Kyle Clos

Horrible experience even attempted to communicate all issues with the GM and never heard back. Contacted Ford executives instead. issues with the GM and never heard back. Contacted Ford executives instead. More

by elijahjortiz1 Verified Customer Verified Customer

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EXCELLENT DEAL! !!We had a deal pending at another dealer on a 26 Bronco Big Bend but it was not my wife's preferred color as this will be her vehicle daughter. I did !!We had a deal pending at another dealer on a 26 Bronco Big Bend but it was not my wife's preferred color as this will be her vehicle daughter. I did one more as I call fly by and found the color Desert Sand at Elder Ford. I worked with Jim Hensel in sales and after a few rounds of negotiating he along with the General Sales Mgr Kyle Clos got to the OTD needed and we closed. I then worked with Kale Bingham in finance who got us a low finance rate and also arranged remote signing since I was coming from 4 plus hrs one way to take delivery. I appreciated that Jim had the remaining few pages of paperwork that required a signature ready when I arrived as well as going over the features of the Bronco, I needed help with to get me back on the road home. He also sent a pic to my wife when we closed since it fell on her birthday which is priceless. We LOVE our Bronco daughter Dolly(LOVE & MISS YOU!!!) and yes we name our vehicles lol. We HIGHLY RECOMMEND you give this team a chance to beat your best deal as we will continue to give them an opportunity on our future auto needs as well as referring family/friends!!! More

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Great experience at Ford of Tampa! Leo was very helpful, professional, and made the whole process easy from start to finish. He answered all my questions and made sure everything went Leo was very helpful, professional, and made the whole process easy from start to finish. He answered all my questions and made sure everything went smoothly. I definitely recommend asking for Leo if you’re looking to service your vehicle! More

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Everyone was courteous to me and my wife that’s why we bought the car bought the car More

by sygma1@ Verified Customer Verified Customer

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Every moment of this purchase what absolutely gut wrenching. The dealership had so many opportunities to improve my experience and pushed me to the side every time. Considering I still spent almost 5 wrenching. The dealership had so many opportunities to improve my experience and pushed me to the side every time. Considering I still spent almost 5000 dollars out of pocket to get into a car I didn’t even want, you’d think they’d at LEAST try to be courteous and respectful. Both of the vehicles I got from them broke down within 48 hours of purchase. I sat for 8+ hours BOTH times I was there with no indication of progress on my deal, or progress on fixing the SECOND car I got from them. I will not EVER recommend this dealership to ANYONE. The amount of business Elder Ford could have received from a client like me, with such heavy roots in Tampa, just thrown to the side because they treated me like a problem instead of treating like I was spending a SUBSTANTIAL amount of money. ALSO, for my first purchase, there was a hidden fee of over 3000 dollars for a “maintenance package” that I was never informed about, and instead of taking credibility for the mistake an employee made, they just told me the guy who did my financing was fired. Absolutely disgusting shady financing techniques used by these people. When I asked questions about how my money was being spent, or why I was unable to get approved for certain vehicles, I was told “I don’t know” A CONCERNING AMOUNT OF TIMES. How do so many people handle so much money, yet still have no answers? I would ask to speak to a manager, a sales associate would come to me and hour later and explain the manager was busy. I spent an entire day at the dealership waiting to see a manager. I find it deplorable that these people are allowed to take your money, leave you out to dry, and never held accountable for their actions. Can’t even answer simple questions. Left a terrible taste in my mouth. Would rather die before returning to Elder Ford. More

by Johnathon Couch Verified Customer Verified Customer

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My vehicle-buying journey here began with a lot of friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped friction; however a business is defined not by the absence of problems, but by how its leadership responds when issues arise. The GSM, Kyle, stepped in and turned my experience around. He connected me with Justin (a knowledgeable, professional salesman), worked with me through a difficult situation, and helped reach a fair resolution. Moreover, he has stood by his word ever since. The service department was also supportive throughout the process, specifically my advisor, Jennifer P. She provided updates, connected me with the correct level of management, and kept me in a loaner until everything was sorted out. I now have a reliable vehicle titled in my name, which is a major accomplishment and provides much-needed stability for my family. As a woman purchasing my first vehicle after a major life transition, I especially value this level of integrity in the automotive industry. Because of Kyle and Jennifer, Elder Ford has earned my trust, and I’ll be returning for future servicing and trades. I recommend them for anyone in the market or in need of servicing. More

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Justin and Zaire were an absolute pleasure to work with. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very nice, explained things and treated me like family. The facility itself was clean, manager Kyle was super nice and they all greeted with smiles. Very professional. Elder Ford has now gotten my business for any new purchases and I will definately recommend them to others! It was hassle free, smooth going and was all in all quick proces and easy. Thank you to Zaire and Justin for being so kind, smiling, laughing and making the whole process of buying a vehicle a pleasure. You two really deserve an award! More

by DMOWEN7573 Verified Customer Verified Customer

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I keep going back to Elder Ford because they always take care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . care of my vehicle service and is always done right the first time , ., And always there to help when in need of a vehicle . More

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Wonderful service, easy to deal with via email and phone. Great communication would buy here again Great communication would buy here again More

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Every experience I’ve had at Elder Ford of Tampa has been a quick and exceptional! a quick and exceptional! More

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