Kris Gaerlan
Kris Gaerlan at Dallas Lease Returns

Kris Gaerlan | Page 19

General Manager/Partner

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
4.9
355 Reviews

Kris opened DLR in 2004 with the idea that the car business did not have to be business as usual. Built on 10 core principles you can still find written on his wall, by 2008 DLR had become the 2nd highest volume Internet Auction Retailer in the Nation. When not at work Kris is active in his local Church and enjoys spending time with his wife, Victoria and 2 children, Asher & Beckett. Kris Gaerlan GM….“What really drives this place is great people. Great employees make great businesses. It is just that simple" DLR Core Principles • Be honest • Be fair • Be valuable • Be trustworthy • Be willing to work for it • Do what you say you are going to do (say you will do something) • GOLDEN RULE • Treat coworkers and customers with the same regard • Act as if your family/children were watching you • Don’t dodge the question

Dealership Experience

22 yrs

Industry Experience

28 yrs, 4 mos

Employee Video

4.9

355 Reviews

Write a Review

355 Reviews of Kris Gaerlan

July 16, 2021

Dealership Rating
Employee Rating

Can’t say enough. This is our fourth vehicle we purchased from Dallas Lease Returns. Every transaction has been painless and smooth. Great no haggle pricing and they give us fair trade in allowances. Probabl More

by chris
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Parveen Rajendran , Juan Contreras, Anna Gutierrez

Jul 16, 2021

Dallas Lease Returns responded

Thank you, Chris! Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience working with Juan, and it was a pleasure having you at the dealership. We appreciate your review!

July 11, 2021

Dealership Rating
Employee Rating

Great Car Bying Experience! Kris, Pete and the entire DLR staff were extremely knowledgeable and attentive. Would recommend DLR for anyone needed a great value on a quality used vehicle. Class Act! JM More

by jmactickets
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins

Jul 12, 2021

Dallas Lease Returns responded

Thanks for sharing your thoughts about your experience working with Kris, Pete here at Dallas Lease Returns. We appreciate your business and hope to see you again soon!

July 06, 2021

Dealership Rating
Employee Rating

Our experience with Pete Hankins and Dallas Lease Returns was a stress free very professional experience. I would certainly do business with you again and will recommend to anyone looking for a quality used More

by stevesegelquist
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins, Parveen Rajendran

Jul 06, 2021

Dallas Lease Returns responded

Thank you, Steve! Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

June 25, 2021

Dealership Rating
Employee Rating

Excellent service. Eric was very professional and very helpful to me. Thank you Eric More

by Sambrose55
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor, Parveen Rajendran

Jun 28, 2021

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Eric and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 18, 2021

Dealership Rating
Employee Rating

First of all, my salesman, Edgar Silva, made this process very enjoyable. He is so personable and confident that he had my trust from our first conversation. He kept in touch through phone calls, emails, a More

by Viki Arnold
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edgar Silva , Lovely, friendly receptionist

Jun 18, 2021

Dallas Lease Returns responded

Hi Viki! Thank you for your business and this review. We're happy to hear that Edgar was able to serve you in a timely manner and demonstrate our commitment to great service, and we're thrilled you like our facilities. If there is anything we can assist you with in the future, please let us know. Enjoy your Escalade!

June 16, 2021

Dealership Rating
Employee Rating

Pete went above and beyond for us! Even drove the car directly to us! Will definitely recommend Pete to our friends/families! It was a great experience! More

by Brittany Watson
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins , Ken Purnell

Jun 16, 2021

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us, Brittany. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else Pete or any of us can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 09, 2021

Dealership Rating
Employee Rating

Blanca was AWESOME! I never had to leave a voicemail, she answered every time! She made us feel like we were only customers. The whole transaction was super fast and easy. Highly recommend using Blanca. I’ll More

by ATeam
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Jun 09, 2021

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed working with Blanca and Kris, and it was a pleasure having you at the dealership. We appreciate your review!

June 07, 2021

Dealership Rating
Employee Rating

I've been buying cars for longer than I care to admit so I am always leery of dealing with dealerships and salesmen but not this time. My sales rep, Pete Hankins didn't play any games and was very honest More

by lonewolf
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins

Jun 07, 2021

Dallas Lease Returns responded

Thank you for your fantastic feedback on your recent visit to Dallas Lease Returns. I'm glad to hear that Pete was able to assist you and that you had such a positive experience. We hope you will continue to enjoy your new truck! Please let us know if we can be of any further assistance. We're always happy to help. Thank you for helping to spread the word about us. We're here for you any time!

May 31, 2021

Dealership Rating
Employee Rating

Finally, a hassle-free car buying experience! Anthony is my new "friend in the car business." He provided the easies, fastest, and lowest pressure car buying experience I've ever had. He told me the doing t More

by David Chaffin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 01, 2021

Dallas Lease Returns responded

David, Thank you for taking the time to share your feedback with us. Anthony and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 31, 2021

Dealership Rating
Employee Rating

Sindy did an outstanding job helping me find the perfect vehicle for my family! Thank you Kris and Sindy for the easy process! Definitely recommend! More

by Sami
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Sindy Fernandez

Jun 01, 2021

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear Sindy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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