Kris Gaerlan | Page 34

Amazing Experience Blanca is the BEST Blanca is the BEST. She was hands on from start to finish. The car buying process has been simplified at DLR. Blanca and Kris helped us find the perfe Blanca is the BEST. She was hands on from start to finish. The car buying process has been simplified at DLR. Blanca and Kris helped us find the perfect car at the perfect price. You have a customer for life. Thanks again to you both for all your help. More

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Ricky Brockway isn't a salesman...And Chris isn't the Owner. I usually do not write reviews because I always think the good ones are written by people that work for the rated company. But let me assure you that I usually do not write reviews because I always think the good ones are written by people that work for the rated company. But let me assure you that this could not be further from the truth. I bought 2 cars over a weeks period from Ricky and Kris. The title of my review is spot on. Ricky will tell you he's not a salesman. He really is more like a brother or college buddy. Easy to talk to, no haggle or hassle, and certainly no pressure. I bought my son his first car after months of searching. I was a bit concerned about buying it from a warehoused dealership deep in the belly of Dallas, despite what the pictures look like online. Man was I wrong, the warehouse is more of a giant showroom with rows of VERY nice cars. It is super clean and the staff is great. All were super friendly and helpful. I knew just what I wanted and Ricky had it pulled up and ready to go before I got there. We quickly dispensed with the formalities and off I went, ALONE. It was great, no salesman pressuring me about all the cool features and how 2 or 3 other people were interested in the car. I just got in and drove around - A LOT. I came back and worked a deal in about 15 minutes. It took longer to print the papers than it did to get the deal done. So after that purchase was done I left and went home. The guys were going to deliver the car to my home because I had to get to work. As I was walking through the showroom I noticed a beautiful BMW. I inquired by text to Ricky about it. He responded with what it would cost me out the door. I was worried about the purchase because it was a dream car, and I wasn't even looking and there I was fixing to buy it. Ricky put no pressure on me. I was allowed to reserve the car with a $200 dollar deposit while I thought about it. When they delivered my sons car they brought the BMW. Just so I could see it. It was funny, I knew Ricky really just wanted to drive it. I thought about it for another day, without being pestered for my answer. I went in the next day and spoke with the owner Kris. He was very educated about the BMW. I still couldn't commit. I have never bought a vehicle like this so I needed to think about it 1 more day. Kris extended the hold and offered to let me take the car for the night. I didn't but it was a nice gesture. Nevertheless, I texted Ricky the next day and decided to buy it. I drove down and it only took 10 minutes to sign the paperwork and I was out the door. I have never had such a pleasant experience buying a car. It has always been such a stressful lengthy time-sucking event. But not this time! It really felt like I was hanging out with my buddies and a car purchase happened. So overall I would highly recommend this dealership and Ricky in particular. I know everyone has a different experience and story. But for me, I will never buy car from another dealership. Wish I could give 6 stars!! More

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Excellent salesperson and process Can't say enough about working with Joe Wall. His professionalism and genuine approach to the process was great. I highly recommend him and DLR. Can't say enough about working with Joe Wall. His professionalism and genuine approach to the process was great. I highly recommend him and DLR. More

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An Amazon Buying Experience! Dallas Lease Returns is an amazing organization. First - the amount of cars that they have at any one time is awesome. Second - they are a great org Dallas Lease Returns is an amazing organization. First - the amount of cars that they have at any one time is awesome. Second - they are a great organization. Third - the sales staff and management went above and beyond to make sure that I got the perfect car at the perfect price. Bottom line - great company, great deals, great service! I will DEFINITELY be back to buy my next car from them! More

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Easy, laid back experience with GREAT SERVICE I had a wonderful experience buying a one-year-old truck. Who gets to brag about a vehicle purchase experience? Robert Schultz was great to work with I had a wonderful experience buying a one-year-old truck. Who gets to brag about a vehicle purchase experience? Robert Schultz was great to work with and he followed up with me to show me multiple options. When he found exactly what I wanted, he called and made me a great deal. What more can I say? Dallas Lease Returns has found a nice niche in the market and I will do business with Robert again next time. More

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Top notch!! The best car buying experience of my life This was second vehicle that Rawlins and Dallas lease return has sold me and I will never use another dealer. All I did was express to Rawlins, on us This was second vehicle that Rawlins and Dallas lease return has sold me and I will never use another dealer. All I did was express to Rawlins, on us yearly call to check on me and the previous Tahoe he sold me, that I had purchased a new home on the lake and was considering looking for a newer model truck with four wheel drive... and within 3 weeks I was in my new fully loaded GMC and loving life!! Thank Rawlins and Dallas Lease Returns!! More

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Miracle workers! Me and my husband have had multiple credit issues and we were able to get the car of our dreams! As a family of 7 we needed a car within our budget an Me and my husband have had multiple credit issues and we were able to get the car of our dreams! As a family of 7 we needed a car within our budget and Blanca was able to make it happen. The inventory is huge I would highly recommend putting a deposit down fast if you see something you like! We made the mistake of shopping around. More

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great experience Loved working with my sales person. Treated me with respect and answered all my questions. The vehicle was clean and ready to test drive. Very pleasan Loved working with my sales person. Treated me with respect and answered all my questions. The vehicle was clean and ready to test drive. Very pleasant staff of profeionals More

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Great, hassle free experience Rawlins did an excellent job understanding my needs and getting me into the right car. I will definitely return when I am looking for another car and Rawlins did an excellent job understanding my needs and getting me into the right car. I will definitely return when I am looking for another car and recommend to friends and family. More

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Best Car Buying Experience Ever I'll be honest, I was initially skeptical of buying a vehicle from Dallas Lease Returns. I have always bought from the big dealerships. My car was a I'll be honest, I was initially skeptical of buying a vehicle from Dallas Lease Returns. I have always bought from the big dealerships. My car was a total loss after a lady rear-ended me on I-820. I needed a replacement in a hurry. I scanned Cargurus and Autotrader for the vehicle I wanted and Dallas Lease Returns had an exact match. I contacted DLR and talked to Roel Ortiz, the most friendly, responsive and helpful car salesman I have EVER dealt with....he treated me like I was buying Maserati instead of a reasonably priced SUV. What a great experience. A small mechanical popped up after the purchase and he sent someone all the way to Fort Worth to pick up the vehicle, fix it and return it the same day. Superb customer service. I got a great deal on the vehicle I wanted and I was treated like a friend. Check these guys out the next time you buy a vehicle. They're outstanding! More

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