Kevin Mahoney | Page 10

The service department @ BMW of West Chester never seem to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. to disappoint. Special thanks to Bill in service, and Jake the technician for always taking care of us. More

by RIXRIDE Verified Customer Verified Customer

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BMW of West Chester's service department is simply exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and al exceptional. From the moment you walk in, you're greeted with a warm welcome and a professional attitude. The staff is knowledgeable, helpful, and always willing to go above and beyond to ensure your satisfaction. Whether you're in for routine maintenance or a more complex repair, they handle your vehicle with care and expertise. The waiting area is comfortable and well-appointed, with complimentary refreshments and Wi-Fi to keep you connected. And when your car is ready, it's returned to you in pristine condition. Overall, BMW of West Chester's service department provides a top-notch experience that is unmatched in the industry. If you're in need of service for your BMW, look no further than this outstanding team! More

by JCF Verified Customer Verified Customer

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Otto’s BMW of Westchester, PA is one of those rare finds within the auto dealership industry. The sales force from managers to salesmen was top-notch. Daniel McCloy was everything you could ask for when p within the auto dealership industry. The sales force from managers to salesmen was top-notch. Daniel McCloy was everything you could ask for when purchasing a car. He was very knowledgeable, professional, intuitive, kind and went the extra measure at every turn. Each question was answered clearly and concisely. Thank you! More

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Very good service and communication. Spent the necessary time and were knowledgeable. Nice to offer technical follow up. Spent the necessary time and were knowledgeable. Nice to offer technical follow up. More

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It was a fantastic car buying experience with Scott Gately. He is honest, knowledgeable and a true pleasure to work with. Highly recommend Scott!! Gately. He is honest, knowledgeable and a true pleasure to work with. Highly recommend Scott!! More

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We had some miscommunication issues with our initial salesman, but our needs were handled exclusively. salesman, but our needs were handled exclusively. More

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Wilmer, Kevin, Ralph, Noel, Kyle, Rob and staff… In a word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present word, an impeccable team from the top down. The epitome of what it means to be customer-centric. Humble; self-aware; situationally aware; and present, not matter what challenges arise. This is a dealership and team that is second to none and among the best I’ve ever encountered in any business. Relationships matter from start to finish and beyond. Going the extra mile is instinctively on tap. Earning the business, in the traditional sense, is what matters most. Being a Land Rover customer and loyalist for nearly 25 years, the switch to Otto’s clearly was about 20 years too late. Ralph earned our business in the first 20 mins, notwithstanding our lack of experience with BMW. His highly personable nature, strong knowledge, acute listening skills, patience and extreme kindness, made decision-making easy and flawless. Backed by a highly competent and equally personable leadership team - Wilmer & Kevin - it’s hard to believe this dealership escaped us for so long. Certainly not their fault. I own that mishap due to my own misguided hope that two decades of loyalty would mean something when I was constantly reminded how little it mattered. It’s clear that we’re in the right place now. Noel closed the loop on finishes, extras to protect our investment and the paper work needed to get us on the road expediently, with the utmost of ease and clarity, and the confidence of knowing that nothing was overlooked. The team at Otto’s checks every box and then some. Strong positive relationships, excellence all around, transparency and service with far more than a smile. Rob and Kyle proved over and over again, without ever saying the words - “You made the right decision to come to Otto’s and to switch to BMW.” Implicit in our encounters and explicit in their actions - “We care about you, Our Customer. We’ll work hard to earn and keep your business. We’ll always find solutions that meet your needs and always bring our best effort to each and every interaction.” It’s no surprise that Otto’s is so successful. Leadership, humility and an unrelenting focus on the customer, backed by a staff that, from the time you enter the dealership to the very last car you drive (my impression based on our extraordinary experiences), the customer matters most. Loyalty is a privilege. Otto’s has earned ours! We’re looking forward to our next new vehicle which - although it’s coming 6 years sooner than we had initially planned and 4 months after our first BMW - has everything to do with Otto’s extraordinary service, their top down commitment and our trust! Thank you Otto’s! And a special thanks to Ralph for being you; to Wilmer & Kevin for being such great leaders; and to the team for leaning in on what it means to be committed to excellence in the customer experience! More

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Lauren has been helpful and beyond great when ordering and delivering my bmw. since the first conversation she was clear and had great communication through out the process. Lauren made everything easy, c and delivering my bmw. since the first conversation she was clear and had great communication through out the process. Lauren made everything easy, clear, straightforward. I live in new jersey but drove all the way to west chester simply because of how welcoming lauren was on the phone where in new jersey no one gives you the time of day. thank you once again Lauren and Ottos bmw. More

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We love Otto's BMW! ! We have been getting our vehicles there for 20 years! Their sales, management, and service teams are top notch. There are 2 BMW dealers much closer ! We have been getting our vehicles there for 20 years! Their sales, management, and service teams are top notch. There are 2 BMW dealers much closer to us but we drive 1 hour to Otto's BMW. More

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BUYER BEWARE! Make sure you ask for everything before you sign the paperwork. We were told that our BMW X3 had XM radio...turns out it was XM ready. We called our salesperson immediately (within 2 days of pu sign the paperwork. We were told that our BMW X3 had XM radio...turns out it was XM ready. We called our salesperson immediately (within 2 days of purchase) and requested to have it activated and was told sorry you didn't pay for that. My husband just asked when it was in today and was told $600 to activate. It is a code and software download. More

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