Kim Kelly Lujan
Kim Kelly Lujan at Norm Reeves Honda Superstore Cerritos

Kim Kelly Lujan | Page 14

AAA Fleet Manager

Norm Reeves Honda Superstore Cerritos

18500 Studebaker Road
Cerritos, CA 90703

5.0
194 Reviews
5.0

194 Reviews

Write a Review

194 Reviews of Kim Kelly Lujan

April 30, 2016

Dealership Rating
Employee Rating

Kim Kelly, Fleet Manager Kim Kelly at Norm Reeves Honda in Cerritos is fabulous. She answered all of our questions and got us in and out quickly (quickly is relative when you More

by HappyJudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 02, 2016

Norm Reeves Honda Superstore Cerritos responded

This is so great to hear, Judy! Appreciate the kind words and glowing feedback regarding Kim and your experience at Norm Reeves Honda. Thank you for choosing us - glad you had a smooth, enjoyable experience. On behalf of the entire team, I hope to see you again down the road - you can always count on us! Take care - Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 20, 2016

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Employee Rating

Surprised on how simple it was! I did my research and I kept coming back to the newly designed Honda Civic. Kim Kelly explained the program well and I was completely happy with my de More

by Satisfied
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 21, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that our service department was able to gain your trust in our business. We'll be sure to pass your thanks on to Kim Kelly. We look forward to working with you in the future. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 18, 2016

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Employee Rating

Amazing Experience Traded in our 2013 leased Honda Civic for a brand new 2016 Honda Civic. Our first experience with Kim Kelly back in 2013 was top notch. So much so tha More

by Stephanie Nichols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 19, 2016

Norm Reeves Honda Superstore Cerritos responded

Stephanie, thank you for taking the time to share your feedback! I am very pleased to hear that Kim Kelly’s consistent professionalism and great customer service has earned your repeat business. I hope you are continuing to enjoy brand new 2016 Honda Civic from Norm Reeves Honda. We can’t wait to see you for your next servicing appointment; be sure to check out our latest deals on Facebook before you come in. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

April 02, 2016

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Employee Rating

Joseph, Kim and Adil are the best! This is our family's second experience at Norm Reeves Honda and it ran just as smoothly as the first. About six months ago, (our first experience) we More

by jaimemorg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Gutierrez, Adil Khan

Apr 05, 2016

Norm Reeves Honda Superstore Cerritos responded

It was a pleasure to read about your first and second car-buying experience at Norm Reeves Honda Superstore Cerritos. Congratulations on your 2016 Civic! Our top priority is delivering top-notch service without making our guests feel rushed or pressured in any way. It's delightful to know Joseph, Kim and Adil provided you with such a memorable and outstanding experience. It's fantastic that we have earned your trust and repeat business; we look forward to seeing you again in the future! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

March 27, 2016

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Employee Rating

Very nice service and huge selection Got exactly the car I wanted with minimum fuss and hassle. Despite a very busy sales floor, everyone was pleasant, friendly and courteous. Love my n More

by Sparkler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: George Habib , Javier Martinez

Mar 28, 2016

Norm Reeves Honda Superstore Cerritos responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing pleasant, friendly, and courteous service to every customer that comes to our dealership. We are glad to hear you loving your new Honda. Give us a call if you have any further questions and be sure to follow and like us on Facebook to find superb specials! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

March 08, 2016

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Employee Rating

First Time Leaser Kim Kelly was great in explaining how leasing works, helping me picked the right car, never felt pressured, I would most certainly be retuning back ag More

by mgodinez66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 08, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you for leaving us this review. We are very happy to hear that Kim could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Norm Reeves Honda any time! Take care. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

February 19, 2016

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Employee Rating

Best Experience and Lowest Price!! We finally decided to get 2016 Odyssey EX-L over the Siennas and I can't be more happier. Before coming in, I contacted many Toyota and Honda dealers More

by mrl00fer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Feb 22, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing about your visit with us and congratulations on your new 2016 Odyssey EX-L! I'm sure you are continuing to enjoy it and hope that we have earned your repeat business by working hard to get you the best price possible. Kim is an asset to Norm Reeves Honda and it is encouraging to hear that she impressed you by delivering our trademark knowledgeable and pressure-free service. Thank you for your recommendations. Remember to check out our Facebook page for the specials we offer exclusively for our likers and followers. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

February 15, 2016

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Thank you Kim I highly recommend Kim. Kim was extremely helpful and polite with my purchase experience. She helped me with picking the vehicle I wanted, also helped More

by Crafts91
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 16, 2016

Norm Reeves Honda Superstore Cerritos responded

Thanks for your outstanding review and congratulations on your new 2016 Honda Civic EX! I'm very happy to hear that Kim was of such great help in picking the right vehicle for you. We appreciate you trusting us with your car buying needs and we hope you enjoy your new car! Don’t forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

February 11, 2016

Dealership Rating
Employee Rating

Excellent! I would like Norm Reeves to know how valuable Kim Lujan is to this corp. Shes very knowledgeable in this field & provided fast, professional service More

by Normag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Edwin Gonzalez

Feb 11, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you for this marvelous review and congratulations on your new car! Kim is an asset indeed and we are so pleased that she was able to provide you with fast, professional, and knowledgeable service. Enjoy your new car and be sure to like us on Facebook to catch the latest service specials. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

February 10, 2016

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Employee Rating

AAA Los Cerritos referral!!! Kim Lujan is excellent! I was able to get exactly what I wanted and then some. She was very knowledgable and went above and beyond to satisfy my need More

by Happy Customer - Teresa "Yippy"
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Feb 10, 2016

Norm Reeves Honda Superstore Cerritos responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Kim went above and beyond your expectations and provide you with a knowledgeable and memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Best, Vince Marquez | General Manager | 562-405-3755 | vmarquez@normreeves.com

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