Johany Trespalacios

I had an absolute 5-star experience at Elder Ford, and I cannot recommend their service department enough. From the moment I arrived, the entire process was seamless, professional, and completely stress-fre cannot recommend their service department enough. From the moment I arrived, the entire process was seamless, professional, and completely stress-free. Johany went completely above and beyond to make sure my vehicle was meticulously taken care of and kept me informed every single step of the way. Her exceptional communication skills, transparency with pricing, and warm customer care made a massive impression on me. If you take your vehicle here, definitely ask for Johanni because her dedication and top-tier service are truly unmatched! I meant to give all fives, but I accidentally hit a 4. My apologies. More

by s.gilliam30 Verified Customer Verified Customer

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Awesome. No issues at all. From the service adviser to the rental department, everyone was super helpful and friendly. No issues at all. From the service adviser to the rental department, everyone was super helpful and friendly. More

by Ivans_braganza Verified Customer Verified Customer

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They are charging a very high price. Okay, the prices are very high, and they aren't affordable. Okay, the prices are very high, and they aren't affordable. More

by Julio Martinez Verified Customer Verified Customer

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Paid for something that was under factory warranty, my mistake since it's a Kia but I mentioned it was still in factory warranty and Johany didnt mention that couldn't be honored there and instead ran my mistake since it's a Kia but I mentioned it was still in factory warranty and Johany didnt mention that couldn't be honored there and instead ran my other warranty in which I paid an unnecessary $100 deductible. I also mentioned a sound that was like water moving in my glove compartment on engine start. That wasn't addressed and I got the car back dirtier than it came in. More

by Cameron.g882 Verified Customer Verified Customer

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Always professional; Always timely; explains the issue in layman terms; but most of all very accommodating. layman terms; but most of all very accommodating. More

by justdbl52 Verified Customer Verified Customer

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Elder Ford delivers a top-tier experience. Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle m Their professional sales team ensures a transparent, pressure-free purchase, while the excellent service department provides fast, reliable vehicle maintenance. Highly recommended for everyone! More

by s.gilliam30 Verified Customer Verified Customer

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Johany’s service has been nothing short of excellent over the years. He is the reason for me purchasing my vehicle at Elder Ford the years. He is the reason for me purchasing my vehicle at Elder Ford More

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Service with Johanny was great. Dealing with finance for warrenty was poor Warrenty finance poor Dealing with finance for warrenty was poor Warrenty finance poor More

by JSNICODEMUS Verified Customer Verified Customer

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Terrible phone system and communication returning phone messages more worried about upsell instead of fixing whats wrong with car messages more worried about upsell instead of fixing whats wrong with car More

by MNWALLNER Verified Customer Verified Customer

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They sold my son a used car. He spent all of his savings to pay for this car. Drove it 2 days and it has problems. We paid for the warranty to cover engine and transmission. When He spent all of his savings to pay for this car. Drove it 2 days and it has problems. We paid for the warranty to cover engine and transmission. When we took it in. They said it looks like it needs a new engine. 2 DAYS WE HAS THIS CAR!! I said ok the warranty covers the engine. They said but your warranty doesn’t take effect for 30 days!! We were not happy. But they did let us get another car for more money and a better warranty. More

by tricia969 Verified Customer Verified Customer

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