Denny Norris

The service was great and the purchasing experience was made to be very easy and smooth. made to be very easy and smooth. More

by tw574 Verified Customer Verified Customer

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Fantastic. Truly helped make the deal a reality. If he had not done all the things he promised we definitely would not have completed the deal on this car. W Truly helped make the deal a reality. If he had not done all the things he promised we definitely would not have completed the deal on this car. Way to go! Communication was fantastic and totally understood our needs as an active family. More

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They are very courteous and prompt with whatever they say they’ll do. I appreciate having them Miss Lacie is awesome in every way. Great personality they’ll do. I appreciate having them Miss Lacie is awesome in every way. Great personality More

by dog68 Verified Customer Verified Customer

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Wonderful! Our experience with purchasing a used vehicle was flawless and easy. We worked with Matt and Denny and both employees treated us with a genuine resp Our experience with purchasing a used vehicle was flawless and easy. We worked with Matt and Denny and both employees treated us with a genuine respect. Matt, our salesperson, explained the feature on the automobile and answered any and every question we had. There was a scratch on the car that we requested to be fixed and the manager was more than accommodating to our request. The following workday, true to the managers word that someone would contact us to schedule an appointment to have the scratch fixed, Denny contacted us and made the appointment. Denny followed up with us repeatedly and well the car was dropped off and issue fixed in one day. The day after, Denny followed up to make sure we were pleased. will recommend this dealership to others. More

by lam3and22 Verified Customer Verified Customer

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Denny's coordination in getting my issues corrected was great . My requested oil change was free, an unexpected perk of my purchase! great . My requested oil change was free, an unexpected perk of my purchase! More

by mikem11200 Verified Customer Verified Customer

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Koons! Tim and Denny! All were amazing! This was my fourth purchase and all were great but this was as smooth and the fastest yet efficient purchase! Thanks Tim and Denny! All were amazing! This was my fourth purchase and all were great but this was as smooth and the fastest yet efficient purchase! Thanks! More

by tjhass20 Verified Customer Verified Customer

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Denny did a good job getting my roof rails set up. Thanks for your Help Thanks for your Help More

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I was totally impressed with everybody. I met at the dealership. Sydney was very knowledgeable and professional. The whole team were a pleasure to deal with. I met at the dealership. Sydney was very knowledgeable and professional. The whole team were a pleasure to deal with. More

by MGlegalvideo Verified Customer Verified Customer

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I am absolutely beyond happy with the services I received on my visit last week. The staff and service department went above and beyond to assist me in getting my vehicle straight. The service department was on my visit last week. The staff and service department went above and beyond to assist me in getting my vehicle straight. The service department was very knowledgeable and was able to explain everything clear to me where I understood and had no questions unanswered. The help I received from multiple different people showed how the Koons staff definitely works together as one. A huge thank you for a GREAT experience. More

by Cadi23 Verified Customer Verified Customer

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David Letourneau and the entire service staff at Koons Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the Chevy in White Marsh are first class. The customer service experience is unmatched. From the moment you arrive, their communication throughout the entire process, you feel as if their entire team has your back. It's not always fun having to bring a car in for service...life disruption, work, kids, etc. David and the Koons staff get that and make sure they alleviate as much of that stress as possible from start to finish. I bought my car with this team and serviced it here. I will not go anywhere else given the respect and treatment they show their customers. David, thank you and the entire Koons team. More

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