Kim Boutell
Kim Boutell at Spitzer Kia Cleveland

Kim Boutell

Service and Parts Director

Spitzer Kia Cleveland

3414 Brookpark Road
Cleveland, OH 44134

4.7
99 Reviews
4.7

99 Reviews

Write a Review

Dealership Experience

14 yrs, 6 mos

Industry Experience

26 yrs, 2 mos

Languages Spoken

English English

99 Reviews of Kim Boutell

April 08, 2025

Dealership Rating
Employee Rating

I make my appointments every single time. And I have very good experience. I recommended everybody. For service More

by lousasic79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 08, 2025

Spitzer Kia Cleveland responded

Thank you for your positive review and recommendation! Your safety and satisfaction are our utmost priorities and we are glad that our team consistently provides you with a top-notch experience. We hope that you continue to choose us for all of your future automotive needs!

February 21, 2025

Dealership Rating
Employee Rating

Randy Maggio was great in assisting me as a service provider. He explained all my options, remained in good contact with me throughout the process, and explained to me how to maintain my car's longevit More

by Isabellajackks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randy Maggio

Feb 24, 2025

Spitzer Kia Cleveland responded

Thank you for sharing your positive experience with us. We are glad that Randy took exceptional care of you and kept you well informed throughout the process. It is our pleasure to serve you and your automotive needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

January 09, 2025

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Employee Rating

George Woods was great in helping with my needs and getting me into something I wanted. I highly recommend Spitzer Kia. Thank you! More

by sislb76
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 10, 2025

Spitzer Kia Cleveland responded

We would like to thank you for letting us know how we are doing. Here at- Spitzer Kia West, we work extremely hard to ensure that our guests are comfortable with their visit. We are glad to hear that George was able to assist you in finding a vehicle that was right for you.

November 21, 2024

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Employee Rating

This dealer is great. My service advisers are quick to get you in and out as soon as possible. The service department and sales staff answer all of your question and wor More

by Richard Ballard
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Belinda Frost , James Martin

Nov 21, 2024

Spitzer Kia Cleveland responded

Richard, We are grateful for you leaving us this exceptional review! We are pleased to know that our team got you in and out as soon as possible and answered all of your questions. Please drive safely and do not hesitate to let us know how we may be of further service to you.

May 21, 2024

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Employee Rating

I always take my Kia to Spitzer for service even though there is a dealer close to me. The service is great, and my service person Belinda Frost is always on the ball. She gets me in and out as quickly a More

by Richard Ballard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Belinda Frost

May 22, 2024

Spitzer Kia Cleveland responded

Thank you so much for your positive review, Richard! Offering quality and efficient service is so important to us, and we are glad that Belinda provided you with nothing less. Please drive safe.

April 11, 2024

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I have purchased all 4 of my new cars from Kia Spitzer. George and Andrew are the best salesman in the business. There isn't a better service department around. More

by Tonk216
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 11, 2024

Spitzer Kia Cleveland responded

Congratulations on your new purchases! We greatly appreciate the opportunity to work with you, and will continue to provide you with 5-star service. Thank you so much for your positive review!

March 26, 2024

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Zade Assad did a very good job helping me with the process of my purchase. He was very informative and patient with us. He made sure we were happy and comfortable with everything. I would definitely r More

by Israa
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Zade Assad

Mar 26, 2024

Spitzer Kia Cleveland responded

Thank you so much for your wonderful review! We are so glad that Zade could provide you with a smooth, pressure-free experience. Our guests' satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

March 23, 2024

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Car Salesman Jeff Spitzer Kia Brookpark, Parma did a great job sold me my second car More

by Richard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tom Wolfe, Belinda Frost, Cory Brown , Jeffrey Fraam

Mar 25, 2024

Spitzer Kia Cleveland responded

Hi Richard, It is an honor to hear of your very kind words, and thank you for your loyalty to our dealership! Congrats on your newest vehicle! Safe travels until we meet again.

March 14, 2024

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Employee Rating

Service department is on the ball. Youseff Albeik treated me like I was someone special More

by Didi444
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Freddy Mansour, George R. Woods , Paul Mlady

Mar 15, 2024

Spitzer Kia Cleveland responded

Thank you for leaving Youseff this positive review and recommendation! We appreciate your business. Please do not hesitate to let us know how the team may serve you again!

March 11, 2024

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Employee Rating

Joseph is as very patient and polite . Service is very good he was wonderful. Thank you More

by Cherylbanks59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 11, 2024

Spitzer Kia Cleveland responded

Joseph greatly appreciates your positive review! It is our pleasure to serve you and your automotive needs in any way possible. If there is ever anything more that we may help you with, please do not hesitate to let us know!

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