Kim Hausmann | Page 3

Jim Butler Chevrolet responded

Thank you for taking the time to share your experience! We're glad to hear that you were pleased with the service on your Blazer EV and that the rental vehicle and weekly updates helped make the process more convenient. Providing clear communication and quality service are top priorities for our team, so it's wonderful to know that reflected in your visit. We truly appreciate your continued confidence in Jim Butler Chevrolet and look forward to serving you again in the future!

Jim Butler Chevrolet responded

Thank you for the fantastic review! We're delighted to hear you received excellent service and that your tire rotation and oil change were completed in less than 45 minutes. We know your time is valuable, so providing efficient, high-quality service is always our goal. It's great to know our team delivered a quick and convenient experience for you. We appreciate your business and look forward to seeing you again for your next service visit!

Jim Butler Chevrolet responded

Thank you for choosing our service center and for taking the time to leave your feedback. We appreciate the opportunity to earn your business. We're glad you gave us a try, but we're sorry to hear that the check-in process felt lengthy. We understand that your time is valuable, and we strive to make every visit as efficient and convenient as possible. Your feedback is important to us, and we'll continue looking for ways to improve the experience for our customers. We hope your service met your expectations otherwise, and we look forward to providing you with a smoother visit next time. Thank you again, and we look forward to seeing you on your next service visit!

Jim Butler Chevrolet responded

Thank you for your feedback. We sincerely apologize for the lengthy wait during your emissions recheck. We understand that spending three hours waiting is frustrating and falls well short of the experience we strive to provide. While certain days can be unusually busy and delays can occur, we know that's no excuse for the inconvenience you experienced. We appreciate you bringing this to our attention, as it helps us identify areas where we need to improve our scheduling and communication. We're sorry we let you down and hope you'll consider giving us another opportunity to provide the level of service you expected.

Jim Butler Chevrolet responded

Thank you for the great review! We're delighted to hear you received professional and prompt service during your visit. It's especially wonderful to know that your service advisor was responsive, helpful, and helped make your experience such a pleasant one. Providing excellent customer care is always our goal, and feedback like yours means a lot to our team. We appreciate your business and look forward to serving you again in the future!