Geoffrey Patterson

This has been hands down the worst experience I have ever had at a car dealership. I had general maintenance on my Explorer at Elder Ford and dropped $1,000 in preventative suggestions. Two weeks later, the had at a car dealership. I had general maintenance on my Explorer at Elder Ford and dropped $1,000 in preventative suggestions. Two weeks later, the water pump went bad (built into the engine), and the repairs needed were almost $10,000. I asked the sales department to reach out while I searched for other cars. Grace reached out, and I was very candid about the car's condition. In text, I asked her to quote buying my car. I explicitly asked if there were two numbers—one if I bought from them and one if I just sold it to Elder. She replied in text that there was only one single number that was the same either way. Based on the number Grace gave me, my wife and I found a used Subaru at a dealership in Sarasota and used that figure to calculate our down payment. We drove directly to Elder to complete the sale we discussed. When Grace found out we purchased a vehicle elsewhere, she text me: "So you won't be purchasing a car from us then? Anyhow, I sell cars, so I guess my part is over..." When we arrived to sell the car, we were left waiting for 25 minutes. Ali Syed (Sales Manager) finally came out. He was immediately confrontational, stating they had the right not to buy my car and they wouldn't. We argued that we had texts from Grace, but he said it didn't matter. He raised his voice at my wife and me. When I demanded the General Manager, Ali claimed he wasn't in and refused to get someone else. After another 20 minutes, Geoff Patterson (New Vehicle Director) came out. He was calmer but defended Grace, claiming her text "Let's find you a new car" should have indicated they'd only buy my damaged car if I bought from them. Geoff said the used car director might buy it, promised to check and contact me no later than Monday, took my key fob, and said, "I will be in touch with you Monday." I never heard from him. Monday afternoon, I stopped by to get my tag. Geoff was conveniently "in a meeting" and couldn't speak to me. We found a junk removal service to buy the car. The following Monday, I needed the mileage for a duplicate title. Service didn't have my key; Geoff still had it but was off. It took 45 minutes standing in the lobby for them to track it down. I told them the junkers would pick it up Saturday morning. On Wednesday, I received a call from Jim Hensel (Virtual Product Specialist). He was immediately confrontational, yelling that the car was blocking another customer and threatening to have it towed immediately as an "abandoned vehicle" because the tag was missing. When I asked where it was being moved and who was paying, Jim yelled that he didn't know, cut me off as I offered to come move it, and hung up on me mid-sentence. I drove to Elder Ford immediately. I waited 20 minutes before Ali Syed came out to poorly placate me. Ali claimed Jim meant he would tow it in "3 to 4 days"—completely contradicting Jim's aggressive tone, which my coworker heard clearly over the phone. Jim Hensel never came out to face me. I moved my car out of the way, called a private tow company, and paid to move it to my house because I could no longer trust Elder Ford. Buyer Beware. • Grace is a liar. • Geoff Patterson is a liar. • Ali Syed is confrontational and unprofessional. • Jim Hensel is confrontational, unprofessional, and a coward. I will buy ANY OTHER brand vehicle before I step foot into Elder Ford again. More

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Overall good - used car manager did not make good on his promise of a particular interest rate. promise of a particular interest rate. More

by Delndc Verified Customer Verified Customer

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I contacted several Ford dealerships before reaching out to Elder Ford. After I submitted an inquiry through their website, Jim Hensel provided all the information I requested, and we finalized a deal the n to Elder Ford. After I submitted an inquiry through their website, Jim Hensel provided all the information I requested, and we finalized a deal the next morning. My experience with Elder Ford and Mr. Hensel could not have gone better. Christian in financing made finalizing the sale straightforward and fast—I was in at 9 and out the door with my truck before noon. More

by ronbublitz88 Verified Customer Verified Customer

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The overall experience was better than my previous times. Everyone was so welcoming and weren’t trying to scam us. The manager even took time to stop by and talk and laugh with us. Our salesperson Khaled was Everyone was so welcoming and weren’t trying to scam us. The manager even took time to stop by and talk and laugh with us. Our salesperson Khaled was amazing as well. We appreciate him for getting everything taken care of and out the door with urgency. Definitely recommend to other customers. More

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Finance guy was rude and wrong, $42. 5k was out the door price, I paid $5k, so the financing should have been on $37.5k, i see the finance is now on $45378 5k was out the door price, I paid $5k, so the financing should have been on $37.5k, i see the finance is now on $45378 More

by me.suraj.pandey Verified Customer Verified Customer

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Great service and great communication. I will continue to have my vehicles serviced here in the future. I will continue to have my vehicles serviced here in the future. More

by john@johnbast.com Verified Customer Verified Customer

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Great experience at Ford of Tampa! Leo was very helpful, professional, and made the whole process easy from start to finish. He answered all my questions and made sure everything went Leo was very helpful, professional, and made the whole process easy from start to finish. He answered all my questions and made sure everything went smoothly. I definitely recommend asking for Leo if you’re looking to service your vehicle! More

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Great dealership! Staff is always responsive and friendly. They have great pricing on new and used and go above and beyond to earn customers for life. Staff is always responsive and friendly. They have great pricing on new and used and go above and beyond to earn customers for life. More

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The initial sales experience was great. Unfortunately you can’t buy a car without dealing with the finance and insurance department which is where things went wrong for me. Fortunately I Unfortunately you can’t buy a car without dealing with the finance and insurance department which is where things went wrong for me. Fortunately I read all my paperwork and noticed they automatically added in the cost of future maintenance to my deal at a cost of an additional $10k. It was like pulling teeth to get them to change the paperwork to reflect my agreed upon sales price only!! Be careful if buying from Elder. More

by racree828 Verified Customer Verified Customer

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It was what it was It was ok, I wouldn't run and tell anyone about it. anyone about it. More

by dameatrice.washington76 Verified Customer Verified Customer

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