feel remembered and cared for. We truly appreciate your loyalty and support!
Lauren Fusaro is extremely unprofessional and needs
disciplinary action for her gross misconduct. She reached out to various customers and harassed them on facebook. Screenshots are available.
disciplinary action for her gross misconduct. She reached out to various customers and harassed them on facebook. Screenshots are available.
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by jellybellythehammy
Service Price Transparency
Apr 28, 2026 -
DCH Wappingers Falls Toyota responded
Dear jellybellythehammy,
My name is Lee Burns, and I am the General Manager at DCH Wappingers Falls Toyota. Thank you for bringing this matter to our attention. We take concerns like this very seriously.
We have attempted to contact you twice to address this situation and work toward a resolution but have not yet been able to connect. Please reach out to me directly at (845) 296-4268 at your earliest convenience so we can discuss this further.
I look forward to speaking with you soon.
I like the free inspection and the vet discount.
However I have had both good and bad experiences since my first Toyota, a Corona in 1971.
However I have had both good and bad experiences since my first Toyota, a Corona in 1971.
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by DENZORR
Verified Customer
Verified Customer
Other Employees Tagged:
Lauren Fusaro
Apr 21, 2026 -
DCH Wappingers Falls Toyota responded
Thank you for your honest feedback. We’re glad you appreciate the free inspection and veteran discount, and we truly value your long-time loyalty. We’re sorry your experiences have been mixed and will continue working to improve.
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