![Kristin Buffington at Jim Ellis Buick GMC Mall of GA](https://cdn-user.dealerrater.com/images/dealer/39361/employees/ce9bb2b829d0.jpg)
Kristin Buffington
Service BDC Director
Jim Ellis Buick GMC Mall of GA
3600 Buford Drive
Buford, GA 30519
98 Reviews
Write a ReviewDealership Experience
9 yrs, 11 mos
Industry Experience
9 yrs, 11 mos
98 Reviews of Kristin Buffington
May 25, 2024
Pick up the phone! !!! I called the Buford location to talk to service to see when my truck would be ready at 9am. The Peachtree location picked up, took a message. “Som !!! I called the Buford location to talk to service to see when my truck would be ready at 9am. The Peachtree location picked up, took a message. “Someone will call you right back” 11am, no call, so I call the Buford location again. The Marietta location picks up, takes a message and says”someone will call you right back”. 1PM no call back, so I call Buford location agian, the peachtree location picks up the call , transfers me to the Marietta location, my tuck is at the Buford location. Leave a message again. 2PM call Buford store again. The Peachtree location. They transfer me to the Buford location, but can’t get the service department to answer the phone. They ask if I would like to leave a message, and I said no, I would like to talk to the service manager. “He is not available, would you like to leave Message.” Sure 3PM no call back, call the buford location. Peachtree location picks up again. “Oh hi sir, yes I think I have talked to you before, would you like to leave a message?”…. WHY WHEN I CALL BUFORD SERVICE DEPARTMENT, CAN I NOT GET ANYONE FROM THE BUFORD SERVICE DEPARTMENT DURING THE WHOLE DAY. Almost missed my daughter’s award night, because people can’t pick up the phone. I AM NOT SURE HOW THEY ARE STILL IN BUSINESS. INCASE ANYONE ACTUALLY READS THIS FROM BUFORD GMC, YOU CAN GO BACK AND LISTEN TO EVERY CALL, YOU TOLD ME YOU WERE RECORDING THEM FOR QUALITY PURPOSES. OH AND ANOTHER THING!! The phone connection transferring me from Peachtree to Marietta, to Buford needs some work! You can only hear static on the phone. Ed did apologize for the “inconvenience”, but not sure if any of it was his fault. More
Other Employees Tagged: Jason Dowdy, Sami Karaki, Joe Marengo, Ed Barnes, Charles Prayor , Kevin( manager that never called me back) zero stars!!!!
May 15, 2024
Excellent buying experience at Jim Ellis, great price, great knowledge. I would definitely buy from them again. great knowledge. I would definitely buy from them again. More
Other Employees Tagged: Jason Dowdy, Sami Karaki, Joe Marengo, Jovan Riley
January 17, 2024
They have been very good to me and helped me with my car problems several times. problems several times. More
Other Employees Tagged: Jason Dowdy, Ed Barnes, Rina Centeno
August 28, 2023
This dealer has a major mixup in their database and they keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I D keep associating me with a car I don't have, plus the inconvenience with my own dealer that doesn't have the correct information on that car that I DO have. Despite my multiple attempts, calls, and messages they still do nothing and continue to be associated with the wrong account. So this is a clear message that they need to do something about it. More
Other Employees Tagged: Jason Dowdy, Ron Gay, James Stecker, Ed Barnes, Kim South, Anna Rogers, Christie Ledbetter, Rina Centeno, Nick Rose
January 27, 2023
I use Jim Ellis to maintain my Buick Enclave because they always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be com always check for service alerts and they use OEM parts that maintain my warranty. My appointment time is respected as I wait on the service to be completed More
Other Employees Tagged: James Stecker
January 20, 2023
Great service quick and answered all my questions very clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! clean waiting room. I would recommend going to get your gmc vehicle checked buy thes guys . Great!! More
Other Employees Tagged: Ron Gay , Jorge Banos Jr, Sean Garrett, David Gonzalez
December 20, 2022
I know I will always get the best price for the best service. Thanks as always! service. Thanks as always! More
Other Employees Tagged: Ron Gay, Ed Barnes, Christie Ledbetter, Rina Centeno , Jorge Banos Jr, Danielle Edwards, Tate Gardner, Sean Garrett, David Gonzalez
October 27, 2022
The service was fast and efficient. We were disappointed that we were not offered a free car wash with the oil change. Our dealer always freshens the truck for an oil change. We were disappointed that we were not offered a free car wash with the oil change. Our dealer always freshens the truck for an oil change. More
September 15, 2022
If I would have known my problem wasn’t warranted I would’ve took it elsewhere would’ve took it elsewhere More
Other Employees Tagged: Mike Hatcher