Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota

Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

Contact Me
4.8
889 Reviews

Dealership Experience

12 yrs, 7 mos

Languages Spoken

English English

4.8

889 Reviews

Write a Review

889 Reviews of Thomas Hackett

June 12, 2026

Dealership Rating
Employee Rating

Very professional way of service from beginning to end. I received all lists of service thru email. That was excellent way to show what kind of service performing. More

by SOONJOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jun 13, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're delighted to hear you appreciated the professional service from start to finish. Providing detailed service information by email is one way we strive to keep our customers informed and confident in the work being performed. We appreciate your feedback and look forward to serving you again!

June 11, 2026

Dealership Rating
Employee Rating

Transparent communication , clean, and efficient , My car was taken in immediately and was ready when promised. Everyone treated me well and my ca! More

by NRAMI55
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
Jun 11, 2026

DCH Wappingers Falls Toyota responded

Thanks for the great review! We're thrilled to hear you appreciated our transparent communication, clean facility, and efficient service. It's great to know your vehicle was taken in right away and ready as promised. We appreciate your trust and look forward to serving you again!

June 07, 2026

Dealership Rating
Employee Rating

Great experience. Easy. Quick. Salesman was very personable and informative. He always asked if I had any questions. More

by reidska
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
Jun 08, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're delighted to hear you had a great experience and that the process was easy and efficient. It's wonderful to know your salesperson was personable, informative, and made sure all of your questions were answered. We appreciate your support and look forward to serving you again in the future!

June 03, 2026

Dealership Rating
Employee Rating

Responsive to calls and then setting up uber rides was extremely helpful Prioritized and suggested services that were more important More

by SLIF1023
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
Jun 03, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind review! We're glad our team was responsive, helped coordinate transportation, and provided clear guidance on the services that were most important for your vehicle. We appreciate your trust and look forward to assisting you again in the future!

June 02, 2026

Dealership Rating
Employee Rating

I know I can trust this dealership with my cars and service is always quick and friendly More

by KRENNA
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
Jun 02, 2026

DCH Wappingers Falls Toyota responded

Thank you for your trust and loyalty! We're honored to be your choice for vehicle service and are glad to hear you've consistently received quick and friendly care. We appreciate your support and look forward to serving you again!

May 29, 2026

Dealership Rating
Employee Rating

I've been going to this dealership for about 25 years. They have kept me safe on the road. More

by mrnegative248
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera

Report | Print
May 30, 2026

DCH Wappingers Falls Toyota responded

Thank you for your loyalty over the past 25 years! We truly appreciate your continued trust in us and are honored to have helped keep you safe on the road all this time.

May 29, 2026

Dealership Rating
Employee Rating

My experience was very good. I like the video explaining my service. Thomas was very very kind and good at his job. More

by finnigan143
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

Report | Print
May 29, 2026

DCH Wappingers Falls Toyota responded

Thank you for your kind feedback. We’re glad to hear you had a very good experience and that you enjoyed the service video updates. It’s great to know Thomas provided kind and professional care throughout your visit. We truly appreciate your support and look forward to serving you again!

May 28, 2026

Dealership Rating
Employee Rating

Judy welcomed me as a first time customer and really sought to take care of me - understanding my service plan and ways she can enhance the value for me. She was fast, clear and exceptional. Best ser More

by DJRYAN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Mathew Rivera, Judy Deems

Report | Print
May 28, 2026

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We’re so glad Judy made such a positive first impression and took the time to ensure you received the best value and service possible. Providing clear, attentive, and exceptional care is what we strive for, and we’re thrilled to hear Judy delivered exactly that. We truly appreciate your kind words and look forward to welcoming you back again soon!

May 22, 2026

Dealership Rating
Employee Rating

The service department is always on time. Everyone is helpful and polite. The place is immaculate. More

by ANNHOFFMANKENDRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
May 23, 2026

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We’re so glad to hear our service department continues to provide timely, helpful, and polite service. We truly appreciate your kind words about our facility and look forward to serving you again!

May 21, 2026

Dealership Rating
Employee Rating

Did a great job . Give this guy a raise. Super car sales man! Fresh ride More

by Usadrains
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Goldberg, Karl Boye, Melissa Tyler, Dylan Abell, Kevin McCarthy, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

Report | Print
May 21, 2026

DCH Wappingers Falls Toyota responded

Thank you for the awesome review! We’re thrilled to hear you had such a great experience. We’ll be sure to pass along your kind words to the team. Enjoy your fresh ride, and thank you for choosing us!

1
2
...
89

Dealership Inventory (308 Vehicles)

used 2020 Toyota 4Runner car, priced at $34,990
2020 Toyota 4Runner
used
Super White exterior
Automatic
Four-wheel Drive
$34,990
View Details
used 2021 Ford Explorer car, priced at $17,992
2021 Ford Explorer
used
Oxford White exterior
Automatic
Four-wheel Drive
$17,992
View Details
used 2023 Toyota Camry car, priced at $28,990
2023 Toyota Camry
used
Celestial Silver Metallic exterior
Automatic
Front-wheel Drive
$28,990
View Details
used 2023 Toyota Sienna car, priced at $43,490
2023 Toyota Sienna
used
Sunset Bronze Mica exterior
Automatic
All-wheel Drive
$43,490
View Details
used 2023 Toyota Camry car, priced at $22,990
2023 Toyota Camry
used
Ice exterior
Automatic
Front-wheel Drive
$22,990
View Details
used 2024 Volkswagen Jetta car, priced at $17,991
2024 Volkswagen Jetta
used
Platinum Gray Metallic exterior
Automatic
Front-wheel Drive
$17,991
View Details
View All Inventory