Kim Kelly Lujan
Kim Kelly Lujan at Norm Reeves Honda Superstore Cerritos

Kim Kelly Lujan | Page 13

AAA Fleet Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

5.0
191 Reviews
5.0

191 Reviews

Write a Review

191 Reviews of Kim Kelly Lujan

August 22, 2016

Dealership Rating
Employee Rating

Great experience for first car buyer Kim Kelly helped me purchase my first new car and I couldn't have asked for a better experience! My family is a Toyota family but I couldn't be happie More

by caladage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Spall

Aug 23, 2016

Norm Reeves Honda Superstore Cerritos responded

Wonderful to hear - congratulations on your first new car! We know it can be an overwhelming experience - glad Kim and the team was there to help. You can always count on us. Here's to many fun, smooth miles ahead in your Honda Fit! Take care! Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

August 21, 2016

Dealership Rating
Employee Rating

Great experience ...I was very Happy how Kim and Joe did everything possible for me to get my first honda accord..😀😀😀 Very friendly and great service.. More

by Lizzy14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Gutierrez

Aug 23, 2016

Norm Reeves Honda Superstore Cerritos responded

Appreciate the kind feedback Lizzy! Here's to many fun, smooth miles ahead - you can always count on us! Take care! Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

July 26, 2016

Dealership Rating
Employee Rating

Thank you!!! Great experience!!!!! Got a 2016 Honda accord sport and Joe Gutierrez and Kelly were very helpful and made the processes fast and easy. Thank you !!! More

by Ingrid4882
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Gutierrez

June 30, 2016

Dealership Rating
Employee Rating

Great customer service Joe was great I just purchased my first new vehicle 2016 and Joe was great helping me get all my stuff together..very helpful and patient with me... More

by Jeannette Salcedo
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Gutierrez

June 05, 2016

Dealership Rating
Employee Rating

Amazing! Kim Kelly is the best! I was looking for a Honda Accord Touring with Honda Sensing, so I called Kim at Norm Reeves. I met with Kim that afternoon. The More

by Efrain1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jun 06, 2016

Norm Reeves Honda Superstore Cerritos responded

On behalf of Kim and the entire Honda Cerritos team, I thank you for leaving such a glowing review! Glad you had a 5-star experience shopping with us. Congratulations on your new Accord - here's to many smooth miles ahead. You can always count on us. Take care - Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

May 03, 2016

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Employee Rating

Best customer service!!! Joseph Gutierrez is the man! He is great, very accommodating and friendly. I forgot important things from my traded car and he was able to provide me More

by Mervs26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Gutierrez

May 04, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you for taking the time to share your feedback! It is reassuring to know that Joseph and Kim provided you with a friendly, straightforward, and welcoming shopping experience. Norm Reeves Honda’s primary concern is delivering flawless customer service; that means giving each of our guests the time and attention they deserve. I’m happy to hear that you left our dealership feeling confident about your purchase. Don’t hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook to gain access to our exclusive specials. Best, Vince Marquez General Manager | 562-405-3755 | vmarquez@normreeves.com

May 02, 2016

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Employee Rating

BEST VEHICLE PURCHASE EXPERIENCE WE HAD!!!!!!!! Kim Kelly at Norm Reeves Honda in Cerritos is so helpful, friendly, experienced and trustworthy. What she quoted me for my new 2016 CRV EX over the More

by renetrejohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 03, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing about your visit with us and congratulations on your new car! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Kim is an asset to Norm Reeves Honda and it is encouraging to hear that they impressed you by delivering our trademark fast, friendly, and knowledgeable service. Remember to check out our Facebook page for the specials we offer exclusively for our likers and followers. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 30, 2016

Dealership Rating
Employee Rating

Kim Kelly, Fleet Manager Kim Kelly at Norm Reeves Honda in Cerritos is fabulous. She answered all of our questions and got us in and out quickly (quickly is relative when you More

by HappyJudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2016

Norm Reeves Honda Superstore Cerritos responded

This is so great to hear, Judy! Appreciate the kind words and glowing feedback regarding Kim and your experience at Norm Reeves Honda. Thank you for choosing us - glad you had a smooth, enjoyable experience. On behalf of the entire team, I hope to see you again down the road - you can always count on us! Take care - Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 20, 2016

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Employee Rating

Surprised on how simple it was! I did my research and I kept coming back to the newly designed Honda Civic. Kim Kelly explained the program well and I was completely happy with my de More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We'll be sure to pass your thanks on to Kim Kelly. We look forward to working with you in the future. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 18, 2016

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Employee Rating

Amazing Experience Traded in our 2013 leased Honda Civic for a brand new 2016 Honda Civic. Our first experience with Kim Kelly back in 2013 was top notch. So much so tha More

by Stephanie Nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2016

Norm Reeves Honda Superstore Cerritos responded

Stephanie, thank you for taking the time to share your feedback! I am very pleased to hear that Kim Kelly’s consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy brand new 2016 Honda Civic from Norm Reeves Honda. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook before you come in. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

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