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Thomas Hackett
Thomas Hackett at DCH Wappingers Falls Toyota
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Thomas Hackett

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
616 Reviews

Dealership Experience

10 yrs, 7 mos

Languages Spoken

English English

4.7

616 Reviews

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616 Reviews of Thomas Hackett

June 09, 2024

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Employee Rating

Very good service very fast very clean and neat and thank you for your business More

by JUANGUZMAN22320
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

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Jun 09, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear that you found our service fast, clean, and neat. We appreciate your business and look forward to serving you again in the future!

June 08, 2024

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Employee Rating

Still haven’t received a spare key to my newly purchased truck. When will I receive it? More

by CARROLL12256
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daryl Callahan, Dylan Abell, Andrew Bartko

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Jun 08, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. We're committed to addressing your concerns and eager to make things right. Please contact us at (845) 288-0892 so we can promptly assist you. Thank you for your understanding. We look forward to the opportunity to serve you better.

June 07, 2024

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My service visit was prompt, professional, and efficient. I was also given a video of my service inspection. Thank you for your services. More

by Neat
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Recommend Dealer
Yes
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Jun 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that your service visit was prompt, professional, and efficient. It's great to know you appreciated the video of your service inspection. If you need any further assistance, please don't hesitate to reach out. Thank you for choosing us!

May 26, 2024

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Was charged a lot more than what I was told online. Let with more issues than when came in More

by RICARDONMOGUEL092200
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Workmanship
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Recommend Dealer
No
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May 26, 2024

DCH Wappingers Falls Toyota responded

We sincerely apologize for any inconvenience during your recent visit. Customer satisfaction is our priority, and we regret falling short of your expectations. Please contact us at (845) 288-0892 if there's anything else we can assist you with.

May 21, 2024

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Employee Rating

Prompt Service with Extensive communication and Helpful Friendly Staff! On Time and Through with Everything More

by MACKEY75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Melissa Tyler, Jason Gasiunas, Mathew Rivera

Helpful
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May 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're delighted to hear that you received prompt service and found our communication extensive and our staff helpful and friendly. If you need any further assistance, don't hesitate to reach out. We're here to help! 😊🚗

May 20, 2024

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Presented Toyotas’ special offer in a manner that made such sense. Courteous attentive in his manner. A nice guy! More

by BARDINIRPH
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Workmanship
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Service Communication
Recommend Dealer
Yes
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May 20, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're glad to hear that the special offer was presented clearly and that you found the service courteous and attentive. It's great to know you had a positive experience with our team. We appreciate your feedback!

May 19, 2024

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Great service all around. Everyone is helpful and most of all welcoming.. the service is amazing. More

by Lisa
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Recommend Dealer
Yes
Helpful
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May 20, 2024

DCH Wappingers Falls Toyota responded

Thank you for your wonderful feedback! We're delighted to hear that you found our service helpful and welcoming. Providing amazing service is our priority, and we're glad we met your expectations. We look forward to serving you again!

May 17, 2024

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Tom was very knowledgeable and informative of the services that I needed and has very good customer service etiquette More

by ELANNA.KELLY11
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Workmanship
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Service Communication
Recommend Dealer
Yes
Helpful
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May 18, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words about Tom's service! We're delighted to hear that he provided you with knowledgeable and informative assistance while maintaining excellent customer service etiquette. If you have any further questions or need assistance in the future, feel free to reach out. We appreciate your feedback and your business!

May 10, 2024

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Everything was taken care of immediately with no inconvenience from the service to the rental More

by rizzo0719
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 10, 2024

DCH Wappingers Falls Toyota responded

We're delighted to hear that everything was taken care of promptly and without inconvenience, both with the service and the rental. Your satisfaction is our priority, and we're glad we could provide a seamless experience for you. If you ever need anything in the future, feel free to reach out. Thank you for choosing us!

May 08, 2024

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Employee Rating

Dealership is very professional and very reliable . It was a pleasure going there. So nice More

by BAVOSOJM365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
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May 08, 2024

DCH Wappingers Falls Toyota responded

We're thrilled to hear about your positive experience! Providing professionalism and reliability is our priority, and we're glad to have met your expectations. Thank you for choosing our dealership, and we look forward to serving you again in the future!

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