Lacie Hildebrand
Lacie Hildebrand at Koons White Marsh Chevrolet
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Lacie Hildebrand

Product Specialist

Koons White Marsh Chevrolet

10207 Philadelphia Road
White Marsh, MD 21162

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5.0
14 Reviews
5.0

14 Reviews

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14 Reviews of Lacie Hildebrand

December 25, 2024

Dealership Rating
Employee Rating

The sales people and those at the front make you feel welcome to be there and I believe I've never had one question that wasn't answered and when they were it was with sincerity and patience. I don't eve More

by mosche2
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Jason Strozier , Chris Silk (5 *****) and then some, same with Lacie

Dec 26, 2024

Koons White Marsh Chevrolet responded

Thank you for sharing your positive experience with us at Koons White Marsh Chevrolet! We're delighted to hear that our team made you feel welcome and provided sincere, patient service. We appreciate your kind words and look forward to serving you again in the future!

Dec 25, 2024

mosche2 responded

Lacie's the best! There was never any pressure coming from her. She was so accommodating and easy going. Never left a stone unturned and quite often she anticipated my needs- which is really rare nowadays. I believe that's just the way she is and it would have been expressed to all her customers. There were a lot of new features to the 2025 Trailblazer I purchased on Saturday December 21 compared to the Spark I bought here in 2020, and if it wasn't for her, I may not have discovered them until much later or after 'plowing' through a manual to just stumble over them! An example being, what happens if your key fob dies or stops working? I didn't ask the question, it wasn't even on my mind, but she told me anyway; it was the hidden key in the key fob itself and she told me how and where to use it. But this is the way she worked with me all afternoon! She met my nutritional needs by buying me two 15 g packs of Planter's peanuts. If I hadn't eaten them, I don't think I would have made it till the end- and they were BIG packs and I ate them both in less than an hour's time!!! We drove three vehicles, two of which we drove twice. Lacie encouraged me to! Now have YOU ever bought a car and had a salesman do THAT??!! She NEVER made me feel like she was wanting to do anything else than just be with me and make sure the car I chose was right for ME. That's all. She helped me understand why I felt one way about the way one car drove versus another. We actually discovered it together! It was just the best car buying experience I've ever had. Many thank you's to Lacie and Chris Silk. A shout out to Jason in just that he wanted to be as accommodating as he could. He knew what I needed better than I did myself. And when asked about employment at Koons, he enthusiastically told me about what I could do, what was or was not available at the moment and encouraged me to continue to check out the website as well. With these kinds of experiences, unless I chose something other than a chevy for a new vehicle, I will always come back to Koons Chevy White Marsh.

October 01, 2024

Dealership Rating
Employee Rating

Koons white Marsh Chevrolet is one of the best dealer. Lacie our sales person was excellent in customer service. Awesome lady More

by freddiesanch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 01, 2024

Koons White Marsh Chevrolet responded

Freddie, we're delighted to hear that Lacie provided excellent customer service at Koons White Marsh Chevrolet. Thanks for the great feedback!

August 08, 2024

Dealership Rating
Employee Rating

Great experience and answered all my questions. Very respectful of my time and invited me to test drive. More

by lawatson
Recommend Dealer
Yes
Sep 11, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear you had a great experience at Koons White Marsh Chevrolet! Thanks for sharing your positive feedback and we hope you enjoy the new ride.

June 25, 2024

Dealership Rating
Employee Rating

Koons is definitely a great dealership because of the polite and hard work its employees put forth great experience! More

by levi13015
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 26, 2024

Koons White Marsh Chevrolet responded

We're delighted to hear you had a great experience with our team at Koons White Marsh Chevrolet! Thanks for the positive feedback and support.

March 06, 2023

Dealership Rating
Employee Rating

This is my first time purchasing from Koons and all i have to say is, Lacie, Rich and Josh were all amazing. I will definitely return and will recommend them to anyone looking for a vehicle. More

by jpapania1729
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Richard DeMarco , Josh Rogers

Mar 06, 2023

Koons White Marsh Chevrolet responded

Thank you for the review! We are so glad to hear that you had such a successful purchase experience working with Lacie, Rich, Josh, and the Koons White Marsh Chevrolet team. Drive safely, and we hope to see you back again down the road!

September 14, 2021

Dealership Rating
Employee Rating

i was impressed with the professional way that the deal was done. the salesman was helpful and knowledgeable of every question we had. i would recommend the salesman and the dealership to everybody. More

by carlwinand
Customer Service
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Dan Hasselberger, Maria Taliano, Josh Chernault, Kelvin Dyson, Rodney McNeal , Frank Dellaterza, Sheri Rohal, deavon, jenna,

Sep 14, 2021

Koons White Marsh Chevrolet responded

Thank you for the great feedback! We are happy to hear that you enjoyed your buying experience working with the Koons White Marsh Chevrolet team. We appreciate your support and wish you the best in your new ride. Take care!

June 22, 2021

Dealership Rating
Employee Rating

Matt he wast nice.he fine what I need thanks More

by Franlopezc
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian Hastmann, Kelly Paris, Matt Soltis , Casey Adkins

Jun 22, 2021

Koons White Marsh Chevrolet responded

Thank you for the great review! We are thrilled to hear that you had such a successful experience working with Matt and the Koons White Marsh Chevrolet team. Drive safely, and we hope to see you again down the road!

November 21, 2019

Dealership Rating
Employee Rating

Great experience Can’t say enough! Friendly and helpful staff. Buddy was an amazing helpful salesman who answered all my questions.🤩 Financing was easy and pleasant w More

by thor
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Buddy Price

Nov 21, 2019

Koons White Marsh Chevrolet responded

Thank you for the 5 star review! Nothing makes us happier here at Koons White Marsh Chevrolet than hearing when our customers are satisfied! Buddy is definitely amazing, and we will be sure to let him know that you appreciated his help.

September 04, 2019

Dealership Rating
Employee Rating

Good and Not so good Rodney is good at his job but he needs to stay on top of the gents under him. 1 particular .Above all hes very nice and very good at what he does. Had More

by Shellyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris, Rodney McNeal , Keith S.

Sep 05, 2019

Koons White Marsh Chevrolet responded

Thank you very much for trusting us with your business. We appreciate your feedback and will review it with our team. I will certainly continue to work with you and hope to address any concerns that you have. Thank you again, Rodney McNeal, Sales Manager - 410-931-8600 x1103

June 27, 2019

Dealership Rating

Morgan Anderson is a Excellent sale person koons Chevrolet has a great! Staff they make sure they help you get into something nice I would tell everyone my experiences here was excellent More

by Angelface
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kelly Paris, Morgan Anderson

Jun 28, 2019

Koons White Marsh Chevrolet responded

I love hearing that our staff is friendly supportive, thank you for taking the time to share in your review! See you next time at Koons White Marsh Chevrolet!

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