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Krystal Gipson
Krystal Gipson at James Wood Motors, Inc - Buick Chevrolet GMC Hyundai
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Krystal Gipson

Service Advisor

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai

2111 US-287
Decatur, TX 76234

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4.7
149 Reviews

Dealership Experience

1 yr, 3 mos

Industry Experience

6 yrs, 7 mos

4.7

149 Reviews

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149 Reviews of Krystal Gipson

April 12, 2025

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Employee Rating

Always a great experience at James Wood. Our Family has been doing business with them - since 2011. They are our go to GM Dealership. Whether sales or service. Give them a chance and I a More

by back4duty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We truly appreciate your loyalty over the years and are thrilled to be your go-to GM dealership since 2011. We're committed to providing excellent service in both sales and service. We look forward to continuing to earn your business and helping your family for many more years to come! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

April 09, 2025

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Employee Rating

This is stupid if I have nothing else to say about it so just take this off and leave me alone More

by RLEAVELL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 12, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

We acknowledge this review and understand that it is not relevant to this page, nor does James Wood Chevrolet Buick GMC Decatur endorse any products, contacts or services mentioned. Thank you for your feedback. Sincerely, Amanda Williams | Internet Director - James Wood, Inc. | 940-627-7643 | amanda_williams@jameswood.com | JamesWoodDecatur.com

April 05, 2025

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Employee Rating

James Wood Motors service department is hands down the best out there!! Krystal Gipson is very knowledgeable and friendly! She is my go-to person for all my service needs!! They are fast and efficient! More

by TXKRIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 06, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with our service department at James Wood Chevrolet Buick GMC Decatur. Krystal is indeed a valuable member of our team, and it's great to know that she has become your go-to person for service needs. We appreciate your kind words and look forward to assisting you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

April 01, 2025

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Employee Rating

We only shop James Wood. Their sales, service and collision center teams in Denton & Decatur are the best. Five vehicles purchased. Looking forward to number six. More

by mmccoy276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Karen Pattison, Zach Rhine, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, Jennifer Westerlund, Matt Smith, Dason Howard

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Apr 02, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our sales, service, and collision center teams at James Wood Chevrolet Buick GMC Decatur. We truly appreciate your loyalty and look forward to assisting you with your sixth vehicle purchase! Don't hesitate to reach out to us when you're ready. Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 29, 2025

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Best place to have all your service needs taken care of, used this place years and will continue to do so! More

by PAULJ76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Rhine, Nick Huff, Paul Johnson, Shawn Hooe, Bryan Stanley, David Stokes, Dason Howard

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Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review, Paul! We appreciate your loyalty to James Wood Chevrolet Buick GMC Decatur and are thrilled to hear that you trust us for all your service needs. We look forward to serving you for many more years to come! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 28, 2025

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As always, James Woods delivers. Regardless of your buying a new vehicle or getting your vehicle serviced. More

by croger1998
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Miller, Matt Smith

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Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your kind words, Roger! I truly appreciate your support and are thrilled to hear that James Wood Chevrolet Buick GMC Decatur consistently meets your expectations, whether you're buying a new vehicle or getting service. I look forward to serving you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 28, 2025

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Very pleased but don't like 3 % charges on using our credit card. Good bye. More

by DAUPHINQUARTERHORSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 29, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback! I appreciate your satisfaction with James Wood Chevrolet Buick GMC Decatur. I understand your concerns regarding the credit card charge and will take your comments into consideration. If you have any further questions or need assistance, please feel free to reach out. I hope to serve you again in the future! Sincerely, Brandt Wicker General Sales Manager 940-627-2177 bwicker@jameswood.com

March 23, 2025

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Employee Rating

I am very happy with the service and friendly and informative visit with Starla Johnson! She was so very helpful! My service advisor (Krystal Gipson) was just great also. David Stokes diagnosed my tr More

by dwarner100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Starla Johnson, David Stokes

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Mar 24, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your wonderful review! We're thrilled to hear about your positive experience at James Wood Chevrolet Buick GMC Decatur, especially with Starla, Krystal, and David. It's great to know that they provided helpful and informative service, keeping you updated throughout the process. We appreciate your feedback and hope to assist you again in the future! Safe travels! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 16, 2025

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Employee Rating

Check out was rude when told points were being used for part of payment. First time using GM points and didn’t know how they worked or how to use them for service, could of been a little nicer with explain More

by ASHLEYNICHOLE_87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 19, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you for your feedback. I understand your experience during the checkout process at James Wood Chevrolet Buick GMC Decatur wasn't as smooth as it should have been, especially when using your GM points for the first time. We appreciate your input and strive to provide a better experience for all our customers. Please feel free to reach out to me directly to discuss this further or if you need assistance with your GM points in the future. We value your business and hope to serve you better next time. Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

March 09, 2025

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Employee Rating

Krystal is the best service writer ever. If ya need anything for your vehicle maintenance at James Woods in Decatur call Krystal! More

by JHOLIFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 11, 2025

James Wood Motors, Inc - Buick Chevrolet GMC Hyundai responded

Thank you so much for your great review! We're thrilled to hear that you had such a positive experience with Krystal at James Wood Chevrolet Buick GMC Decatur. She truly goes above and beyond for our customers. If you need any further assistance, please don't hesitate to reach out. We look forward to seeing you again soon! Paul Johnson - Service Manger - 940-627-7664 - pjohnson@jameswood.com

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