Kyle Murphy

I cannot say enough wonderful things about this dealership and their team. This was my second BMW vehicle purchase, and while the first was not too bad - this was hands down the best experience I h dealership and their team. This was my second BMW vehicle purchase, and while the first was not too bad - this was hands down the best experience I have ever had. I submitted an online request for information on a certified X5 and had a response from Kyle within 10 minutes of the dealership opening the following morning (via my specified preferred method of contact thank goodness). We emailed back and forth all day working out a deal on the vehicle and right off the bat I was impressed - Kyle was exceptionally professional and kind, and the team was very generous during the negotiation process. By mid-morning the following day, we had a closed deal. I came to the dealership at our agreed-upon time, was met promptly by Kyle, given a bottle of water, and got right into looking over the vehicle. I was extremely pleased to see that the car was fully ready to go upon my arrival - washed, license plate installed, waiting for me to get right in. Never once did I feel rushed - Kyle spent so much time going over all of the vehicle's features and ensuring I was set up before I left. I also cannot say enough praise for Jayson, my finance manager. I can only imagine the work he put in with the banks to get me into my new car at a reasonable price and I truly cannot thank him enough. I've never fully enjoyed a conversation with a finance manager during a car purchase, but that changed on this day. We had a lot of good conversation, he answered all of my questions, and didn't push me into anything additional that I didn't want. The team here at BMW of West Chester made this the easiest, most stress-free car purchasing experience I have ever had in my life and I, again, cannot thank them enough. They have earned a life-long customer as long as I remain in the area and in a BMW vehicle. If you're in the market for a vehicle, you have to go see these two gentlemen - they will absolutely take perfect care of you and do everything they can on their side to get you into your new car. Whatever they're being paid - it's not enough. THANK YOU Kyle & Jayson! More

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Super easy to work with and very responsive. Able to manage my purchase remotely. Convenient services to complete the purchase. Able to manage my purchase remotely. Convenient services to complete the purchase. More

by clcdvm Verified Customer Verified Customer

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Everything was great Very happy customer service was excellent We will be back again soon excellent We will be back again soon More

by RODRODRIGUEZ12 Verified Customer Verified Customer

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Great experience. Kyle was totally professional and easy to work with. Service Department also great to work with. Repeat customer. Kyle was totally professional and easy to work with. Service Department also great to work with. Repeat customer. More

by alivadas Verified Customer Verified Customer

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Great service by Ralph Nofsinger. Very helpful and fair! I would recommend to anyone interested. Very helpful and fair! I would recommend to anyone interested. More

by mpjonesey Verified Customer Verified Customer

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"I recently purchased a vehicle from BMW of West Chester and the experience was seamless from start to finish. The team is professional, transparent, and truly understands the meaning of premium customer se and the experience was seamless from start to finish. The team is professional, transparent, and truly understands the meaning of premium customer service. I highly recommend this location to anyone looking for a stress-free car buying process." More

by randyjmiller02 Verified Customer Verified Customer

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Easy transaction. We ran the numbers over the phone. Car was ready to go upon arrival, I signed my forms and was on the road in an hour We ran the numbers over the phone. Car was ready to go upon arrival, I signed my forms and was on the road in an hour More

by rawj30 Verified Customer Verified Customer

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Kyle Murphy made my buying experience outstanding. Highly recommend! I would recommend West Chester BWM to anyone. Highly recommend! I would recommend West Chester BWM to anyone. More

by jenniferadilks Verified Customer Verified Customer

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Kyle is a prompt person who helped me a lot in the sales process. He provided me with all the information I needed and was actively involved in the entire sales process. He is someone I recommend to anyone process. He provided me with all the information I needed and was actively involved in the entire sales process. He is someone I recommend to anyone looking to buy a BMW. More

by mirceanitu Verified Customer Verified Customer

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BMW of West Chester is a good dealership with plenty of inventory and friendly staff . Our service manager - Amy Hinkle - has provided excellent support and communication throughout our services and also inventory and friendly staff . Our service manager - Amy Hinkle - has provided excellent support and communication throughout our services and also ensured we received the correct charges and credits for warrantied parts and labor . More

by MCZIRAKY Verified Customer Verified Customer

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